Davis-Standard
Job Summary
The Account Manager is responsible for managing customer relationships, promoting and selling company products, and ensuring customer satisfaction across an assigned region. This role includes both sales and product management responsibilities, including managing regional agents and representatives. The Account Manager will handle confidential and time-sensitive information while supporting efficient office and sales operations.
Statement of Expectations
Adhering to company policies and supporting management decisions and goals in a positive, professional manner
Representing Davis-Standard with integrity and professionalism
Demonstrating adaptability to changing business needs and deadlines
Maintaining a strong work ethic, including punctuality and attention to detail
Exhibiting a professional appearance and demeanor
Supporting the integration of the Quality Management System (QMS) into business processes to ensure customer satisfaction and continuous improvement
Willingness to travel 50%–75% of the time
Key Responsibilities
Identify prospective customers through business directories, referrals, and industry events such as trade shows and conferences
Contact new and existing customers to assess their needs and present tailored product and service solutions
Help customers select appropriate products based on needs, technical specifications, and applicable regulations
Emphasize product features and benefits using technical knowledge and understanding of customer applications
Respond to customer inquiries regarding pricing, availability, and product usage
Negotiate sales and service agreements, including pricing and contract terms
Prepare and process sales contracts and orders accurately and efficiently
Collaborate with internal teams to share market insights and sales strategies
Follow up with customers post-sale to ensure satisfaction and address any issues or additional needs
Contribute specialized knowledge in aftermarket or system sales
Perform both sales and product management functions as required
Handle other duties as assigned
Qualifications
Proven administrative or assistant experience
Strong knowledge of office management systems and procedures
Excellent time management, multitasking, and prioritization skills
High attention to detail and problem‑solving ability
Exceptional written and verbal communication skills
Strong organizational and planning capabilities
Proficiency in Microsoft Office; Salesforce experience strongly preferred
Education And Experience
5–10 years of experience in manufacturing or manufacturing sales
High school diploma or equivalent required; bachelor’s degree preferred
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Machinery Manufacturing
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Statement of Expectations
Adhering to company policies and supporting management decisions and goals in a positive, professional manner
Representing Davis-Standard with integrity and professionalism
Demonstrating adaptability to changing business needs and deadlines
Maintaining a strong work ethic, including punctuality and attention to detail
Exhibiting a professional appearance and demeanor
Supporting the integration of the Quality Management System (QMS) into business processes to ensure customer satisfaction and continuous improvement
Willingness to travel 50%–75% of the time
Key Responsibilities
Identify prospective customers through business directories, referrals, and industry events such as trade shows and conferences
Contact new and existing customers to assess their needs and present tailored product and service solutions
Help customers select appropriate products based on needs, technical specifications, and applicable regulations
Emphasize product features and benefits using technical knowledge and understanding of customer applications
Respond to customer inquiries regarding pricing, availability, and product usage
Negotiate sales and service agreements, including pricing and contract terms
Prepare and process sales contracts and orders accurately and efficiently
Collaborate with internal teams to share market insights and sales strategies
Follow up with customers post-sale to ensure satisfaction and address any issues or additional needs
Contribute specialized knowledge in aftermarket or system sales
Perform both sales and product management functions as required
Handle other duties as assigned
Qualifications
Proven administrative or assistant experience
Strong knowledge of office management systems and procedures
Excellent time management, multitasking, and prioritization skills
High attention to detail and problem‑solving ability
Exceptional written and verbal communication skills
Strong organizational and planning capabilities
Proficiency in Microsoft Office; Salesforce experience strongly preferred
Education And Experience
5–10 years of experience in manufacturing or manufacturing sales
High school diploma or equivalent required; bachelor’s degree preferred
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Machinery Manufacturing
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