AutoNation
Service Advisor - Toyota Weston
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AutoNation
Location:
Davie, FL
Position Overview
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Responsibilities
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals and the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, according to how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and a safe driving record
Benefits and Perks
Competitive compensation and 401(k) matching
Health, dental, vision insurance, and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide
Participation in the DRVPNK mission, raising and donating millions of dollars to cancer research and treatment
AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. If you do not meet every requirement, we encourage you to apply.
Senior Level Entry level
Employment Type Full‑time
Job Function Other
Industry Retail Motor Vehicles
#J-18808-Ljbffr
–
AutoNation
Location:
Davie, FL
Position Overview
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Responsibilities
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals and the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, according to how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and a safe driving record
Benefits and Perks
Competitive compensation and 401(k) matching
Health, dental, vision insurance, and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide
Participation in the DRVPNK mission, raising and donating millions of dollars to cancer research and treatment
AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. If you do not meet every requirement, we encourage you to apply.
Senior Level Entry level
Employment Type Full‑time
Job Function Other
Industry Retail Motor Vehicles
#J-18808-Ljbffr