Senske Services
Marketing Coordinator - Customer Experience & Retention Operations
Senske Services, Coppell, Texas, United States, 75019
Marketing Coordinator - Customer Experience & Retention Operations
Join to apply for the
Marketing Coordinator - Customer Experience & Retention Operations
role at
Senske Services
We are seeking a dedicated marketing operations professional to manage review requests, referral program, Shopify operations, and cross‑team support.
Core Responsibilities
Manage review request workflows and monitoring
Track incoming reviews and flag negative reviews for escalation
Follow up with branches to ensure response compliance
Maintain review SLAs and weekly health reporting
Ensure review requests reference correct locations and services
Manage upsell program within Applause
Referral Program Management (Clicki)
Manage referral link creation and QA
Update referral offers as directed
Ensure referral landing pages and tracking links are working correctly
Monitor referral activity and surface performance issues
Coordinate with Email/SMS Manager on referral promotions
E-commerce / Shopify Operations
Manage customer-specific Shopify links
QA checkout flows and offer paths
Support prepay and promotional offers
Ensure links used in email/SMS and offline campaigns are correct
Identify and escalate broken paths or friction points
Cross-Team Support
Coordinate with Project Manager on priorities and timelines
Support Email/SMS initiatives with link QA and deployment checks
Assist with customer-facing operational tasks as needed
Required Experience & Skills
2–4 years experience in marketing operations or coordination roles
Comfortable working with review platforms, referral tools, or e-commerce systems
Strong attention to detail and QA mindset
Ability to manage recurring tasks and SLAs reliably
Clear written and verbal communication skills
Comfortable working in fast‑paced, multi‑location environments
Working Style & Expectations
Highly organized and process-oriented
Reliable and consistent with follow-through
Comfortable executing from defined playbooks and instructions
Proactive in identifying issues before they escalate
Customer-first mindset
What Success Looks Like
Review programs run consistently with high branch compliance
Referral links and offers function without errors
Shopify and prepay flows remain clean and conversion‑ready
Fewer customer-facing issues reaching leadership
Always‑on programs operate without constant oversight
Compensation and Benefits This is an hourly, non‑exempt position. The hourly wage range is from $25.00 - $29.00 per hour depending on experience.
The Perks
Competitive hourly pay
Job security with promotion opportunities from within
Referral bonus program
Affordable health care packages including medical, dental, vision, and life insurance
Company‑paid short‑term disability and life insurance
401K with employer match, 9 company‑paid holidays, paid vacation (up to 1 week accrue), paid sick leave (up to 1 week accrue)
Team celebrations year‑round
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Marketing and Sales
Utilities
#J-18808-Ljbffr
Marketing Coordinator - Customer Experience & Retention Operations
role at
Senske Services
We are seeking a dedicated marketing operations professional to manage review requests, referral program, Shopify operations, and cross‑team support.
Core Responsibilities
Manage review request workflows and monitoring
Track incoming reviews and flag negative reviews for escalation
Follow up with branches to ensure response compliance
Maintain review SLAs and weekly health reporting
Ensure review requests reference correct locations and services
Manage upsell program within Applause
Referral Program Management (Clicki)
Manage referral link creation and QA
Update referral offers as directed
Ensure referral landing pages and tracking links are working correctly
Monitor referral activity and surface performance issues
Coordinate with Email/SMS Manager on referral promotions
E-commerce / Shopify Operations
Manage customer-specific Shopify links
QA checkout flows and offer paths
Support prepay and promotional offers
Ensure links used in email/SMS and offline campaigns are correct
Identify and escalate broken paths or friction points
Cross-Team Support
Coordinate with Project Manager on priorities and timelines
Support Email/SMS initiatives with link QA and deployment checks
Assist with customer-facing operational tasks as needed
Required Experience & Skills
2–4 years experience in marketing operations or coordination roles
Comfortable working with review platforms, referral tools, or e-commerce systems
Strong attention to detail and QA mindset
Ability to manage recurring tasks and SLAs reliably
Clear written and verbal communication skills
Comfortable working in fast‑paced, multi‑location environments
Working Style & Expectations
Highly organized and process-oriented
Reliable and consistent with follow-through
Comfortable executing from defined playbooks and instructions
Proactive in identifying issues before they escalate
Customer-first mindset
What Success Looks Like
Review programs run consistently with high branch compliance
Referral links and offers function without errors
Shopify and prepay flows remain clean and conversion‑ready
Fewer customer-facing issues reaching leadership
Always‑on programs operate without constant oversight
Compensation and Benefits This is an hourly, non‑exempt position. The hourly wage range is from $25.00 - $29.00 per hour depending on experience.
The Perks
Competitive hourly pay
Job security with promotion opportunities from within
Referral bonus program
Affordable health care packages including medical, dental, vision, and life insurance
Company‑paid short‑term disability and life insurance
401K with employer match, 9 company‑paid holidays, paid vacation (up to 1 week accrue), paid sick leave (up to 1 week accrue)
Team celebrations year‑round
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Marketing and Sales
Utilities
#J-18808-Ljbffr