Retail Customer Service Manager

Why we will love you

5 years leadership experience

2 years experience leading leaders

Retail sales experience preferred

Bachelor’s Degree preferred

What you’ll be doing day to day

Understands and recognizes coworker contribution through customer feedback surveys and team recognition

Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery

Supervises cash handling procedures to ensure money handling is securely managed

Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed

Handles escalated customer issues that cannot be resolved at a coworker level

Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

Together as a team
In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

Permanent, Salaried

Open availability required including nights, weekends and holidays to support the needs of the retail business.

Salary: $83,065 - $119,199 / year depending on experience.

Our benefits

Generous paid time off, holiday and sick time

WiselyPay – get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co‑worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk)

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

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