Waupaca Foundry
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Inside Sales Representative
role at
Waupaca Foundry
Waupaca Foundry, Inc.
is North America’s leading supplier of iron castings and has a history of innovation with a legacy of product quality. The company employs approximately 4,400 people nationwide. Waupaca Foundry is committed to relentless improvement, forward‑thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings daily. Our goal is to employ individuals who take pride in their work within a culture of continual innovation.
Inside Sales Representative Job Summary
We are seeking a detail‑oriented and self‑directed Inside Sales Representative to join our office‑based sales team. The primary role is to log and create quotes, follow up with customers on quotes, enter feedback into our CRM system, and communicate the status of key quotes to outside sales representatives. This position is essential to streamlining our sales process, ensuring accurate data management, and supporting our outside sales team in closing new business. The ideal candidate excels at phone and email communication, thrives in a fast‑paced environment, and is meticulous in managing details.
Principal Duties And Responsibilities
Quote logging & preparation: Logs quotes into the system and ensures they progress through all of the quote preparation gates and get submitted to the customer promptly.
Quote Follow‑Up: Proactively contacts customers via phone and email to follow up on submitted quotes, gather feedback, and address inquiries or concerns.
CRM Data Management: Accurately enters customer feedback, quote updates, and interaction details into the CRM system to maintain up‑to‑date records.
Communication with Outside Sales: Regularly updates outside sales representatives on the status of important quotes, highlighting urgent opportunities or issues.
Customer Relationship Support: Builds and maintains positive relationships with customers through professional and timely communication. Handles a seamless transition from inside sales to customer service once business is secured.
Process Improvement: Identifies opportunities to improve quote follow‑up processes and CRM data accuracy, collaborating with the sales team to implement solutions.
Administrative Support: Assists with preparing sales reports, tracking quote performance, and other tasks to support the sales department.
Customer portals, customer surveys, and all other duties as assigned.
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
Education/Experience Requirements
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, or a related field preferred.
0–3 years of experience in inside sales, customer service, or a related role (experience in manufacturing or industrial sectors preferred but not required).
Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.
Qualifications/Skills
Exceptional attention to detail to ensure accurate CRM data entry and quote tracking.
Self‑directed with the ability to prioritize tasks and work independently in a fast‑paced environment.
Strong communication skills, with comfort and confidence engaging customers via phone and email.
Proficiency in Microsoft Office (Excel, Word, Outlook); ability to learn CRM and sales tracking tools quickly.
Understanding of the iron casting or manufacturing industry is a plus but not mandatory (training provided).
Customer Focus: Ability to build rapport with customers and understand their needs.
Organization: Strong time management and organizational skills to handle multiple quotes and tasks simultaneously.
Team Collaboration: Works effectively with outside sales reps and other team members to achieve sales goals.
Problem‑Solving: Proactively addresses customer concerns and process inefficiencies.
If selected for consideration, candidates must successfully complete a selection process that includes interviews, reference check/verification, and a pre‑employment drug screen.
Benefits
Medical, dental, vision
Short and long term disability
Life insurance
401(k)
Employer funded retirement plan
Paid vacations/holidays
Wellness program
Fitness membership
Employee assistance program (EAP)
Employer supported career development, including tuition reimbursement
Equal Opportunity Employment Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Mining
#J-18808-Ljbffr
Inside Sales Representative
role at
Waupaca Foundry
Waupaca Foundry, Inc.
is North America’s leading supplier of iron castings and has a history of innovation with a legacy of product quality. The company employs approximately 4,400 people nationwide. Waupaca Foundry is committed to relentless improvement, forward‑thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings daily. Our goal is to employ individuals who take pride in their work within a culture of continual innovation.
Inside Sales Representative Job Summary
We are seeking a detail‑oriented and self‑directed Inside Sales Representative to join our office‑based sales team. The primary role is to log and create quotes, follow up with customers on quotes, enter feedback into our CRM system, and communicate the status of key quotes to outside sales representatives. This position is essential to streamlining our sales process, ensuring accurate data management, and supporting our outside sales team in closing new business. The ideal candidate excels at phone and email communication, thrives in a fast‑paced environment, and is meticulous in managing details.
Principal Duties And Responsibilities
Quote logging & preparation: Logs quotes into the system and ensures they progress through all of the quote preparation gates and get submitted to the customer promptly.
Quote Follow‑Up: Proactively contacts customers via phone and email to follow up on submitted quotes, gather feedback, and address inquiries or concerns.
CRM Data Management: Accurately enters customer feedback, quote updates, and interaction details into the CRM system to maintain up‑to‑date records.
Communication with Outside Sales: Regularly updates outside sales representatives on the status of important quotes, highlighting urgent opportunities or issues.
Customer Relationship Support: Builds and maintains positive relationships with customers through professional and timely communication. Handles a seamless transition from inside sales to customer service once business is secured.
Process Improvement: Identifies opportunities to improve quote follow‑up processes and CRM data accuracy, collaborating with the sales team to implement solutions.
Administrative Support: Assists with preparing sales reports, tracking quote performance, and other tasks to support the sales department.
Customer portals, customer surveys, and all other duties as assigned.
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
Education/Experience Requirements
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, or a related field preferred.
0–3 years of experience in inside sales, customer service, or a related role (experience in manufacturing or industrial sectors preferred but not required).
Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.
Qualifications/Skills
Exceptional attention to detail to ensure accurate CRM data entry and quote tracking.
Self‑directed with the ability to prioritize tasks and work independently in a fast‑paced environment.
Strong communication skills, with comfort and confidence engaging customers via phone and email.
Proficiency in Microsoft Office (Excel, Word, Outlook); ability to learn CRM and sales tracking tools quickly.
Understanding of the iron casting or manufacturing industry is a plus but not mandatory (training provided).
Customer Focus: Ability to build rapport with customers and understand their needs.
Organization: Strong time management and organizational skills to handle multiple quotes and tasks simultaneously.
Team Collaboration: Works effectively with outside sales reps and other team members to achieve sales goals.
Problem‑Solving: Proactively addresses customer concerns and process inefficiencies.
If selected for consideration, candidates must successfully complete a selection process that includes interviews, reference check/verification, and a pre‑employment drug screen.
Benefits
Medical, dental, vision
Short and long term disability
Life insurance
401(k)
Employer funded retirement plan
Paid vacations/holidays
Wellness program
Fitness membership
Employee assistance program (EAP)
Employer supported career development, including tuition reimbursement
Equal Opportunity Employment Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Mining
#J-18808-Ljbffr