Proper Sky
At Proper Sky, your work will make an impact from day one. As a small and agile team, we offer meaningful responsibility early on and continuous opportunities to grow, no matter your role. Every day brings fresh challenges and the chance to build new skills in a collaborative, fast-paced environment.
You’ll work closely with leadership and key stakeholders, gaining visibility and influence across the organization. Our team is made up of dedicated, mission-driven professionals who care deeply about delivering exceptional results for our clients and supporting one another.
We’re committed to your development and success. We provide leadership and professional growth opportunities through industry-leading programs like IT Nation, along with other third-party training and support. At Proper Sky, you’ll learn our systems, improve them, and bring value every day.
Role Summary As a Client Account Manager at Proper Sky, you will own a portfolio of client relationships and be fully accountable for the client experience, retention, and growth of your accounts. You are not a pass-through—you are a strategic partner to your clients and a leader internally. This role is ideal for an experienced professional who thrives on building long-term relationships, driving results, and operating with autonomy and accountability.
You will serve as your clients’ trusted advisor, ensuring their IT environment supports business outcomes, risks are actively managed, and opportunities for improvement are clearly identified and communicated. Your success will be measured by client satisfaction, retention, revenue growth, and operational excellence.
Key Responsibilities Client Relationship & Experience Ownership
Own the end-to-end relationship for assigned accounts
Build strong, trusted relationships with business owners and executive stakeholders
Lead regular client check-ins focused on performance, risk, and future needs
Ensure a consistently high-quality client experience with fast, clear communication
Act as the voice of the client internally, driving accountability and resolution
Partner closely with Service, Engineering, Strategy & Alignment, and Project teams to ensure:
Issues are resolved quickly
Projects stay aligned with client priorities
Expectations are consistently met or exceeded
Lead all client escalations with confidence, ownership, and professionalism
Oversee smooth onboarding for new clients and new services
Proactively identify opportunities for:
Security enhancements
Infrastructure improvements
Service expansions
Develop and present clear, business‑aligned proposals
Serve as a strategic advisor, not just a service coordinator
Own contract lifecycle management and renewals
Lead renewal discussions with a performance‑first mindset
Monitor service trends, utilization, and client satisfaction metrics
Reporting & Business Insight
Review and present service performance metrics
Use client feedback and trend analysis to drive continuous improvement
Administrative & Procurement Duties
Promptly triage and organize incoming packages/shipments
Receive all packages incoming from distribution centers and stage appropriately
Occasionally, place orders as directed by Director of Finance
Execute all Finance Department processes as directed and written
Effectively communicate product intake status with the Finance Department
Required Experience & Skills
4+ years in Account Management, Client Services, or MSP environment
Strong working knowledge of:
Managed IT Services
Cybersecurity fundamentals
Networking & infrastructure
Exceptional written and verbal communication
Proven ability to manage multiple accounts with high expectations
Strong executive presence and business acumen
Highly organized, detail‑oriented, and self‑directed
Preferred Qualifications
Prior MSP experience strongly preferred
Experience with Azure, AWS, and network infrastructure
ITIL, Microsoft, Cisco, or security certifications are a plus
Competitive, experience‑based salary
Medical, dental, and vision insurance
Paid time off and holidays
Flexible work structure within a collaborative, high‑performing team
#J-18808-Ljbffr
You’ll work closely with leadership and key stakeholders, gaining visibility and influence across the organization. Our team is made up of dedicated, mission-driven professionals who care deeply about delivering exceptional results for our clients and supporting one another.
We’re committed to your development and success. We provide leadership and professional growth opportunities through industry-leading programs like IT Nation, along with other third-party training and support. At Proper Sky, you’ll learn our systems, improve them, and bring value every day.
Role Summary As a Client Account Manager at Proper Sky, you will own a portfolio of client relationships and be fully accountable for the client experience, retention, and growth of your accounts. You are not a pass-through—you are a strategic partner to your clients and a leader internally. This role is ideal for an experienced professional who thrives on building long-term relationships, driving results, and operating with autonomy and accountability.
You will serve as your clients’ trusted advisor, ensuring their IT environment supports business outcomes, risks are actively managed, and opportunities for improvement are clearly identified and communicated. Your success will be measured by client satisfaction, retention, revenue growth, and operational excellence.
Key Responsibilities Client Relationship & Experience Ownership
Own the end-to-end relationship for assigned accounts
Build strong, trusted relationships with business owners and executive stakeholders
Lead regular client check-ins focused on performance, risk, and future needs
Ensure a consistently high-quality client experience with fast, clear communication
Act as the voice of the client internally, driving accountability and resolution
Partner closely with Service, Engineering, Strategy & Alignment, and Project teams to ensure:
Issues are resolved quickly
Projects stay aligned with client priorities
Expectations are consistently met or exceeded
Lead all client escalations with confidence, ownership, and professionalism
Oversee smooth onboarding for new clients and new services
Proactively identify opportunities for:
Security enhancements
Infrastructure improvements
Service expansions
Develop and present clear, business‑aligned proposals
Serve as a strategic advisor, not just a service coordinator
Own contract lifecycle management and renewals
Lead renewal discussions with a performance‑first mindset
Monitor service trends, utilization, and client satisfaction metrics
Reporting & Business Insight
Review and present service performance metrics
Use client feedback and trend analysis to drive continuous improvement
Administrative & Procurement Duties
Promptly triage and organize incoming packages/shipments
Receive all packages incoming from distribution centers and stage appropriately
Occasionally, place orders as directed by Director of Finance
Execute all Finance Department processes as directed and written
Effectively communicate product intake status with the Finance Department
Required Experience & Skills
4+ years in Account Management, Client Services, or MSP environment
Strong working knowledge of:
Managed IT Services
Cybersecurity fundamentals
Networking & infrastructure
Exceptional written and verbal communication
Proven ability to manage multiple accounts with high expectations
Strong executive presence and business acumen
Highly organized, detail‑oriented, and self‑directed
Preferred Qualifications
Prior MSP experience strongly preferred
Experience with Azure, AWS, and network infrastructure
ITIL, Microsoft, Cisco, or security certifications are a plus
Competitive, experience‑based salary
Medical, dental, and vision insurance
Paid time off and holidays
Flexible work structure within a collaborative, high‑performing team
#J-18808-Ljbffr