Analyst,Patient Relations (Bilingual/Creole)

* **Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan*** **Serve as internal resource in the clinic on insurance questions for providers and staff*** **Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)*** **Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage*** **Manage the welcome visit and orientation process for new Oak Street Health patients*** **Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs*** **Support the clinic management team on operational activities as needed, including scheduling and billing*** **Provide exceptional customer service*** **Foster patient engagement through the design and execution of events, including center tours*** **Other duties as assigned*** **Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.*** **US work authorization*** **Someone who embodies being “Oaky”*** **Experience with helping patients or customers understand their insurance coverage*** **A passion for working with others to create an unmatched patient experiences*** **A problem-solving orientation and a flexible and positive attitude*** **Sales background preferred*** **Experience with and a supportive attitude toward our patient population of older adults*** **CRM experience a plus*** **Bachelor degree preferred, or equivalent experience*** **Experience helping patients navigate the health care system, especially related to Medicare and Managed Care*** **Radiating positive energy*** **Assuming good intentions*** **Creating an unmatched patient experience*** **Driving clinical excellence*** **Taking ownership and delivering results*** **Being relentlessly determined*** **Mission-focused career impacting change and measurably improving health outcomes for medicare patients*** **Paid vacation, sick time, and investment/retirement 401K match options*** **Health insurance, vision, and dental benefits*** **Opportunities for leadership development and continuing education stipends*** **New centers and flexible work environments*** **Opportunities for high levels of responsibility and rapid advancement*** **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**.* **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.* **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. #J-18808-Ljbffr