NBCUniversal is hiring: Manager Ad Experience Reporting in New York
NBCUniversal, New York, NY, United States
Job Description
The Manager, Ad Experience Reporting, is responsible for day-to-day escalation and support for digital client reporting deliverables and the QA queue.
You will be focused on ensuring the reporting analysts meet external and internal SLAs for all requests, that the QA queue is appropriately cleared out in a timely manner, and to help investigate discrepancies flagged by our internal teams and reporting tools. The top priorities are to maintain a strong working relationship with Account Management and Senior Operations Leadership and to work with their direct supervisor to implement process enhancements to best support the business.
Responsibilities
Serve as the primary point of escalation for day-to-day digital client reporting deliverables.
Oversee timely completion of all reporting requests, ensuring that internal and external SLAs are consistently met.
Ensure that the QA queue is properly addressed in a timely manner and shifting resources when needed in times of volume increases.
Provide guidance, direction, and support to reporting analysts to maintain quality, accuracy, and efficiency.
Partner closely with Account Management to ensure reporting outputs align with client expectations and campaign needs.
Maintain strong communication with Senior Operations Leadership regarding team performance and challenges.
Monitor workflow, prioritize tasks, and allocate onshore/offshore resources to ensure smooth execution of all reporting requests.
Proactively identify and resolve issues or bottlenecks in the reporting process to ensure smooth execution of all requests.
Qualifications
3+ years of experience in digital advertising, media, or analytics.
Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related field (or equivalent experience)
Strong understanding of digital media metrics, reporting tools, and campaign performance terminology.
Excellent communication skills with the ability to problem solve complex data issues.
Proficiency with reporting platforms, ad servers, and analytical tools (Freewheel, Google Ad Manager, DCM, Excel, etc.).
Strong organizational skills and attention to detail.
Desired Qualifications
Innovative thinker with acute awareness of managing competing initiatives.
Digital media and/or marketing experience.
Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project-based environment.
Expert knowledge of Digital ad operations with the ability to problem solve issues.
Ability to train and present to Ops and Sales organization.
Proficiency in MS Word, Excel, Access, PowerPoint, HTML, JavaScript.
Ability to thrive in a continuously changing environment.
Additional Information
Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range
$95,000 - $110,000 (bonus eligible)
Compensation
$95,000-$95,000 per year
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
#J-18808-Ljbffr
In Summary: The Manager, Ad Experience Reporting is responsible for day-to-day escalation and support for digital client reporting deliverables and the QA queue . The position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week .
En Español: Descripción del trabajo El gerente, Ad Experience Reporting, es responsable de la escalada diaria y el soporte para los resultados informativos de clientes digitales y la cola de calificación. Usted se centrará en garantizar que los analistas informadores cumplan con SLA externos e internos para todas las solicitudes, que la fila de calidad sea eliminada adecuadamente a tiempo y ayudar a investigar discrepancias señaladas por nuestros equipos internos y herramientas de informes. Las principales prioridades son mantener una fuerte relación de trabajo con la administración de cuentas y el liderazgo de operaciones superiores y trabajar con su supervisor directo para implementar mejoras en los procesos para apoyar al negocio. Proporcionar orientación, conocimiento y soporte simultáneo a las operaciones informativas basadas en datos digitales para mantener la calidad, precisión y eficiencia. Supervisar la finalización oportuna de todas las solicitudes de informes, asegurando que se cumplan constantemente los SLAs internos y externos. Asegurar que la cola de QA sea abordada adecuadamente y cambiando recursos cuando sea necesario en tiempos de aumento del volumen. Proveer asesoramiento, apoyo e información sobre la gestión para mantener calidad, exactitud y eficacia. Colaborar con la Administración de Cuentas para garantizar que los resultados de reportes estén alineados con las expectativas y necesidades de la campaña. Mantener un nivel sólido de habilidades de comunicación con el equipo de Liderazgo Senior y Proficiencias Informáticas. A partir del 5 de enero de 2026, se requerirá que los empleados híbridos trabajen desde la oficina un mínimo de cuatro días por semana. La Compañía se reserva el derecho a cambiar los requisitos en las oficinas en cualquier momento. Esta posición es elegible para beneficios patrocinados por la compañía, incluyendo seguro médico, dental y visual, 401 ((k), licencia remunerada, reembolso de matrícula y una variedad de descuentos y perfiles. Aprenda más sobre los beneficios ofrecidos por NBCUniversal visitando la página de Beneficios del sitio web de Carreras. Puede enviar su solicitud a AccessibilitySupport@nbcuni.com #J-18808-Ljbffr.
