LPN Client Relationship Specialist (100% In Office)

Responsible for developing and maintaining client relations and intake of direct referrals made to HCR. Essential Functions Cultivated relationships to help our physicians and hospitals identify the best home care solutions for their patients. Demonstrated ability to work in fast-paced environment while maintaining attention to detail. Timely and accurate creation & processing of incoming referrals. Demonstrated effective communication with referral sources and other HCR departments. Arranges Durable Medical Equipment/Oxygen, etc. with outside vendors. Confirms insurance coverage on all referrals. Works in conjunction with Insurance Specialists to obtain required verifications/authorizations. Documents according to department, agency & regulatory guidelines. Actively participates in department and agency meetings with solutions-oriented contributions. Other duties as assigned. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education Requirements Completion of an approved program of practical nursing. Valid LPN license issued by NYS Dept of Education. Qualifications and Requirements Provider relations experience in a healthcare environment preferred. Exceptional customer service skills, with a good comfort level working in a fast paced office setting. Top knotch computer proficiency and efficiency (MS Office Suite, Electronic Medical Record system EMR) Possesses a keen eye for details, excellent time management abilities. Meets or exceeds established productivity expectations with the end goal of increasing productivity. The Client Relationship Specialist LPN is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as sedentary work: Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Physical Requirements The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist LPN. While performing the duties of the job the employee is regularly expected to: Stand Sit Hear Walk Talk Stoop or kneel Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

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