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New Age Logistics

Strategic Account Manager

New Age Logistics, Lakeland, Florida, United States, 33809

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Strategic Account Manager

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Description Are you a relationship-driven logistics professional who also enjoys the hunt for new business? New Age Logistics is seeking a Strategic Account Manager (SAM) who can balance growing existing key accounts with actively prospecting and developing new strategic customers. This is a high-visibility role working closely with executive leadership, ideal for someone who thrives in a mix of strategy, relationship management, and outbound business development. As a Strategic Account Manager, you’ll own both account growth and new customer acquisition, acting as a trusted advisor internally and externally.

Essential Job Duties

Serve as the primary liaison for assigned strategic accounts

Develop, implement, and lead customized account strategies aligned to each customer’s business objectives

Grow account revenue, manage pipelines, and maintain or exceed assigned quotas

Create and execute strategic account plans to support long-term account health and expansion

Establish and grow relationships at all levels, including executive and C‑suite stakeholders

Proactively prospect new customers through outbound efforts such as email outreach, cold calling, networking, and relationship referrals

Identify and pursue new strategic customer opportunities aligned with New Age Logistics’ growth objectives

Build a strong pipeline of prospective accounts and convert them into long‑term partnerships

Collaborate directly with the President of New Age Logistics on account strategy and business development initiatives

Partner with internal teams (sales, operations, leadership) to deliver solutions that drive customer value

Collaborate with leadership on pricing trends, market dynamics, and unique customer challenges

Own the success of each engagement and ensure high levels of client satisfaction

Monitor KPIs, volume trends, and account performance metrics

Prepare monthly, quarterly, and annual reports, forecasts, and performance insights

Communicate changes in volume, performance, and opportunities clearly to stakeholders

Approximately 70–80% customer‑facing (existing clients and prospects)

20–30% internal strategy, planning, and project management

Required Qualifications

High school diploma or equivalent

2–5+ years of 3PL/brokerage logistics sales and operations experience

Experience managing clients

Strong customer sales ability and management of key accounts

1–3 years of project management experience

Experience using CRM software (e.g., Salesforce)

Strong computer skills and technically savvy

Strong proficiency with Microsoft Office with an emphasis in Excel

High degree of accountability and persistence

Strong sense of urgency

Ability to remain calm under pressure

Data analysis skills

Team player

Ability to efficiently pivot from one task to another throughout the day

Eager to learn and open to different methods of execution

Strong time‑management and prioritization skills

Effective negotiation skills

Excellent communication skills

Travel is required based on operational and customer needs

Preferred Qualifications

Bachelor's degree in business, supply chain, or related field

Bilingual, English/Spanish

PMP Certification

Six Sigma

Why The Evans Network of Companies (ENOC) is Different

People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.

Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.

A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.

Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well‑being. The environment is designed to inspire creativity and productivity while promoting a healthy work‑life balance, making it a place where you can thrive both professionally and personally.

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA)

Dental and Vision Insurance

Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance

Company Paid Short Term Disability Insurance

Company Paid Long Term Disability Insurance

Hospital Indemnity Insurance

Long-Term Care Insurance Program

Supplemental Term Life Insurance

Accident Insurance

Critical Illness Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401K with up to 4% Employer Safe Harbor Matching

Paid Vacation

8 Paid Holidays

1 Floating Holiday

Identity & Fraud Protection

Pet Insurance

Paid on a weekly basis

Employee referral bonus program ($500)

The opportunity to work with good humans

Schedule - In Person, On Site Monday – Friday, 8:00 am – 5:00 pm

Location Address 116 South Kentucky Ave, Lakeland, FL 33801

New Age Logistics, part of the Evans Network of Companies, is a Transportation 3PL (third‑party logistics) company that relentlessly pursues excellence and growth. We build and value a high‑engagement, high‑trust culture that allows our team to thrive.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Sales and Business Development

Industries Transportation/Trucking/Railroad

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