Director, Business Development - Fay Servicing
Job Category : The Fay Group
Requisition Number : DIREC
Locations: Tampa, FL (5426 Bay Center Drive, Tampa, FL 33609, USA)
Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors, and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.
Overview
We are currently looking for a Director, Business Development to join our team. Reporting to the Chief Strategy Officer, this position is responsible for building and maintaining a national network of residential and commercial mortgage loan servicing clients, including private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates. This role involves cultivating industry relationships, gaining a deep understanding of client needs, negotiating service agreements and driving long-term growth.
This position plays a critical role in expanding the company’s market presence and revenue through strategic relationship management and targeted business development initiatives. This position partners closely with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships. Success in this role requires a proactive, results-driven leader with strong industry insight and a collaborative mindset.
Responsibilities
- Build and maintain a national network of residential and commercial mortgage loan servicing clients.
- Cultivate industry relationships and understand client needs.
- Negotiate service agreements and drive long-term growth.
- Expand the company’s market presence and revenue through strategic relationship management and business development initiatives.
- Partner with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships.
Qualifications
- Bachelor’s degree in Business, Marketing, Finance, or related; Master’s Degree in related field preferred
- 7+ years’ experience in business development or sales within mortgage servicing, financial services, or related field
- Proven success in developing and managing high-value client relationships
- Strong understanding of residential and commercial mortgage servicing operations
- Proficiency in CRM platforms (e.g., Salesforce, HubSpot)
- Strong skills in MS Word, Excel, and PowerPoint
- Strong verbal and written communication skills
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
- Collaborative and consultative work style; high team-orientation
- Effective management skills including talent selection, training, coaching, and performance management
- Demonstrated ability to foster an environment of positive engagement and trust
- Open to change; agile; high learning agility
- Strong analytical skills with sound judgment
- Strong problem-solving abilities
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Ability to establish credibility and support the organization’s culture, values, and priorities
- Strong attention to detail; quality and compliance orientation
- Ability to prioritize under tight deadlines in a fast-paced environment
- Self-directed; proactive in surfacing issues and questions
- Professional maturity, integrity, and ability to maintain confidential information
- Strong business acumen with fiscal and technical aptitude
Compensation & Benefits
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
- Compensation: The hiring range for this position is between $80,000.00-$120,000.00 annually
- Eligible for a monthly commission
Company & Equal Opportunity
Fay Cares! The Fay-Constructive Foundation supports charitable initiatives that benefit communities where Fay Group employees live and work. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, visit
Equal Opportunity Employer. This employer is required to notify all applicants of rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.
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