Oak Street Health, part of CVS Health
Analyst,Patient Relations (Bilingual/Creole)
Oak Street Health, part of CVS Health, New York, New York, us, 10261
Patient Relations Manager (Bilingual/Creole)
Company:
Oak Street Health
Role Description:
The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Key Responsibilities:
Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and maximizing their plan.
Serve as an internal resource in the clinic on insurance questions for providers and staff.
Assist patients in navigating the healthcare system, help resolve medical bills inside and outside of Oak Street Health (advocate for the patient).
Gain the trust of Oak Street Health patients to properly advise them on healthcare coverage.
Manage the welcome visit and orientation process for new patients.
Educate patients on how to apply for public benefits, such as Public Aid and Extra Help for prescription drugs.
Support the clinic management team on operational activities as needed, including scheduling and billing.
Provide exceptional customer service.
Foster patient engagement through the design and execution of events, including center tours.
Other duties as assigned.
Required Qualifications:
Computer skills: Ability to quickly navigate and use multiple computer programs (e.g., Gmail, MS Word or Google Docs, Excel).
US work authorization.
Someone who embodies being “Oaky.”
Strongly Preferred Qualifications:
Proficiency in non-English languages such as Spanish, Polish, Russian, or other languages spoken by people in the communities served (where necessary) as required by center demographics.
Preferred Qualifications:
Experience helping patients or customers understand their insurance coverage.
A passion for working with others to create an unmatched patient experience.
A problem-solving orientation and a flexible, positive attitude.
Sales background preferred.
Experience with and a supportive attitude toward older adult patient population.
CRM experience a plus.
Bachelor’s degree preferred, or equivalent experience.
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care.
What does being “Oaky” look like?
Radiating positive energy.
Assuming good intentions.
Creating an unmatched patient experience.
Driving clinical excellence.
Taking ownership and delivering results.
Being relentlessly determined.
Why Oak Street Health?
Oak Street Health is on a mission to “Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered in the patient’s community and focused on quality of care over volume of services. We’re an organization on the move, with over 150 locations and an ambitious growth trajectory, attracting and cultivating team members who embody “Oaky” values.
Benefits:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
Paid vacation, sick time, and investment/retirement 401K match options.
Health insurance, vision, and dental benefits.
Opportunities for leadership development and continuing education stipends.
New centers and flexible work environments.
Opportunities for high levels of responsibility and rapid advancement.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 02/01/2026.
Anticipated Weekly Hours:
40
Time Type:
Full time
Pay Range:
$21.10 - $49.08 per hour (base hourly rate or base annual full-time salary). The actual base salary offer will depend on experience, education, geography, and other factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
For more information, visit https://jobs.cvshealth.com/us/en/benefits.
#J-18808-Ljbffr
Oak Street Health
Role Description:
The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Key Responsibilities:
Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and maximizing their plan.
Serve as an internal resource in the clinic on insurance questions for providers and staff.
Assist patients in navigating the healthcare system, help resolve medical bills inside and outside of Oak Street Health (advocate for the patient).
Gain the trust of Oak Street Health patients to properly advise them on healthcare coverage.
Manage the welcome visit and orientation process for new patients.
Educate patients on how to apply for public benefits, such as Public Aid and Extra Help for prescription drugs.
Support the clinic management team on operational activities as needed, including scheduling and billing.
Provide exceptional customer service.
Foster patient engagement through the design and execution of events, including center tours.
Other duties as assigned.
Required Qualifications:
Computer skills: Ability to quickly navigate and use multiple computer programs (e.g., Gmail, MS Word or Google Docs, Excel).
US work authorization.
Someone who embodies being “Oaky.”
Strongly Preferred Qualifications:
Proficiency in non-English languages such as Spanish, Polish, Russian, or other languages spoken by people in the communities served (where necessary) as required by center demographics.
Preferred Qualifications:
Experience helping patients or customers understand their insurance coverage.
A passion for working with others to create an unmatched patient experience.
A problem-solving orientation and a flexible, positive attitude.
Sales background preferred.
Experience with and a supportive attitude toward older adult patient population.
CRM experience a plus.
Bachelor’s degree preferred, or equivalent experience.
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care.
What does being “Oaky” look like?
Radiating positive energy.
Assuming good intentions.
Creating an unmatched patient experience.
Driving clinical excellence.
Taking ownership and delivering results.
Being relentlessly determined.
Why Oak Street Health?
Oak Street Health is on a mission to “Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered in the patient’s community and focused on quality of care over volume of services. We’re an organization on the move, with over 150 locations and an ambitious growth trajectory, attracting and cultivating team members who embody “Oaky” values.
Benefits:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
Paid vacation, sick time, and investment/retirement 401K match options.
Health insurance, vision, and dental benefits.
Opportunities for leadership development and continuing education stipends.
New centers and flexible work environments.
Opportunities for high levels of responsibility and rapid advancement.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 02/01/2026.
Anticipated Weekly Hours:
40
Time Type:
Full time
Pay Range:
$21.10 - $49.08 per hour (base hourly rate or base annual full-time salary). The actual base salary offer will depend on experience, education, geography, and other factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
For more information, visit https://jobs.cvshealth.com/us/en/benefits.
#J-18808-Ljbffr