Head of CX & Engagement – Multi-Channel DTC

A dynamic talent agency is seeking a Senior Manager for Customer Experience & Engagement in New York. This role focuses on owning the customer journey for a fast-growing DTC brand, managing a high-performing team, and ensuring streamlined support across multiple channels. Candidates should have substantial experience in customer experience management and a proven ability to scale operations effectively. This is a full-time position that offers a competitive salary package in a hybrid work environment. #J-18808-Ljbffr