DSV Air & Sea Inc.
Job Overview
DSV - Global transport and logistics is a world‑leading provider of transport and logistics solutions, operating in more than 80 countries. DSV currently has an opening for an Operational Key Account Manager to support its operations in the United States.
Location:
USA - Moon, Corporate Center Dr
Division:
Air & Sea
Job Posting Title:
Operational Key Account Manager
Time Type:
Full Time
Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management
Act as primary contact for key accounts as defined by branch and regional management.
Penetrate the customer's organization to identify and build relationships at all levels.
Work across DSV's network and divisions to maintain and grow share of wallet.
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes.
Provide clients with market insights to predict and maneuver market challenges.
Create, maintain and update SOPs.
Lead client onboarding and implementation.
Operational Execution
Oversee day‑to‑day operational activities, identify risks, pain points and service gaps.
Lead any and all collaboration efforts across internal stakeholders involved with the client.
Head up and respond to spot quote requests and identify upselling opportunities.
Ensure data quality KPIs are met including timeliness and billing days.
Achieve and maintain acceptable AR rating.
Performance Review
Monitor, analyze and action customer performance according to committed volumes.
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement.
Ensure client reporting requirements are met.
Conduct effective client business reviews on a scheduled cadence and own any follow up items.
Strategic Focus
Facilitate/support contract and rate negotiations.
Identify new opportunities and structure deal teams to execute the opportunity to a win.
Develop account plans and action outlined satisfaction, threats and development opportunities.
Create and deploy bespoke logistics solutions according to client needs; challenge the norm.
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking.
Analyze volume‑ and workflows to optimize productivity and uncover cost savings for client.
Manage rate optimization and yield management.
Travel as necessary.
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred.
5+ years of experience in key account management in the transportation and logistics industry is preferred.
Experience with supply chain management, transportation, warehousing, and distribution.
Skills & Competencies
Strong communication and interpersonal skills.
Excellent problem‑solving and decision‑making skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Knowledge of transportation and logistics industry trends and best practices.
Proficient in Microsoft Office Suite and other relevant software.
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff.
Preferred Qualifications
Master's degree in business, logistics, supply chain management, or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Language skills
Fluent in English (written and spoken).
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
For this position, the expected base pay is
$71,000 – $106,500
annual. Actual base compensation will be determined based on various factors including job‑related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short‑ and long‑term disability coverage, and wellness resources to support your overall well‑being. In addition, our 401(k) plan offers company‑matching contributions up to 5% to help you build a secure financial future. To support a healthy work‑life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
athr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Company Culture DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high‑quality services. DSV aspires to lead the way toward a more sustainable future for our industry and is committed to “trading on nature's terms.”
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organization, we will support you and your need to achieve your potential and forward your career.
Visit
dsv.com
and follow us on LinkedIn, Facebook and Twitter.
#J-18808-Ljbffr
Location:
USA - Moon, Corporate Center Dr
Division:
Air & Sea
Job Posting Title:
Operational Key Account Manager
Time Type:
Full Time
Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management
Act as primary contact for key accounts as defined by branch and regional management.
Penetrate the customer's organization to identify and build relationships at all levels.
Work across DSV's network and divisions to maintain and grow share of wallet.
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes.
Provide clients with market insights to predict and maneuver market challenges.
Create, maintain and update SOPs.
Lead client onboarding and implementation.
Operational Execution
Oversee day‑to‑day operational activities, identify risks, pain points and service gaps.
Lead any and all collaboration efforts across internal stakeholders involved with the client.
Head up and respond to spot quote requests and identify upselling opportunities.
Ensure data quality KPIs are met including timeliness and billing days.
Achieve and maintain acceptable AR rating.
Performance Review
Monitor, analyze and action customer performance according to committed volumes.
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement.
Ensure client reporting requirements are met.
Conduct effective client business reviews on a scheduled cadence and own any follow up items.
Strategic Focus
Facilitate/support contract and rate negotiations.
Identify new opportunities and structure deal teams to execute the opportunity to a win.
Develop account plans and action outlined satisfaction, threats and development opportunities.
Create and deploy bespoke logistics solutions according to client needs; challenge the norm.
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking.
Analyze volume‑ and workflows to optimize productivity and uncover cost savings for client.
Manage rate optimization and yield management.
Travel as necessary.
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred.
5+ years of experience in key account management in the transportation and logistics industry is preferred.
Experience with supply chain management, transportation, warehousing, and distribution.
Skills & Competencies
Strong communication and interpersonal skills.
Excellent problem‑solving and decision‑making skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Knowledge of transportation and logistics industry trends and best practices.
Proficient in Microsoft Office Suite and other relevant software.
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff.
Preferred Qualifications
Master's degree in business, logistics, supply chain management, or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Language skills
Fluent in English (written and spoken).
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
For this position, the expected base pay is
$71,000 – $106,500
annual. Actual base compensation will be determined based on various factors including job‑related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short‑ and long‑term disability coverage, and wellness resources to support your overall well‑being. In addition, our 401(k) plan offers company‑matching contributions up to 5% to help you build a secure financial future. To support a healthy work‑life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
athr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Company Culture DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high‑quality services. DSV aspires to lead the way toward a more sustainable future for our industry and is committed to “trading on nature's terms.”
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organization, we will support you and your need to achieve your potential and forward your career.
Visit
dsv.com
and follow us on LinkedIn, Facebook and Twitter.
#J-18808-Ljbffr