LPN-Client Relationship Specialist
HCR Home Care, Rochester, NY, United States
Base pay range
$21.00/hr - $28.00/hr
Role and Responsibilities Responsible for developing and maintaining client relations and intake of direct referrals made to HCR.
Essential Functions
Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
Monitor Intake Team email.
Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
Provide phone support to the department and triage of calls to Intake staff.
Provide excellent customer service to internal and external customers.
Participate in department and agency meetings.
Other duties as assigned.
Education Requirements
LPN licensure
Qualifications and Requirements
Minimum of 4 years' experience in a clinical setting.
Exceptional customer services and communication skills required. Must be highly proficient and efficient working with a computer and be detail oriented and able to work in a fast-paced environment.
The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.
Working Conditions The working conditions are classified as sedentary work:
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Physical Requirements
Stand
Sit
Hear
Walk
Talk
Stoop or kneel
Repetitive motion
EOE/AA Minority / Female / Disability / Veteran
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Role and Responsibilities Responsible for developing and maintaining client relations and intake of direct referrals made to HCR.
Essential Functions
Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
Monitor Intake Team email.
Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
Provide phone support to the department and triage of calls to Intake staff.
Provide excellent customer service to internal and external customers.
Participate in department and agency meetings.
Other duties as assigned.
Education Requirements
LPN licensure
Qualifications and Requirements
Minimum of 4 years' experience in a clinical setting.
Exceptional customer services and communication skills required. Must be highly proficient and efficient working with a computer and be detail oriented and able to work in a fast-paced environment.
The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.
Working Conditions The working conditions are classified as sedentary work:
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Physical Requirements
Stand
Sit
Hear
Walk
Talk
Stoop or kneel
Repetitive motion
EOE/AA Minority / Female / Disability / Veteran
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr