Customer Relations Representative/Web Program Specialist

divh2Customer Relations Representative/Web Program Specialist/h2pThis role serves as the primary administrative and technical support contact for online programs to ensure that all program needs, technical and logistical components are in place to ensure that programs are executed seamlessly./ppAreas of responsibility include, but are not limited to:/pulliSet up, configure and handle modifications to online programs using software applications and databases./liliIn conjunction with ITS and the department head, provide internal and external technical support to ensure the high performance, integrity and reliability of online programs./liliAssist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states./liliMaintain effective communication with all online web partners./liliCreate, maintain and send program documents to online web partners for live webcast/webinars and on-demand programs. Upload program documents for live webcast/webinar and on-demand programs./liliTrack and maintain accurate monthly accreditation reports for live webcast and on-demand programs./liliCreate value for the City Bar member and customer by providing exceptional customer service./liliHandle heavy volume of customer service calls and emails./liliIdentify and access customers needs to achieve satisfaction and build relationships./liliAttract potential members by proactively suggesting information about our benefits, services and products./liliProvide in-take of membership requests, small law firm transactions, CLE, other programs and event registrations by phone visits, or email./liliUnderstand membership benefits, policies, qualifications and their various categories, MCLE requirements and CLE policies./liliProvide support at programs (including CLE) and membership events as required./liliAccurately process credit card and check payments, refunds and cancellations for membership, programs and events./liliOther responsibilities as assigned./li/ulpQualifications, skills and requirements:/pulliAssociate level degree or higher, or equivalent experience/liliMinimum one year of experience in a customer service environment/liliCan successfully work collaboratively as part of a team as well as independently/liliExcellent communication skills, both verbal and written/liliHigh attention to detail, adherence to deadlines, strong judgment/liliAbility to manage multiple projects and meet deadlines/liliSelf-motivated and able to assume responsibility and work autonomously in a professional and results-oriented manner/liliAbility and desire to provide excellent customer service/liliStrong computer skills including Microsoft Office Suite; willing to embrace new technology/liliExperience with iMIS, Freestone, HTML, a plus/liliFlexibility to work evening hours and early mornings, when needed for programs held before and after general work hours/li/ulpThis position will have a hybrid work schedule. Employee will generally be expected to work in-person 3 days each week and must be flexible for specific days needed. In-person attendance is also required for evening hours and early mornings, when required for programs held before and after general work hours (advance notice is provided). The hybrid schedule is subject to review and revision based on departmental needs./ppCompensation and benefits:/ppStarting salary for this role is $49,000 - $52,000 annually (based on experience) for a 35-hour work week, plus additional pay for hours worked beyond 35/week. We provide a competitive benefits package including generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Years day, day off for volunteer work, extra time off in summer), choice of medical plans (some offered at almost no charge to employee), dental, vision, 401K, life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, employee discounts, and more!/ppHow to apply:/ppIt is suggested that candidates include a cover letter explaining they are interested in the position, along with their resume. Note: A minimum of three professional references will be required later on in the process for candidates being given serious consideration./ppWe actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. We welcome all kinds of diversity. It is the policy of the Organization to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, caregiver status, marital status, partnership status, or status as a victim of domestic violence, stalking and sex offenses, religion, sex, genetic information, military status, unemployment status or any other characteristic as protected by law. With regard to the Americans with Disabilities Act and other related laws, the City Bar will endeavor to make reasonable accommodations for persons due to their religious beliefs, disability, pregnancy, childbirth or related medical condition or because the individual was a victim of domestic violence, sexual violence or stalking./p/div