Mindful Support Services
Account Relationship Manager - Seattle, WA
Mindful Support Services, Seattle, Washington, us, 98113
Job Type:
Full-time, In-Office 8:30am-5:30pm Mon-Fri
Pay:
50,000 - 60,000 per year
Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 2,000 mental health providers, and in turn over 20,000 patients per week across 19 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role: The Client Success Specialist, known internally as the Provider Account Manager, is responsible for
maintaining strong relationships
with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with
continuity, context and coaching
to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.
This role will rely heavily on creativity and follow through when solving problems, in addition to detailed and thorough organizational systems and documentation. The Provider Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. Applicants with experience in
hospitality or long-term customer service
relationships are highly encouraged to apply.
Responsibilities:
Develop a lasting
relationship
with individual providers while working to understand their
motivation and goals .
Identify opportunities for improving providers’
success
and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
Track outreach
including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
Engage in
direct feedback
from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.
Who You Are:
Eager to
learn
new skills and develop current strengths through feedback and coaching
Strong
attention to detail
and organizational skills; capable of holding clientele to expected timelines
Ability to
communicate professionally , clearly, and effectively with management, staff, and providers
Exceptional interpersonal, problem-solving and
conflict resolution
skills
Strong coaching and
leadership skills , ability to motivate others
Proficiency with various office technologies, including Excel
Background check required
Bachelor’s degree preferred. Will consider equivalent combination of education, training, and experience
Compensation and Benefits:
75% employer covered Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
8 paid holidays
15 PTO days accrued annually
Professional and career development opportunities
Compensation evaluated with opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.
Job Type:
Full-time, In-Office 8:30am-5:30pm Mon-Fri
Pay:
50,000 - 60,000 per year
#J-18808-Ljbffr
Full-time, In-Office 8:30am-5:30pm Mon-Fri
Pay:
50,000 - 60,000 per year
Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 2,000 mental health providers, and in turn over 20,000 patients per week across 19 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role: The Client Success Specialist, known internally as the Provider Account Manager, is responsible for
maintaining strong relationships
with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with
continuity, context and coaching
to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.
This role will rely heavily on creativity and follow through when solving problems, in addition to detailed and thorough organizational systems and documentation. The Provider Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. Applicants with experience in
hospitality or long-term customer service
relationships are highly encouraged to apply.
Responsibilities:
Develop a lasting
relationship
with individual providers while working to understand their
motivation and goals .
Identify opportunities for improving providers’
success
and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
Track outreach
including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
Engage in
direct feedback
from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.
Who You Are:
Eager to
learn
new skills and develop current strengths through feedback and coaching
Strong
attention to detail
and organizational skills; capable of holding clientele to expected timelines
Ability to
communicate professionally , clearly, and effectively with management, staff, and providers
Exceptional interpersonal, problem-solving and
conflict resolution
skills
Strong coaching and
leadership skills , ability to motivate others
Proficiency with various office technologies, including Excel
Background check required
Bachelor’s degree preferred. Will consider equivalent combination of education, training, and experience
Compensation and Benefits:
75% employer covered Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
8 paid holidays
15 PTO days accrued annually
Professional and career development opportunities
Compensation evaluated with opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.
Job Type:
Full-time, In-Office 8:30am-5:30pm Mon-Fri
Pay:
50,000 - 60,000 per year
#J-18808-Ljbffr