Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO The Condition Monitoring Advisor is a Level 1 Analyst in the Condition Monitoring department and is responsible for analyzing condition monitoring data regarding fault codes and for making appropriate heavy equipment maintenance, component replacement, and application and repair recommendations. These recommendations help customers lower owning and operating costs, improve availability, and reduce warranty costs. The Advisor will utilize and analyze condition monitoring data from sources including S-O-S, inspections, electronic data, and equipment history. The Advisor will be skilled at numbers and data, with a strong ability to analyze information.
RESPONSIBILITIES
Monitor S-O-S and incoming inspections for issues
Provide equipment recommendations and service/ repair options to customers derived from condition monitoring data.
Provide emergency condition monitoring recommendations to the customer.
Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data and equipment management information (e.g., component replacement projections, life cycle position).
Use the Dealer’s business system to extract customer and equipment history.
Provide information for condition monitoring lead tracking and resolution.
Prepare written reports and recommendations as required by the dealership.
Communicate verbal recommendations as required by the dealership.
WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
College or technical degree preferred.
Knowledge of Cat Heavy Machinery preferred
Experience in a customer-facing dealership position in a similar role (e.g., PSSR, MRS, ISR) is desired.
Technical English language skills required. Ability to write routine reports and effective correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Able to understand the basic dynamics of equipment operation and design.
Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
WHAT’S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
The Basics
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discountsAnnual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of Dec 19, 2025 11:44 AM
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WHAT YOU WILL DO The Condition Monitoring Advisor is a Level 1 Analyst in the Condition Monitoring department and is responsible for analyzing condition monitoring data regarding fault codes and for making appropriate heavy equipment maintenance, component replacement, and application and repair recommendations. These recommendations help customers lower owning and operating costs, improve availability, and reduce warranty costs. The Advisor will utilize and analyze condition monitoring data from sources including S-O-S, inspections, electronic data, and equipment history. The Advisor will be skilled at numbers and data, with a strong ability to analyze information.
RESPONSIBILITIES
Monitor S-O-S and incoming inspections for issues
Provide equipment recommendations and service/ repair options to customers derived from condition monitoring data.
Provide emergency condition monitoring recommendations to the customer.
Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data and equipment management information (e.g., component replacement projections, life cycle position).
Use the Dealer’s business system to extract customer and equipment history.
Provide information for condition monitoring lead tracking and resolution.
Prepare written reports and recommendations as required by the dealership.
Communicate verbal recommendations as required by the dealership.
WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
College or technical degree preferred.
Knowledge of Cat Heavy Machinery preferred
Experience in a customer-facing dealership position in a similar role (e.g., PSSR, MRS, ISR) is desired.
Technical English language skills required. Ability to write routine reports and effective correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Able to understand the basic dynamics of equipment operation and design.
Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
WHAT’S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
The Basics
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discountsAnnual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of Dec 19, 2025 11:44 AM
#J-18808-Ljbffr