DSV Air & Sea Inc.
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
DSV – Global transport and logistics DSV was founded in 1976 by ten independent hauliers in Denmark. Since then, it has become the world’s third‑largest provider of global transportation and logistics solutions. With offices in more than 80 countries, DSV delivers a full range of services including transportation, warehousing, packaging, customs clearance and supply‑chain integration.
Location:
USA – Itasca, N Arlington Heights Rd, Illinois
Division:
Air & Sea Job Title:
Operational Key Account Manager Time Type:
Full Time
Summary As a Key Account Manager in Operations, you will manage and grow key client accounts. You will act as the primary contact, oversee day‑to‑day operational activities, and collaborate with internal teams to deliver outstanding service and meet client needs.
Key Responsibilities
Act as the primary contact for key accounts as defined by branch and regional management.
Penetrate customer organizations to build relationships at all levels.
Work across DSV’s network and divisions to maintain and grow share of wallet.
Ensure rates are current and communicated to operations and submitted for automatic rating.
Provide clients with market insights to anticipate and navigate market challenges.
Create, maintain and update SOPs.
Lead client onboarding and implementation.
Oversee day‑to‑day operational activities and identify risks, pain points and service gaps.
Lead collaboration with internal stakeholders involved with the client.
Respond to spot quote requests and identify upselling opportunities.
Ensure data‑quality KPIs are met, including timeliness and billing days.
Achieve and maintain an acceptable accounts‑receivable rating.
Monitor, analyse and act on customer performance according to committed volumes.
Monitor, analyse and act on DSV performance according to KPIs in the Service Level Agreement.
Ensure client reporting requirements are met.
Conduct effective client business reviews on a scheduled cadence and own follow‑up items.
Facilitate/support contract and rate negotiations.
Identify new opportunities and structure deal teams to win the business.
Develop account plans outlining satisfaction, threats and development opportunities.
Create and deploy bespoke logistics solutions according to client needs, challenging the norm.
Determine necessity and feasibility of EDI and other tech solutions to support eBooking.
Analyse volume and workflows to optimise productivity and uncover cost savings for the client.
Manage rate optimisation and yield management.
Travel as necessary.
Educational background / Work experience
Preferred: Bachelor’s degree in business, logistics, supply‑chain management or a related field.
Preferred: 5+ years of key account management experience in the transportation and logistics industry.
Experience with supply‑chain management, transportation, warehousing and distribution.
Skills & Competencies
Strong communication and interpersonal skills.
Excellent problem‑solving and decision‑making skills.
Ability to work independently and as part of a team.
Strong organisational and time‑management skills.
Knowledge of industry trends and best practices.
Proficiency in Microsoft Office Suite and related software.
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff.
Preferred Qualifications
Master’s degree in business, logistics, supply‑chain management or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Language skills
Fluent in English (written and spoken).
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at‑will" employees. This means an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Each employee may also terminate employment at any time. *Except if employed in Montana, where termination requires just cause.
Equal Employment Opportunity DSV is an equal‑employment‑opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you would like to learn the status of your application, you will be contacted directly by the appropriate human‑resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Compensation & Benefits Expected base pay range: $71,000 – $106,500 annually. Compensation is determined by job‑related factors such as experience, skills, education, and geographic location. DSV offers a comprehensive benefits program including medical, prescription, dental, vision, and life insurance; flexible spending accounts (FSAs), health savings accounts (HSAs) for eligible plans; and short‑ and long‑term disability coverage. Other benefits include wellness resources, Employee Assistance Program (EAP), a 401(k) plan with company matching contributions up to 5%, paid time off programs, and paid company holidays. PTO and leave may vary by location and division in accordance with state or local laws.
Join DSV Working at DSV means playing in a different league. With close to 160,000 colleagues in more than 90 countries, we support the health and well‑being of our employees and drive innovation, digitalisation and global growth. If you want to make an impact, be trusted by customers and grow your career with a forward‑thinking company, this is the place to be.
Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr
DSV – Global transport and logistics DSV was founded in 1976 by ten independent hauliers in Denmark. Since then, it has become the world’s third‑largest provider of global transportation and logistics solutions. With offices in more than 80 countries, DSV delivers a full range of services including transportation, warehousing, packaging, customs clearance and supply‑chain integration.
Location:
USA – Itasca, N Arlington Heights Rd, Illinois
Division:
Air & Sea Job Title:
Operational Key Account Manager Time Type:
Full Time
Summary As a Key Account Manager in Operations, you will manage and grow key client accounts. You will act as the primary contact, oversee day‑to‑day operational activities, and collaborate with internal teams to deliver outstanding service and meet client needs.
Key Responsibilities
Act as the primary contact for key accounts as defined by branch and regional management.
Penetrate customer organizations to build relationships at all levels.
Work across DSV’s network and divisions to maintain and grow share of wallet.
Ensure rates are current and communicated to operations and submitted for automatic rating.
Provide clients with market insights to anticipate and navigate market challenges.
Create, maintain and update SOPs.
Lead client onboarding and implementation.
Oversee day‑to‑day operational activities and identify risks, pain points and service gaps.
Lead collaboration with internal stakeholders involved with the client.
Respond to spot quote requests and identify upselling opportunities.
Ensure data‑quality KPIs are met, including timeliness and billing days.
Achieve and maintain an acceptable accounts‑receivable rating.
Monitor, analyse and act on customer performance according to committed volumes.
Monitor, analyse and act on DSV performance according to KPIs in the Service Level Agreement.
Ensure client reporting requirements are met.
Conduct effective client business reviews on a scheduled cadence and own follow‑up items.
Facilitate/support contract and rate negotiations.
Identify new opportunities and structure deal teams to win the business.
Develop account plans outlining satisfaction, threats and development opportunities.
Create and deploy bespoke logistics solutions according to client needs, challenging the norm.
Determine necessity and feasibility of EDI and other tech solutions to support eBooking.
Analyse volume and workflows to optimise productivity and uncover cost savings for the client.
Manage rate optimisation and yield management.
Travel as necessary.
Educational background / Work experience
Preferred: Bachelor’s degree in business, logistics, supply‑chain management or a related field.
Preferred: 5+ years of key account management experience in the transportation and logistics industry.
Experience with supply‑chain management, transportation, warehousing and distribution.
Skills & Competencies
Strong communication and interpersonal skills.
Excellent problem‑solving and decision‑making skills.
Ability to work independently and as part of a team.
Strong organisational and time‑management skills.
Knowledge of industry trends and best practices.
Proficiency in Microsoft Office Suite and related software.
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff.
Preferred Qualifications
Master’s degree in business, logistics, supply‑chain management or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Language skills
Fluent in English (written and spoken).
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at‑will" employees. This means an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Each employee may also terminate employment at any time. *Except if employed in Montana, where termination requires just cause.
Equal Employment Opportunity DSV is an equal‑employment‑opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you would like to learn the status of your application, you will be contacted directly by the appropriate human‑resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Compensation & Benefits Expected base pay range: $71,000 – $106,500 annually. Compensation is determined by job‑related factors such as experience, skills, education, and geographic location. DSV offers a comprehensive benefits program including medical, prescription, dental, vision, and life insurance; flexible spending accounts (FSAs), health savings accounts (HSAs) for eligible plans; and short‑ and long‑term disability coverage. Other benefits include wellness resources, Employee Assistance Program (EAP), a 401(k) plan with company matching contributions up to 5%, paid time off programs, and paid company holidays. PTO and leave may vary by location and division in accordance with state or local laws.
Join DSV Working at DSV means playing in a different league. With close to 160,000 colleagues in more than 90 countries, we support the health and well‑being of our employees and drive innovation, digitalisation and global growth. If you want to make an impact, be trusted by customers and grow your career with a forward‑thinking company, this is the place to be.
Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr