New York City Bar Association
Customer Relations Representative/Web Program Specialist
New York City Bar Association, New York, New York, us, 10261
Customer Relations Representative/Web Program Specialist
Apply for the Customer Relations Representative/Web Program Specialist role at New York City Bar Association.
Overview New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students. The City Bar’s mission is to equip and mobilize the legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.
Department Customer Relations & Membership/Programs.
Job Function This role serves as the primary administrative and technical support contact for online programs to ensure all program needs, technical and logistical components are in place for seamless execution.
Responsibilities
Set up, configure and handle modifications to online programs using software applications and databases.
Provide internal and external technical support with ITS and department head to ensure high performance, integrity, and reliability of online programs.
Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states.
Maintain effective communication with all online web partners.
Create, maintain and send program documents to online web partners for live webcast/webinars and on-demand programs; upload program documents.
Track and maintain accurate monthly accreditation reports for live webcast and on-demand programs.
Provide exceptional customer service and handle heavy volume of customer service calls and emails.
Identify and access customers’ needs to achieve satisfaction and build relationships.
Attract potential members by proactively suggesting information about benefits, services, and products.
Process membership requests, small law firm transactions, CLE, other programs and event registrations via phone, visits, or email.
Understand membership benefits, policies, qualifications, MCLE requirements and CLE policies.
Provide support at programs (including CLE) and membership events as required.
Accurately process credit card and check payments, refunds and cancellations for membership, programs and events.
Perform other responsibilities as assigned.
Qualifications, Skills & Requirements
Associate level degree or higher, or equivalent experience.
Minimum one year of experience in a customer service environment.
Ability to work collaboratively as part of a team as well as independently.
Excellent verbal and written communication skills.
High attention to detail, adherence to deadlines, strong judgment.
Ability to manage multiple projects and meet deadlines.
Self‑motivated and able to assume responsibility and work autonomously in a professional and results‑oriented manner.
Strong customer service orientation.
Strong computer skills including Microsoft Office Suite; willingness to embrace new technology.
Experience with iMIS, Freestone, HTML is a plus.
Flexibility to work evening hours and early mornings when needed for programs held before or after general work hours.
Work Schedule This position will have a hybrid work schedule. Employees are expected to work in person 3 days each week and must be flexible for specific days needed. In‑person attendance is also required for evening hours and early mornings when required for programs held before or after general work hours (advance notice is provided). The hybrid schedule is subject to review and revision based on departmental needs.
Employment Eligibility Candidates must be authorized to work in the United States. The organization is not able to sponsor visas for this position.
Compensation and Benefits Starting salary: $49,000 - $52,000 annually (based on experience) for a 35‑hour work week, plus additional pay for hours worked beyond 35 per week.
Benefits include generous paid time off (vacation, personal, sick time, holidays, including closing between Christmas and New Year’s Day, day off for volunteer work, extra time off in summer), choice of medical plans (some offered at almost no charge), dental, vision, 401(k), life insurance, commuter benefits program, Employee Assistance Program, short‑term and long‑term disability insurance, employee discounts, and more.
How to Apply It is suggested that candidates include a cover letter explaining why they are interested in the position, along with their resume.
Note: A minimum of three professional references will be required later in the process for candidates being given serious consideration.
Equal Opportunity Statement We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. We welcome all kinds of diversity. The organization ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, or status as a victim of domestic violence, stalking and sex offenses, religion, sex, genetic information, military status, unemployment status or any other characteristic as protected by law. With regard to the Americans with Disabilities Act and related laws, the organization will endeavor to make reasonable accommodations for persons due to their religious beliefs, disability, pregnancy, childbirth or related medical condition or because the individual was a victim of domestic violence, sexual violence or stalking.
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Overview New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students. The City Bar’s mission is to equip and mobilize the legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.
Department Customer Relations & Membership/Programs.
Job Function This role serves as the primary administrative and technical support contact for online programs to ensure all program needs, technical and logistical components are in place for seamless execution.
Responsibilities
Set up, configure and handle modifications to online programs using software applications and databases.
Provide internal and external technical support with ITS and department head to ensure high performance, integrity, and reliability of online programs.
Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states.
Maintain effective communication with all online web partners.
Create, maintain and send program documents to online web partners for live webcast/webinars and on-demand programs; upload program documents.
Track and maintain accurate monthly accreditation reports for live webcast and on-demand programs.
Provide exceptional customer service and handle heavy volume of customer service calls and emails.
Identify and access customers’ needs to achieve satisfaction and build relationships.
Attract potential members by proactively suggesting information about benefits, services, and products.
Process membership requests, small law firm transactions, CLE, other programs and event registrations via phone, visits, or email.
Understand membership benefits, policies, qualifications, MCLE requirements and CLE policies.
Provide support at programs (including CLE) and membership events as required.
Accurately process credit card and check payments, refunds and cancellations for membership, programs and events.
Perform other responsibilities as assigned.
Qualifications, Skills & Requirements
Associate level degree or higher, or equivalent experience.
Minimum one year of experience in a customer service environment.
Ability to work collaboratively as part of a team as well as independently.
Excellent verbal and written communication skills.
High attention to detail, adherence to deadlines, strong judgment.
Ability to manage multiple projects and meet deadlines.
Self‑motivated and able to assume responsibility and work autonomously in a professional and results‑oriented manner.
Strong customer service orientation.
Strong computer skills including Microsoft Office Suite; willingness to embrace new technology.
Experience with iMIS, Freestone, HTML is a plus.
Flexibility to work evening hours and early mornings when needed for programs held before or after general work hours.
Work Schedule This position will have a hybrid work schedule. Employees are expected to work in person 3 days each week and must be flexible for specific days needed. In‑person attendance is also required for evening hours and early mornings when required for programs held before or after general work hours (advance notice is provided). The hybrid schedule is subject to review and revision based on departmental needs.
Employment Eligibility Candidates must be authorized to work in the United States. The organization is not able to sponsor visas for this position.
Compensation and Benefits Starting salary: $49,000 - $52,000 annually (based on experience) for a 35‑hour work week, plus additional pay for hours worked beyond 35 per week.
Benefits include generous paid time off (vacation, personal, sick time, holidays, including closing between Christmas and New Year’s Day, day off for volunteer work, extra time off in summer), choice of medical plans (some offered at almost no charge), dental, vision, 401(k), life insurance, commuter benefits program, Employee Assistance Program, short‑term and long‑term disability insurance, employee discounts, and more.
How to Apply It is suggested that candidates include a cover letter explaining why they are interested in the position, along with their resume.
Note: A minimum of three professional references will be required later in the process for candidates being given serious consideration.
Equal Opportunity Statement We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. We welcome all kinds of diversity. The organization ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, or status as a victim of domestic violence, stalking and sex offenses, religion, sex, genetic information, military status, unemployment status or any other characteristic as protected by law. With regard to the Americans with Disabilities Act and related laws, the organization will endeavor to make reasonable accommodations for persons due to their religious beliefs, disability, pregnancy, childbirth or related medical condition or because the individual was a victim of domestic violence, sexual violence or stalking.
#J-18808-Ljbffr