The Manager, Ad Experience Reporting, is responsible for day-to-day escalation and support for digital client reporting deliverables and the QA queue.
You will be focused on ensuring the reporting analysts meet external and internal SLAs for all requests, that the QA queue is appropriately cleared out in a timely manner, and to help investigate discrepancies flagged by our internal teams and reporting tools. The top priorities are to maintain a strong working relationship with Account Management and Senior Operations Leadership and to work with their direct supervisor to implement process enhancements to best support the business.
Responsibilities
Serve as the primary point of escalation for day-to-day digital client reporting deliverables.
Oversee timely completion of all reporting requests, ensuring that internal and external SLAs are consistently met.
Ensure that the QA queue is properly addressed in a timely manner and shifting resources when needed in times of volume increases.
Provide guidance, direction, and support to reporting analysts to maintain quality, accuracy, and efficiency.
Partner closely with Account Management to ensure reporting outputs align with client expectations and campaign needs.
Maintain strong communication with Senior Operations Leadership regarding team performance and challenges.
Monitor workflow, prioritize tasks, and allocate onshore/offshore resources to ensure smooth execution of all reporting requests.
Proactively identify and resolve issues or bottlenecks in the reporting process to ensure smooth execution of all requests.
Qualifications
3+ years of experience in digital advertising, media, or analytics.
Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related field (or equivalent experience)
Strong understanding of digital media metrics, reporting tools, and campaign performance terminology.
Excellent communication skills with the ability to problem solve complex data issues.
Proficiency with reporting platforms, ad servers, and analytical tools (Freewheel, Google Ad Manager, DCM, Excel, etc.).
Strong organizational skills and attention to detail.
Desired Qualifications
Innovative thinker with acute awareness of managing competing initiatives.
Digital media and/or marketing experience.
Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project-based environment.
Expert knowledge of Digital ad operations with the ability to problem solve issues.
Ability to train and present to Ops and Sales organization.
Proficiency in MS Word, Excel, Access, PowerPoint, HTML, JavaScript.
Ability to thrive in a continuously changing environment.
Additional Information
Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range
$95,000 - $110,000 (bonus eligible)
Compensation
$95,000-$95,000 per year
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
#J-18808-Ljbffr
In Summary: The Manager, Ad Experience Reporting is responsible for day-to-day escalation and support for digital client reporting deliverables and the QA queue . The position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week .
En Español: Descripción del trabajo El gerente, Ad Experience Reporting, es responsable de la escalada diaria y el soporte para los resultados informativos de clientes digitales y la cola de calificación. Usted se centrará en garantizar que los analistas informadores cumplan con SLA externos e internos para todas las solicitudes, que la fila de calidad sea eliminada adecuadamente a tiempo y ayudar a investigar discrepancias señaladas por nuestros equipos internos y herramientas de informes. Las principales prioridades son mantener una fuerte relación de trabajo con la administración de cuentas y el liderazgo de operaciones superiores y trabajar con su supervisor directo para implementar mejoras en los procesos para apoyar al negocio. Proporcionar orientación, conocimiento y soporte simultáneo a las operaciones informativas basadas en datos digitales para mantener la calidad, precisión y eficiencia. Supervisar la finalización oportuna de todas las solicitudes de informes, asegurando que se cumplan constantemente los SLAs internos y externos. Asegurar que la cola de QA sea abordada adecuadamente y cambiando recursos cuando sea necesario en tiempos de aumento del volumen. Proveer asesoramiento, apoyo e información sobre la gestión para mantener calidad, exactitud y eficacia. Colaborar con la Administración de Cuentas para garantizar que los resultados de reportes estén alineados con las expectativas y necesidades de la campaña. Mantener un nivel sólido de habilidades de comunicación con el equipo de Liderazgo Senior y Proficiencias Informáticas. A partir del 5 de enero de 2026, se requerirá que los empleados híbridos trabajen desde la oficina un mínimo de cuatro días por semana. La Compañía se reserva el derecho a cambiar los requisitos en las oficinas en cualquier momento. Esta posición es elegible para beneficios patrocinados por la compañía, incluyendo seguro médico, dental y visual, 401 ((k), licencia remunerada, reembolso de matrícula y una variedad de descuentos y perfiles. Aprenda más sobre los beneficios ofrecidos por NBCUniversal visitando la página de Beneficios del sitio web de Carreras. Puede enviar su solicitud a AccessibilitySupport@nbcuni.com #J-18808-Ljbffr.