Radisson Hotels
Overview
Radisson Corning - Corning, NY 14830 Overview Salary Range:
$22.00 - $24.00 Hourly
Position Type:
Full Time
Job Shift:
Day
Education Level:
High School
Travel Percentage:
Negligible
Category:
Hospitality - Hotel
Description
Core Values
Be incredibly friendly & positive
Serve & respect others
Be smart about our business
Enthusiastically reimagine
Summary The Sales Coordinator is primarily responsible for proactively supporting and representing the sales department and sales managers as needed in a flexible, professional, and courteous manner. S/He will assist with clients, guests, and co-workers to ensure client expectations are met. The Sales Coordinator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture.
Essential Job Functions
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times.
Assist the sales teams’ day-to-day activities.
Serve as sales and service support for Sales Managers by answering calls and qualifying all requests and inquiries.
Manage the detailing of banquet food, beverage and setup needs that include menu planning, agenda setting, coordinating hotel meeting services, ordering audio visual equipment, determining hospitality amenities and special VIP requests.
Create BEO’s and other related booking documentation as required.
Distribute BEO’s to all departments based on Departmental SOP’s
Manage all BEO changes departmentally.
Manage arrangements for VIP clients.
Responsible for guaranteed cut-off dates, advanced deposit billing and other logistical requirements.
Ensure accurate set-up of group billing and special requests
Communicate and work with Food & Beverage, Front Desk and Housekeeping teams as appropriate to ensure client satisfaction.
Assist sales managers to create group resumes and communicate client needs to all departments of the hotel.
Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs.
Assist with long-range sales and marketing strategies to optimize revenue and profitability.
Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients.
Maintain client records and update information daily in accordance with established departmental policies and procedures
Promote teamwork and quality service through daily communication and coordination with other departments.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Perform any projects assigned by Sales Manager, Director of Sales, Executive Committee member or Corporate Staff.
Team member is held accountable for all duties of this job and other duties as assigned.
Qualifications Experience & Education
High school diploma or equivalent required
Previous hospitality sales or service experience preferred
Overall knowledge of hotel sales and marketing management
Competency in computer and cloud based software
Basic math skills
Ability to work well independently and collaboratively
Willingness and ability to promote a positive team member culture utilizing Core Values
Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information
Fluency in other languages beneficial
Job Requirements
Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Must have exceptional communication skills
Must be able to accurately follow instructions, both verbally and written
Must have basic computer skills including Microsoft Office
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Must be detail-oriented and work well under pressure
Must be able to work in a fast-paced environment
Organizational skills, including time management, prioritizing, detail-oriented
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Possess strong motivational, organizational and verbal communication skills
Ability to travel to attend workshops, tradeshows, conventions, etc.
May require a Driver’s License
This is an on-site position
Working Conditions
Must be able to sit for long periods of time
Must be able to frequently stand up or move within and outside the facility
Must be able to carry or lift items weighting up to 50 pounds
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
Must be able to frequently handle office supplies and equipment to maintain the facility
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$22.00 - $24.00 Hourly
Position Type:
Full Time
Job Shift:
Day
Education Level:
High School
Travel Percentage:
Negligible
Category:
Hospitality - Hotel
Description
Core Values
Be incredibly friendly & positive
Serve & respect others
Be smart about our business
Enthusiastically reimagine
Summary The Sales Coordinator is primarily responsible for proactively supporting and representing the sales department and sales managers as needed in a flexible, professional, and courteous manner. S/He will assist with clients, guests, and co-workers to ensure client expectations are met. The Sales Coordinator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture.
Essential Job Functions
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times.
Assist the sales teams’ day-to-day activities.
Serve as sales and service support for Sales Managers by answering calls and qualifying all requests and inquiries.
Manage the detailing of banquet food, beverage and setup needs that include menu planning, agenda setting, coordinating hotel meeting services, ordering audio visual equipment, determining hospitality amenities and special VIP requests.
Create BEO’s and other related booking documentation as required.
Distribute BEO’s to all departments based on Departmental SOP’s
Manage all BEO changes departmentally.
Manage arrangements for VIP clients.
Responsible for guaranteed cut-off dates, advanced deposit billing and other logistical requirements.
Ensure accurate set-up of group billing and special requests
Communicate and work with Food & Beverage, Front Desk and Housekeeping teams as appropriate to ensure client satisfaction.
Assist sales managers to create group resumes and communicate client needs to all departments of the hotel.
Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs.
Assist with long-range sales and marketing strategies to optimize revenue and profitability.
Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients.
Maintain client records and update information daily in accordance with established departmental policies and procedures
Promote teamwork and quality service through daily communication and coordination with other departments.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Perform any projects assigned by Sales Manager, Director of Sales, Executive Committee member or Corporate Staff.
Team member is held accountable for all duties of this job and other duties as assigned.
Qualifications Experience & Education
High school diploma or equivalent required
Previous hospitality sales or service experience preferred
Overall knowledge of hotel sales and marketing management
Competency in computer and cloud based software
Basic math skills
Ability to work well independently and collaboratively
Willingness and ability to promote a positive team member culture utilizing Core Values
Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information
Fluency in other languages beneficial
Job Requirements
Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Must have exceptional communication skills
Must be able to accurately follow instructions, both verbally and written
Must have basic computer skills including Microsoft Office
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Must be detail-oriented and work well under pressure
Must be able to work in a fast-paced environment
Organizational skills, including time management, prioritizing, detail-oriented
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Possess strong motivational, organizational and verbal communication skills
Ability to travel to attend workshops, tradeshows, conventions, etc.
May require a Driver’s License
This is an on-site position
Working Conditions
Must be able to sit for long periods of time
Must be able to frequently stand up or move within and outside the facility
Must be able to carry or lift items weighting up to 50 pounds
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
Must be able to frequently handle office supplies and equipment to maintain the facility
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