Right at Home of Southern Arizona & Southern Nevada
Client Care Manager
Right at Home of Southern Arizona & Southern Nevada, Tucson, Arizona, United States, 85718
Client Care Manager
Right at Home of Southern Arizona & Southern Nevada
is hiring for the Client Care Manager role at our Tucson office.
Provided Pay Range This range is provided by Right at Home of Southern Arizona & Southern Nevada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $55,000.00/yr - $75,000.00/yr
Benefits
Full benefits
401(k)
Profit Sharing
Paid Time‑off (4 Weeks)
Paid Holidays
Company car for business purposes
Right at Home of Southern Arizona was founded in 2013 and operates office locations in Tucson, Green Valley and Sierra Vista, and in Henderson, NV. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love to do so they can live the way they want to live.
We are hiring a Client Experience Manager to support this important work. If you have experience working with aging adults and leading a team of professional caregivers—or think you may enjoy doing this type of work—this role will be a great fit!
Core Values
Team First: You are Humble, Hungry and Smart and are committed to a healthy organization above all else.
Level 5 Leadership: You strive to be a level 5 leader everyday, embrace productive conflict and honor vulnerability.
Doer: You are committed and accountable—no excuses.
Discipline: You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.
Grow or Die: You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.
Responsibilities
Lead, manage, and maintain accountability.
Manage and nurture client relationships.
Ensure extraordinary experiences for and delivery of care to clients.
Onboard new clients.
Increase service hours for assigned clients.
Qualifications & Success Factors
Assess client needs and develop custom care plans, then visit regularly to ensure success.
Ensure proper client and caregiver matching and scheduling.
Coordinate client care with other providers and community partners.
Hire, onboard, train, supervise and support a team of professional caregivers.
Key Performance Metrics
Increase service hours for existing clients to grow company revenue.
Maintain a ratio of 1.5 caregivers to 1 client.
No unstaffed client visits.
9.5/10 Overall Satisfaction Rating from both Clients & Caregivers.
Less than 1% of total hours in unbilled overtime.
Earn a bachelor’s degree and be willing to devote 45‑50 hours per week working, learning and hitting these numbers consistently.
Work Schedule
General work hours include some after hours and weekend work.
This includes rotating on‑call support to our clients and caregivers (nights, weekends, holidays).
We measure and reward results over effort.
Pay & Benefits
$50,000-$65,000 salary
Performance bonuses
401k plan
Profit sharing
Medical, Dental, Vision, Life
PTO
Paid Holidays
Leadership & Operational Environment
Gives clear direction
Makes sure you have the necessary tools
Acts with the greater good in mind
Delegates appropriately
Takes time to truly understand your role and how you can help the company
Makes their expectations clear Let’s start talking about living. Apply today to begin the conversation!
Seniority Level Entry level
Employment Type Full‑time
Job Function Marketing and Sales
Industries Hospitals and Health Care
#J-18808-Ljbffr
is hiring for the Client Care Manager role at our Tucson office.
Provided Pay Range This range is provided by Right at Home of Southern Arizona & Southern Nevada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $55,000.00/yr - $75,000.00/yr
Benefits
Full benefits
401(k)
Profit Sharing
Paid Time‑off (4 Weeks)
Paid Holidays
Company car for business purposes
Right at Home of Southern Arizona was founded in 2013 and operates office locations in Tucson, Green Valley and Sierra Vista, and in Henderson, NV. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love to do so they can live the way they want to live.
We are hiring a Client Experience Manager to support this important work. If you have experience working with aging adults and leading a team of professional caregivers—or think you may enjoy doing this type of work—this role will be a great fit!
Core Values
Team First: You are Humble, Hungry and Smart and are committed to a healthy organization above all else.
Level 5 Leadership: You strive to be a level 5 leader everyday, embrace productive conflict and honor vulnerability.
Doer: You are committed and accountable—no excuses.
Discipline: You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.
Grow or Die: You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.
Responsibilities
Lead, manage, and maintain accountability.
Manage and nurture client relationships.
Ensure extraordinary experiences for and delivery of care to clients.
Onboard new clients.
Increase service hours for assigned clients.
Qualifications & Success Factors
Assess client needs and develop custom care plans, then visit regularly to ensure success.
Ensure proper client and caregiver matching and scheduling.
Coordinate client care with other providers and community partners.
Hire, onboard, train, supervise and support a team of professional caregivers.
Key Performance Metrics
Increase service hours for existing clients to grow company revenue.
Maintain a ratio of 1.5 caregivers to 1 client.
No unstaffed client visits.
9.5/10 Overall Satisfaction Rating from both Clients & Caregivers.
Less than 1% of total hours in unbilled overtime.
Earn a bachelor’s degree and be willing to devote 45‑50 hours per week working, learning and hitting these numbers consistently.
Work Schedule
General work hours include some after hours and weekend work.
This includes rotating on‑call support to our clients and caregivers (nights, weekends, holidays).
We measure and reward results over effort.
Pay & Benefits
$50,000-$65,000 salary
Performance bonuses
401k plan
Profit sharing
Medical, Dental, Vision, Life
PTO
Paid Holidays
Leadership & Operational Environment
Gives clear direction
Makes sure you have the necessary tools
Acts with the greater good in mind
Delegates appropriately
Takes time to truly understand your role and how you can help the company
Makes their expectations clear Let’s start talking about living. Apply today to begin the conversation!
Seniority Level Entry level
Employment Type Full‑time
Job Function Marketing and Sales
Industries Hospitals and Health Care
#J-18808-Ljbffr