DSV Air & Sea Inc.
Operational Key Account Manager – 104307
Location: USA – Atlanta, 3705 Wilson Rd
Division: Air & Sea
Time Type: Full Time
About the Role As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management
Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer's organization to identify and build relationships at all levels
Work across DSV's network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution
Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead any and all collaboration efforts across internal stakeholders involved with the client
Head up and respond to spot quote requests and identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Performance Review
Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own any follow‑up items
Strategic Focus
Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and action outlined satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
Analyze volume‑ and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
Strong communication and interpersonal skills
Excellent problem‑solving and decision‑making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Supervisory Responsibilities
May oversee the work of other account managers or support staff
Preferred Qualifications
Master's degree in business, logistics, supply chain management, or a related field
Experience with international logistics and customs regulations
Experience with sales and business development
Language skills
Fluent in English (written and spoken)
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Employment Type & Compensation DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time.
Except if employed in Montana, where termination requires just cause.
Expected base pay: $71,000 – $106,500 per annum. Actual base compensation will be determined based on various factors including job‑related knowledge, skills, experience, geographic location and other objective business considerations.
Benefits DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health‑spending accounts, short‑ and long‑term disability coverage, and wellness resources to support your overall well‑being. Our 401(k) plan offers company‑matching contributions up to 5% to help you build a secure financial future. To support a healthy work‑life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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Division: Air & Sea
Time Type: Full Time
About the Role As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management
Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer's organization to identify and build relationships at all levels
Work across DSV's network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution
Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead any and all collaboration efforts across internal stakeholders involved with the client
Head up and respond to spot quote requests and identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Performance Review
Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own any follow‑up items
Strategic Focus
Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and action outlined satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
Analyze volume‑ and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
Strong communication and interpersonal skills
Excellent problem‑solving and decision‑making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Supervisory Responsibilities
May oversee the work of other account managers or support staff
Preferred Qualifications
Master's degree in business, logistics, supply chain management, or a related field
Experience with international logistics and customs regulations
Experience with sales and business development
Language skills
Fluent in English (written and spoken)
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Employment Type & Compensation DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time.
Except if employed in Montana, where termination requires just cause.
Expected base pay: $71,000 – $106,500 per annum. Actual base compensation will be determined based on various factors including job‑related knowledge, skills, experience, geographic location and other objective business considerations.
Benefits DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health‑spending accounts, short‑ and long‑term disability coverage, and wellness resources to support your overall well‑being. Our 401(k) plan offers company‑matching contributions up to 5% to help you build a secure financial future. To support a healthy work‑life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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