Pretoy
Sales BDC Manager
Precision Toyota of Tucson | Tucson, AZ About Us:
At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954. Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity, intelligence, and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world. Our company handbook opens with a clear manifesto: "One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time." We're seeking like-minded individuals who are eager to contribute to this vision, using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice. The Role:
As our Sales BDC Manager, you will lead a team of BDC Coordinators, driving appointment generation and customer engagement that fuels our sales pipeline. Reporting to our Sales Managers, you will oversee phone and internet lead response, coach your team to excellence, and implement data-driven strategies to increase appointment volume and show rates. This role bridges marketing, sales, and customer service—ensuring every customer interaction reflects our commitment to hospitality and integrity. Key Responsibilities:
Lead and develop
a team of Sales BDC Coordinators, setting clear performance expectations and fostering a positive, goal-oriented environment
Participate in lead handling, issue resolution, and scheduling appointments by answering and handling guest communications via email, chat, phone, etc.
Drive appointment growth
by optimizing lead handling processes, response times, and follow-up strategies
Monitor and analyze
key metrics, including appointment set rates, show rates, and lead conversion to continuously improve performance
Implement and refine
BDC processes, scripts, and workflows to enhance customer experience and team efficiency
Utilize CRM systems
to track performance, identify trends, and generate actionable reports for Sales Management
Collaborate with Sales Managers
to ensure seamless customer handoffs and alignment on departmental goals
Train and coach
team members on Toyota products, effective communication techniques, and best practices for customer engagement
Handle escalated customer inquiries
with professionalism and a solutions-oriented approach
Participate in hiring
and onboarding of new BDC team members
Qualifications:
Required:
Previous experience in an automotive BDC environment
Supervisory or management experience preferred
Proven ability to lead, motivate, and develop a team
Strong analytical skills with the ability to interpret data and drive decision-making
Excellent verbal and written communication skills
Proficiency with CRM systems
Commitment to ethical business practices and exceptional customer service
Bilingual in Spanish preferred, but not required
High school diploma or equivalent required; college degree preferred
Clean driving record and valid driver's license
We Offer:
A competitive salary with performance-based incentives
Progressive, forward-thinking company culture
Vanguard 401(k) with company match
Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
Dental insurance
Vision insurance
Ample paid time off
Charitable giving match and charitable paid time off
Equal maternity/paternity leave for tenured team members
Team Member-only "quiet lounge" for peaceful work breaks and yoga/stretching
Short-term and long-term disability insurance
Life insurance
And more
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Precision Toyota of Tucson | Tucson, AZ About Us:
At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954. Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity, intelligence, and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world. Our company handbook opens with a clear manifesto: "One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time." We're seeking like-minded individuals who are eager to contribute to this vision, using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice. The Role:
As our Sales BDC Manager, you will lead a team of BDC Coordinators, driving appointment generation and customer engagement that fuels our sales pipeline. Reporting to our Sales Managers, you will oversee phone and internet lead response, coach your team to excellence, and implement data-driven strategies to increase appointment volume and show rates. This role bridges marketing, sales, and customer service—ensuring every customer interaction reflects our commitment to hospitality and integrity. Key Responsibilities:
Lead and develop
a team of Sales BDC Coordinators, setting clear performance expectations and fostering a positive, goal-oriented environment
Participate in lead handling, issue resolution, and scheduling appointments by answering and handling guest communications via email, chat, phone, etc.
Drive appointment growth
by optimizing lead handling processes, response times, and follow-up strategies
Monitor and analyze
key metrics, including appointment set rates, show rates, and lead conversion to continuously improve performance
Implement and refine
BDC processes, scripts, and workflows to enhance customer experience and team efficiency
Utilize CRM systems
to track performance, identify trends, and generate actionable reports for Sales Management
Collaborate with Sales Managers
to ensure seamless customer handoffs and alignment on departmental goals
Train and coach
team members on Toyota products, effective communication techniques, and best practices for customer engagement
Handle escalated customer inquiries
with professionalism and a solutions-oriented approach
Participate in hiring
and onboarding of new BDC team members
Qualifications:
Required:
Previous experience in an automotive BDC environment
Supervisory or management experience preferred
Proven ability to lead, motivate, and develop a team
Strong analytical skills with the ability to interpret data and drive decision-making
Excellent verbal and written communication skills
Proficiency with CRM systems
Commitment to ethical business practices and exceptional customer service
Bilingual in Spanish preferred, but not required
High school diploma or equivalent required; college degree preferred
Clean driving record and valid driver's license
We Offer:
A competitive salary with performance-based incentives
Progressive, forward-thinking company culture
Vanguard 401(k) with company match
Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
Dental insurance
Vision insurance
Ample paid time off
Charitable giving match and charitable paid time off
Equal maternity/paternity leave for tenured team members
Team Member-only "quiet lounge" for peaceful work breaks and yoga/stretching
Short-term and long-term disability insurance
Life insurance
And more
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr