Amcor
Join Amcor as a Customer Account Specialist and help drive customer satisfaction through accurate order entry, proactive communication, and collaboration with sales and plant teams.
Amcor is a global packaging company committed to responsible and innovative solutions, providing packaging to consumers worldwide with focus on safety, sustainability and customer success.
Position Overview This role works within a plant to support customer requirements from order entry to shipment, manage internal reporting and feedback from the customer, and serve as a liaison with outside Sales Representatives.
Essential Responsibilities And Duties
Serve as the primary contact for the assigned customer base and execute daily Customer Service processes with focus on customer satisfaction.
Execute the order entry process to ensure all orders are entered timely and accurately, reviewing orders and customer confirmations for accuracy.
Maintain proactive customer engagement with strong communication related to service levels, issue resolutions, aged inventory and accounts receivables.
Support new customer and new part/products set‑up and maintain accurate engineering masters.
Manage reporting and follow‑up with plant personnel regarding customer feedback and quality complaints.
Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained.
Follow‑up proactively with plant personnel and internal departments to ensure expectations are met.
Participate in the generation of the OTIF (on time/in full) report, developing and leading action items.
Assist finance with identification of customer ownership related to aged inventory and its disposition.
Act as a key resource for Sales Managers and Account Representatives.
Maintain customer files including profiles, SOPs, contacts, product specifications, current prices, correspondence, competitive information, complaint/return information, terms of agreements, and account plans.
Follow company protocols, policies and goals while acting on opportunities to optimize department efficiency.
Responsible for safety awareness, training and ergonomic practices in the office area.
Strengthen customer relationships through telephone contact, written correspondence and customer visits, demonstrating the highest level of diplomacy and professionalism.
Qualifications
Associate’s Degree in Business or related field.
Minimum 2 years experience in customer service or inside sales.
Knowledge of inventory planning, forecasting and MRP preferred.
Knowledge of SAP ERP System preferred.
Superior teamwork skills, interpersonal and communication skills required.
Excellent analytical and computer skills required.
Travel 10%.
Competencies
Customer Focus
Learning on the Fly
Interpersonal Savvy
Drive for Results
Benefits
Medical, dental and vision plans
Flexible time off (80 hours paid time per year for full‑time salaried employees)
Company‑paid holidays (9 days per year)
Wellbeing program & Employee Assistance Program
Health Savings Account & Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability and voluntary accident disability benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.
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Amcor is a global packaging company committed to responsible and innovative solutions, providing packaging to consumers worldwide with focus on safety, sustainability and customer success.
Position Overview This role works within a plant to support customer requirements from order entry to shipment, manage internal reporting and feedback from the customer, and serve as a liaison with outside Sales Representatives.
Essential Responsibilities And Duties
Serve as the primary contact for the assigned customer base and execute daily Customer Service processes with focus on customer satisfaction.
Execute the order entry process to ensure all orders are entered timely and accurately, reviewing orders and customer confirmations for accuracy.
Maintain proactive customer engagement with strong communication related to service levels, issue resolutions, aged inventory and accounts receivables.
Support new customer and new part/products set‑up and maintain accurate engineering masters.
Manage reporting and follow‑up with plant personnel regarding customer feedback and quality complaints.
Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained.
Follow‑up proactively with plant personnel and internal departments to ensure expectations are met.
Participate in the generation of the OTIF (on time/in full) report, developing and leading action items.
Assist finance with identification of customer ownership related to aged inventory and its disposition.
Act as a key resource for Sales Managers and Account Representatives.
Maintain customer files including profiles, SOPs, contacts, product specifications, current prices, correspondence, competitive information, complaint/return information, terms of agreements, and account plans.
Follow company protocols, policies and goals while acting on opportunities to optimize department efficiency.
Responsible for safety awareness, training and ergonomic practices in the office area.
Strengthen customer relationships through telephone contact, written correspondence and customer visits, demonstrating the highest level of diplomacy and professionalism.
Qualifications
Associate’s Degree in Business or related field.
Minimum 2 years experience in customer service or inside sales.
Knowledge of inventory planning, forecasting and MRP preferred.
Knowledge of SAP ERP System preferred.
Superior teamwork skills, interpersonal and communication skills required.
Excellent analytical and computer skills required.
Travel 10%.
Competencies
Customer Focus
Learning on the Fly
Interpersonal Savvy
Drive for Results
Benefits
Medical, dental and vision plans
Flexible time off (80 hours paid time per year for full‑time salaried employees)
Company‑paid holidays (9 days per year)
Wellbeing program & Employee Assistance Program
Health Savings Account & Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability and voluntary accident disability benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.
#J-18808-Ljbffr