Amcor Rigid Packaging
Customer Account Specialist
Amcor Rigid Packaging, Manchester, Michigan, United States, 48158
Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com. LinkedIn Glassdoor Facebook YouTube
Position Overview Works within a plant to support the customer requirements through timely order entry until their product is shipped. This position will manage the internal reporting and feedback from the customer. It will also work as a liaison with the outside Sales Representative.
Essential Responsibilities and Duties
Serve as the primary contact for the assigned customer base and execute the daily Customer Service processes with a keen focus on customer satisfaction
Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy
Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables
Support the process of new customer and new part/products set-up and maintaining accurate engineering masters
Manages the reporting and follow up with plant personnel regarding customer feedback and quality complaints
Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained
Follow-up proactively with plant personnel and internal departments including manufacturing, quality control, shipping, and procurement to ensure customer expectations are met
Participate in the generation of the OTIF (on time / in full) report, developing and leading action items
Assist finance with identification of customer ownership related to aged inventory and its disposition
Act as a key resource for the Sales Managers and Account Representatives
Maintain customer files to include: customer profiles, SOP's, names of contacts, telephone numbers, product specifications, current prices, written correspondence, competitive information, complaint/return information, terms of agreements, and copies of account plans
Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department
Responsible for Safety awareness, training and ergonomic practices in the Office area
Strengthen customer relationships through telephone contact, written correspondence, and customer visits. At all times, demonstrate the highest level of diplomacy and professionalism
Qualifications
Education: Associate's Degreein Business or a related field is required
2 years of experience in customer service or inside sales
Knowledge of inventory planning, forecasting, and MRP (Manufacturing Resource Planning) is preferred
Knowledge of SAP ERP System is preferred.
Superior teamwork skills, interpersonal and communication skills is required
Excellent analytical and computer skills is required
Travel 10%
Competencies Amcor Leadership Framework Competencies
Customer Focus
Learning on the Fly
Interpersonal Savvy
Drive for Results
3-5 Applicable ALF Competencies
Functional/Technical Skills
Priority Setting
Relationships
CSR Manager
External Customers
Plant Leadership
Sales Representatives
Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor's quality, service, and innovation
Our investors benefit from Amcor's consistent growth and superior returns
The environment is better off because of Amcor's leadership and products
Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
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At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com. LinkedIn Glassdoor Facebook YouTube
Position Overview Works within a plant to support the customer requirements through timely order entry until their product is shipped. This position will manage the internal reporting and feedback from the customer. It will also work as a liaison with the outside Sales Representative.
Essential Responsibilities and Duties
Serve as the primary contact for the assigned customer base and execute the daily Customer Service processes with a keen focus on customer satisfaction
Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy
Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables
Support the process of new customer and new part/products set-up and maintaining accurate engineering masters
Manages the reporting and follow up with plant personnel regarding customer feedback and quality complaints
Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained
Follow-up proactively with plant personnel and internal departments including manufacturing, quality control, shipping, and procurement to ensure customer expectations are met
Participate in the generation of the OTIF (on time / in full) report, developing and leading action items
Assist finance with identification of customer ownership related to aged inventory and its disposition
Act as a key resource for the Sales Managers and Account Representatives
Maintain customer files to include: customer profiles, SOP's, names of contacts, telephone numbers, product specifications, current prices, written correspondence, competitive information, complaint/return information, terms of agreements, and copies of account plans
Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department
Responsible for Safety awareness, training and ergonomic practices in the Office area
Strengthen customer relationships through telephone contact, written correspondence, and customer visits. At all times, demonstrate the highest level of diplomacy and professionalism
Qualifications
Education: Associate's Degreein Business or a related field is required
2 years of experience in customer service or inside sales
Knowledge of inventory planning, forecasting, and MRP (Manufacturing Resource Planning) is preferred
Knowledge of SAP ERP System is preferred.
Superior teamwork skills, interpersonal and communication skills is required
Excellent analytical and computer skills is required
Travel 10%
Competencies Amcor Leadership Framework Competencies
Customer Focus
Learning on the Fly
Interpersonal Savvy
Drive for Results
3-5 Applicable ALF Competencies
Functional/Technical Skills
Priority Setting
Relationships
CSR Manager
External Customers
Plant Leadership
Sales Representatives
Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor's quality, service, and innovation
Our investors benefit from Amcor's consistent growth and superior returns
The environment is better off because of Amcor's leadership and products
Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
#J-18808-Ljbffr