DSV - Global Transport and Logistics
Operational Account Manager, Freight Operations, Road US
DSV - Global Transport and Logistics, Houston, Texas, United States, 77246
Summary
The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account. Duties & Responsibilities
Develop the overall customer relationship via all methods of communication, phone, email, and in person. Negotiate with transportation carriers and providers to obtain rates and determine services available. Research and determine growth opportunities within the branch’s house accounts. Investigate actions and establish new customer leads and opportunities. Examine customer requests to provide best service options and pricing available. Proactively handle customer shipment requests. Utilize our TMS system and provide data input to facilitate material movement, planning, and scheduling. Provide direction and set pricing guidelines for the Carrier Sales team. Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager. Ensure customer expectations are met or exceeded through close communication with the Carrier Sales team. Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers. Prepare spend reports as needed and hold regular check-ins via QBR or MBR with the customer. Complete other duties and project work as assigned by manager. Qualifications / Experience
High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics or Supply Chain Management preferred. 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred. Skills
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint. Solid analytical experience in Excel required. Experience with transportation management systems. Driven, enthusiastic, and highly motivated. High attention to detail and ability to multitask. Strong organizational skills. Ability to thrive under deadlines and work in a team environment, while also delivering independent results. Excellent interpersonal communication and problem‑solving skills, verbal, written and in person. Strong prioritization skills and works with a sense of urgency. Proficiency in using a Windows‑based computer. Strong ability to persuade, negotiate, and influence others. Ability to work flexible hours. Strong mathematical skills for pricing, negotiating and project development. Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation
The expected base pay range is $58,000 - $78,500 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. Benefits
DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account. Duties & Responsibilities
Develop the overall customer relationship via all methods of communication, phone, email, and in person. Negotiate with transportation carriers and providers to obtain rates and determine services available. Research and determine growth opportunities within the branch’s house accounts. Investigate actions and establish new customer leads and opportunities. Examine customer requests to provide best service options and pricing available. Proactively handle customer shipment requests. Utilize our TMS system and provide data input to facilitate material movement, planning, and scheduling. Provide direction and set pricing guidelines for the Carrier Sales team. Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager. Ensure customer expectations are met or exceeded through close communication with the Carrier Sales team. Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers. Prepare spend reports as needed and hold regular check-ins via QBR or MBR with the customer. Complete other duties and project work as assigned by manager. Qualifications / Experience
High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics or Supply Chain Management preferred. 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred. Skills
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint. Solid analytical experience in Excel required. Experience with transportation management systems. Driven, enthusiastic, and highly motivated. High attention to detail and ability to multitask. Strong organizational skills. Ability to thrive under deadlines and work in a team environment, while also delivering independent results. Excellent interpersonal communication and problem‑solving skills, verbal, written and in person. Strong prioritization skills and works with a sense of urgency. Proficiency in using a Windows‑based computer. Strong ability to persuade, negotiate, and influence others. Ability to work flexible hours. Strong mathematical skills for pricing, negotiating and project development. Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation
The expected base pay range is $58,000 - $78,500 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. Benefits
DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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