New York City Bar Association
Customer Relations Representative/Web Program Specialist
New York City Bar Association, New York, New York, us, 10261
Customer Relations Representative/Web Program Specialist
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Job Overview The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students dedicated to promoting legal excellence and access to justice. The Customer Relations Department connects members, customers, and prospects with membership benefits, programs, events, and other services. The role serves as the primary administrative and technical support contact for online programs, ensuring all technical and logistical components are in place for seamless execution.
Responsibilities
Set up, configure and handle modifications to online programs using software applications and databases.
In conjunction with ITS and the department head, provide internal and external technical support to ensure high performance, integrity, and reliability of online programs.
Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states.
Maintain effective communication with all online web partners.
Create, maintain and send program documents to online web partners for live webcast/webinars and on‑demand programs; upload program documents accordingly.
Track and maintain accurate monthly accreditation reports for live webcast and on‑demand programs.
Provide exceptional customer service to City Bar members, customers, faculty, and guests.
Handle high volume of customer service calls and emails.
Identify and address customer needs to achieve satisfaction and build relationships.
Proactively suggest information about benefits, services, and products to attract potential members.
Provide intake of membership requests, small law firm transactions, CLE, other programs, and event registrations by phone, visit, or email.
Understand membership benefits, policies, qualifications, and MCLE requirements.
Provide support at programs (including CLE) and membership events as required.
Accurately process credit card and check payments, refunds, and cancellations for membership, programs, and events.
Other responsibilities as assigned.
Qualifications & Requirements
Associate level degree or higher, or equivalent experience.
Minimum one year of experience in a customer service environment.
Can work collaboratively as part of a team as well as independently.
Excellent verbal and written communication skills.
High attention to detail, adherence to deadlines, and strong judgment.
Ability to manage multiple projects and meet deadlines.
Self‑motivated and able to assume responsibility and work autonomously in a professional, results‑oriented manner.
Strong computer skills including Microsoft Office Suite; willing to embrace new technology.
Experience with iMIS, Freestone, HTML, a plus.
Flexibility to work evening hours and early mornings as needed for programs scheduled outside regular hours.
Work Schedule Hybrid schedule: in‑person 3 days each week with flexibility for specific days and for evening or early‑morning sessions. In‑person attendance is required during these times with advance notice. Schedule is subject to review and revision based on departmental needs.
Compensation and Benefits Starting salary: $49,000 – $52,000 annually (based on experience) for a 35‑hour work week, plus additional pay for hours worked beyond 35 per week.
Benefits include paid time off (vacation, personal, sick, holidays, volunteer day, extra summer time), medical plans (some at little or no cost), dental, vision, 401(k), life insurance, commuter benefits, Employee Assistance Program, disability insurance, employee discounts, and more.
How to Apply We suggest that candidates include a cover letter explaining their interest in the position along with their resume.
Three professional references will be required later in the process for candidates given serious consideration.
We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply.
Equal Employment Opportunity: The City Bar is committed to ensuring equal employment opportunity without discrimination on the basis of race, color, creed, age, national origin, citizenship, gender, sexual orientation, disability, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, victim of domestic violence, stalking or sex offenses, religion, genetic information, military status, unemployment status, or any other protected characteristic. Where applicable, the City Bar will endeavor to make reasonable accommodations for individuals with religious beliefs, disabilities, pregnancy, medical condition, or as a victim of domestic violence or sexual violence.
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Job Overview The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students dedicated to promoting legal excellence and access to justice. The Customer Relations Department connects members, customers, and prospects with membership benefits, programs, events, and other services. The role serves as the primary administrative and technical support contact for online programs, ensuring all technical and logistical components are in place for seamless execution.
Responsibilities
Set up, configure and handle modifications to online programs using software applications and databases.
In conjunction with ITS and the department head, provide internal and external technical support to ensure high performance, integrity, and reliability of online programs.
Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states.
Maintain effective communication with all online web partners.
Create, maintain and send program documents to online web partners for live webcast/webinars and on‑demand programs; upload program documents accordingly.
Track and maintain accurate monthly accreditation reports for live webcast and on‑demand programs.
Provide exceptional customer service to City Bar members, customers, faculty, and guests.
Handle high volume of customer service calls and emails.
Identify and address customer needs to achieve satisfaction and build relationships.
Proactively suggest information about benefits, services, and products to attract potential members.
Provide intake of membership requests, small law firm transactions, CLE, other programs, and event registrations by phone, visit, or email.
Understand membership benefits, policies, qualifications, and MCLE requirements.
Provide support at programs (including CLE) and membership events as required.
Accurately process credit card and check payments, refunds, and cancellations for membership, programs, and events.
Other responsibilities as assigned.
Qualifications & Requirements
Associate level degree or higher, or equivalent experience.
Minimum one year of experience in a customer service environment.
Can work collaboratively as part of a team as well as independently.
Excellent verbal and written communication skills.
High attention to detail, adherence to deadlines, and strong judgment.
Ability to manage multiple projects and meet deadlines.
Self‑motivated and able to assume responsibility and work autonomously in a professional, results‑oriented manner.
Strong computer skills including Microsoft Office Suite; willing to embrace new technology.
Experience with iMIS, Freestone, HTML, a plus.
Flexibility to work evening hours and early mornings as needed for programs scheduled outside regular hours.
Work Schedule Hybrid schedule: in‑person 3 days each week with flexibility for specific days and for evening or early‑morning sessions. In‑person attendance is required during these times with advance notice. Schedule is subject to review and revision based on departmental needs.
Compensation and Benefits Starting salary: $49,000 – $52,000 annually (based on experience) for a 35‑hour work week, plus additional pay for hours worked beyond 35 per week.
Benefits include paid time off (vacation, personal, sick, holidays, volunteer day, extra summer time), medical plans (some at little or no cost), dental, vision, 401(k), life insurance, commuter benefits, Employee Assistance Program, disability insurance, employee discounts, and more.
How to Apply We suggest that candidates include a cover letter explaining their interest in the position along with their resume.
Three professional references will be required later in the process for candidates given serious consideration.
We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply.
Equal Employment Opportunity: The City Bar is committed to ensuring equal employment opportunity without discrimination on the basis of race, color, creed, age, national origin, citizenship, gender, sexual orientation, disability, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, victim of domestic violence, stalking or sex offenses, religion, genetic information, military status, unemployment status, or any other protected characteristic. Where applicable, the City Bar will endeavor to make reasonable accommodations for individuals with religious beliefs, disabilities, pregnancy, medical condition, or as a victim of domestic violence or sexual violence.
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