Activate
Overview
Enter the game! Activate is a technology company building interactive gaming facilities across the US and Canada. It fuses technology and physical activity to create live-action gaming experiences. We are expanding across the United States, Canada, and beyond into the global market and are seeking a proficient Regional Leader to support our Eastern US locations. The Regional Leader focuses on brand excellence and customer experiences across the United States. Reporting to the Vice President of Operations, this is a full-time, permanent position based in Florida and will require regular travel to regional locations throughout the year. Responsibilities
Lead the US store operations and customer experience in the region through continuous improvement exercises, regular audits and measurement of KPIs Drive strategy implementation in the region, providing direction to store leaders to meet business objectives Monitor and optimize operational performance across stores, ensuring each location is efficiently managed, meeting targets, and maintaining brand consistency Oversee consistency of store operations, including facilities, product inventory in each location, and consistency of brand experience Collaborate with various departments to ensure alignment of strategies and to resolve operational challenges effectively Provide feedback and initiate changes that improve the customer experience, reduce wait times, and maintain high levels of engagement Work with Store Leaders to grow presence in local markets through social media, community events and programming to leverage marketing strategies People Leadership
Build strong teams by coaching, mentoring, and developing leaders within the region Responsible for hiring Store Leaders and overseeing the hiring process and approach for all facility roles, creating a talent pipeline for each new location Model a team culture in each facility that is solution-focused and consistently demonstrates a positive customer experience Support Store Leaders in their daily operations, including people leadership, policy implementation, onboarding and offboarding Create and present evaluations and development plans and goal setting for stores and Store Leaders in region Coordinate and deliver policy training, brand experience training and maintenance training for stores in region to support a learning culture Qualifications, Education, and Experience
Business Degree or Post secondary education with extensive industry-related experience 5+ years of leadership experience delivering positive business results in multi-location scenarios Ability to foster strong working relationships with various internal and external partners Demonstrated strengths in time management and problem-solving skills Strong computer literacy and skilled in Microsoft Office Exceptional communication skills both verbal and written Flexible availability to support critical incidents day/evening/weekends Working Conditions
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time Regular travel (50%) will be required About Activate
Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across the US and Canada and beyond into the global market. For more information about Activate, please visit http://playactivate.com/ or check us out on Instagram - @activategames and Facebook @activategames. Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.
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Enter the game! Activate is a technology company building interactive gaming facilities across the US and Canada. It fuses technology and physical activity to create live-action gaming experiences. We are expanding across the United States, Canada, and beyond into the global market and are seeking a proficient Regional Leader to support our Eastern US locations. The Regional Leader focuses on brand excellence and customer experiences across the United States. Reporting to the Vice President of Operations, this is a full-time, permanent position based in Florida and will require regular travel to regional locations throughout the year. Responsibilities
Lead the US store operations and customer experience in the region through continuous improvement exercises, regular audits and measurement of KPIs Drive strategy implementation in the region, providing direction to store leaders to meet business objectives Monitor and optimize operational performance across stores, ensuring each location is efficiently managed, meeting targets, and maintaining brand consistency Oversee consistency of store operations, including facilities, product inventory in each location, and consistency of brand experience Collaborate with various departments to ensure alignment of strategies and to resolve operational challenges effectively Provide feedback and initiate changes that improve the customer experience, reduce wait times, and maintain high levels of engagement Work with Store Leaders to grow presence in local markets through social media, community events and programming to leverage marketing strategies People Leadership
Build strong teams by coaching, mentoring, and developing leaders within the region Responsible for hiring Store Leaders and overseeing the hiring process and approach for all facility roles, creating a talent pipeline for each new location Model a team culture in each facility that is solution-focused and consistently demonstrates a positive customer experience Support Store Leaders in their daily operations, including people leadership, policy implementation, onboarding and offboarding Create and present evaluations and development plans and goal setting for stores and Store Leaders in region Coordinate and deliver policy training, brand experience training and maintenance training for stores in region to support a learning culture Qualifications, Education, and Experience
Business Degree or Post secondary education with extensive industry-related experience 5+ years of leadership experience delivering positive business results in multi-location scenarios Ability to foster strong working relationships with various internal and external partners Demonstrated strengths in time management and problem-solving skills Strong computer literacy and skilled in Microsoft Office Exceptional communication skills both verbal and written Flexible availability to support critical incidents day/evening/weekends Working Conditions
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time Regular travel (50%) will be required About Activate
Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across the US and Canada and beyond into the global market. For more information about Activate, please visit http://playactivate.com/ or check us out on Instagram - @activategames and Facebook @activategames. Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.
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