Fred Loya Insurance Agency
CSR- In office Sales Representative
Fred Loya Insurance Agency, Albuquerque, New Mexico, United States, 87101
Customer Service Representative – Insurance
Job Location: Albuquerque, NM
Salary: $35,000.00 – $80,000.00
Responsibilities and Duties
Provides professional, courteous service to internal and external customers
Answers any questions regarding customer’s policy
Accepts payments and processes transactions
Identifies any potential needs the customer may have regarding their policy
Follows up with customers on quotes, renewals, and cancellations
Involved with marketing initiatives for new business development on an as‑needed basis
Maintains a neat and clean work area and office
Acts as a First Notice of Loss (FNOL) for vehicle inspections
Takes vehicle pictures (requires squatting, bending, flexing)
Runs bank deposits
Position is full time
Other duties as assigned
Qualifications and Requirements
Computer literate desired from basic to intermediate skills
Bilingual (English/Spanish) is helpful
Must have excellent communication skills, be assertive, and have the ability to provide a first‑rate experience for customers
Must pass state licensing requirements
Flexible schedule
Reliable transportation
Education and Experience
High School Diploma
Previous customer service experience is helpful
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Insurance
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Salary: $35,000.00 – $80,000.00
Responsibilities and Duties
Provides professional, courteous service to internal and external customers
Answers any questions regarding customer’s policy
Accepts payments and processes transactions
Identifies any potential needs the customer may have regarding their policy
Follows up with customers on quotes, renewals, and cancellations
Involved with marketing initiatives for new business development on an as‑needed basis
Maintains a neat and clean work area and office
Acts as a First Notice of Loss (FNOL) for vehicle inspections
Takes vehicle pictures (requires squatting, bending, flexing)
Runs bank deposits
Position is full time
Other duties as assigned
Qualifications and Requirements
Computer literate desired from basic to intermediate skills
Bilingual (English/Spanish) is helpful
Must have excellent communication skills, be assertive, and have the ability to provide a first‑rate experience for customers
Must pass state licensing requirements
Flexible schedule
Reliable transportation
Education and Experience
High School Diploma
Previous customer service experience is helpful
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Insurance
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