The Cary Company
Inside Sales Representative
The Cary Company, Charlotte, North Carolina, United States, 28245
Ready to help businesses succeed, collaborate with co-workers and be a part of a positive environment in a stable and growing company? The Cary Company, a premier provider of packaging and industrial supplies, is seeking an ambitious, energetic individual to support our dynamic Inside Sales Team. We are looking to fill multiple positions both full and part-time. This position is perfect for those who enjoy working with customers and growing a book of business, as well as those who thrive on managing multiple tasks, while maintaining a curious mindset. No Cold Calling needed (Warm Leads are provided).
In addition to a base compensation, Inside Sales Reps are also eligible after 90 days to participate in our commission program which is paid out once a year. We also have a monthly incentive for high performers in the department each month.
This is an on-site role reporting to our Addison, IL facility. Pay Range: $40k-$50k + Incentives, Benefits and Commissions. Growth path provided within department
Responsibilities
Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.
Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities.
Attain new customers by understanding customer needs, expectations, and business goals.
Recommend new products or services by keeping abreast of product offerings, industry trends, and market competition.
Maintain accurate and organized customer records in the CRM program.
Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
Remain organized when sending quotes, following up, and closing sales.
Be goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIs.
Deliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teams.
Qualifications
Bachelor’s or Associate’s degree is a plus.
Customer Service experience is a plus.
Excellent communication and interpersonal skills.
Strong negotiation and problem-solving abilities.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to multitask and prioritize tasks in a fast-paced environment.
Detail-oriented with strong follow-up and organizational skills and time management.
Knowledge of packaging materials and products is a plus.
Perks
Medical, Dental, Vision Insurance
Life and Supplemental Insurance
Short Term Incentive Plan
401K Provision
Profit Sharing
HRA
Cafeteria Plan
Seasonal company sponsored events
Work/Life Balance
Childcare Reimbursement Program
9/80 Scheduling Option (following 1 year of employment)
A little about the company
Been around since 1895.
Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Jurupa Valley, CA (2021), Livermore, CA (2021), Charlotte, NC (2023).
We distribute rigid packaging products and industrial filtration.
We have a beautiful newly renovated corporate office/warehouse in Addison.
We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
Privately owned.
Company Culture
Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion).
We have various committees employees can join (Culture Committee and Cary Cares).
Fun Fridays, Weekly Yoga, and other company events are some highlights (check out our Facebook page).
Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together.
Success Traits
Positive/optimistic
Open-minded, but still look for ways to make our systems better.
Curious/Inquisitive
Customer-Focused (ease of doing business for our customers)
Supportive of co-workers
The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.
#J-18808-Ljbffr
In addition to a base compensation, Inside Sales Reps are also eligible after 90 days to participate in our commission program which is paid out once a year. We also have a monthly incentive for high performers in the department each month.
This is an on-site role reporting to our Addison, IL facility. Pay Range: $40k-$50k + Incentives, Benefits and Commissions. Growth path provided within department
Responsibilities
Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.
Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities.
Attain new customers by understanding customer needs, expectations, and business goals.
Recommend new products or services by keeping abreast of product offerings, industry trends, and market competition.
Maintain accurate and organized customer records in the CRM program.
Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
Remain organized when sending quotes, following up, and closing sales.
Be goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIs.
Deliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teams.
Qualifications
Bachelor’s or Associate’s degree is a plus.
Customer Service experience is a plus.
Excellent communication and interpersonal skills.
Strong negotiation and problem-solving abilities.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to multitask and prioritize tasks in a fast-paced environment.
Detail-oriented with strong follow-up and organizational skills and time management.
Knowledge of packaging materials and products is a plus.
Perks
Medical, Dental, Vision Insurance
Life and Supplemental Insurance
Short Term Incentive Plan
401K Provision
Profit Sharing
HRA
Cafeteria Plan
Seasonal company sponsored events
Work/Life Balance
Childcare Reimbursement Program
9/80 Scheduling Option (following 1 year of employment)
A little about the company
Been around since 1895.
Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Jurupa Valley, CA (2021), Livermore, CA (2021), Charlotte, NC (2023).
We distribute rigid packaging products and industrial filtration.
We have a beautiful newly renovated corporate office/warehouse in Addison.
We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
Privately owned.
Company Culture
Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion).
We have various committees employees can join (Culture Committee and Cary Cares).
Fun Fridays, Weekly Yoga, and other company events are some highlights (check out our Facebook page).
Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together.
Success Traits
Positive/optimistic
Open-minded, but still look for ways to make our systems better.
Curious/Inquisitive
Customer-Focused (ease of doing business for our customers)
Supportive of co-workers
The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.
#J-18808-Ljbffr