TRSS
Employer Industry: Legal and Business Information Services
Benefits
Salary up to $130,000
Flexibility with remote work options and supportive work-life balance policies
Comprehensive benefits package including paid leave, mental health days, and tuition reimbursement
Opportunities for career development and growth through continuous learning programs
Collaborative and inclusive company culture recognized for its commitment to diversity and belonging
Chance to contribute to meaningful social impact initiatives in the community
Responsibilities
Manage post-sale relationships for a portfolio of smaller accounts to ensure customer engagement and value realization
Drive product adoption and satisfaction through proactive customer engagement and regular check-ins
Monitor customer health and usage trends to identify potential risks and opportunities for improvement
Collaborate with internal teams to address customer issues and support renewal processes
Maintain CRM and Customer Success tools for visibility and accountability in customer interactions
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
1-3 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
Proficiency in CRM and Customer Success platforms
Strong organizational skills to manage a high-volume book of business effectively
Excellent communication skills to foster trust and build relationships with customers
Preferred Qualifications
Experience with data-informed strategies to guide customer engagement
Demonstrated ability to collaborate effectively with cross-functional teams
Passion for continuous learning and process improvement in customer success
#CustomerSuccess #CareerDevelopment #RemoteWork #InclusiveCulture #SocialImpact
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr
Benefits
Salary up to $130,000
Flexibility with remote work options and supportive work-life balance policies
Comprehensive benefits package including paid leave, mental health days, and tuition reimbursement
Opportunities for career development and growth through continuous learning programs
Collaborative and inclusive company culture recognized for its commitment to diversity and belonging
Chance to contribute to meaningful social impact initiatives in the community
Responsibilities
Manage post-sale relationships for a portfolio of smaller accounts to ensure customer engagement and value realization
Drive product adoption and satisfaction through proactive customer engagement and regular check-ins
Monitor customer health and usage trends to identify potential risks and opportunities for improvement
Collaborate with internal teams to address customer issues and support renewal processes
Maintain CRM and Customer Success tools for visibility and accountability in customer interactions
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
1-3 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
Proficiency in CRM and Customer Success platforms
Strong organizational skills to manage a high-volume book of business effectively
Excellent communication skills to foster trust and build relationships with customers
Preferred Qualifications
Experience with data-informed strategies to guide customer engagement
Demonstrated ability to collaborate effectively with cross-functional teams
Passion for continuous learning and process improvement in customer success
#CustomerSuccess #CareerDevelopment #RemoteWork #InclusiveCulture #SocialImpact
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr