GTT
About GTT
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software‑defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD‑WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer‑first service experience underpinned by our commitment to operational excellence.
Role Summary The Junior Account Manager (JAM) enables all aspects of an efficient sales motion within a sales team by developing strong relationships with the team leader (Director) and individual Account Directors to ensure necessary and repeatable sales activities are completed in accurate and timely fashion. Routinely interacting with a wide range of GTT ecosystem members and directly with clients, the role is intended to provide essential support to the sales team while providing an entry level path for aspiring sales professionals. The JAM is an excellent communicator, highly organized, and eager to grow into a full‑cycle Account Director role.
Duties and Responsibilities
Account Management: Serve as the primary point of contact for a designated portfolio of low‑billing accounts to ensure satisfaction and identify upsell opportunities.
Manage the end‑to‑end quoting process for new logo and existing base accounts, handling criteria such as 25+ sites, budgetary to firm pricing, pricing refinement, design refinement, and SD‑WAN implementation.
Order Processing: Assist in the seamless transition of approved quotes into formal sales orders.
Proactive Check‑ins: Perform regular, scheduled check‑ins with managed accounts to maintain consistent engagement.
Accelerate sales revenue by completing repeatable tasks such as quoting, proposal development, forecast support, and administrative activity.
Facilitate customer order requests for moves, adds, changes, and disconnects, initiating orders and ensuring timely, accurate completion to the customer’s satisfaction.
Data entry and reporting utilizing multiple internal systems and processes.
Participate in internal sales meetings including forecasting, churn and install support.
Participate in external client meetings in support of sales activity.
Provide quality support to all stages of the sales cycle as needed to accelerate sales results.
Develop a comprehensive knowledge of GTT products, solutions, and technologies in the managed services provider space.
Operate independently as an effective customer‑facing member of the GTT sales team.
Perform other duties as assigned.
Desirable Experience and Qualifications
Experience working as part of a technology sales team.
Grasp of managed services to include Connectivity, SD‑WAN, Security, and SASE.
Previous experience working in a 100% remote home environment within a complex team environment.
Excellent interpersonal, verbal and written communication skills with sound presentation techniques and aptitude.
Hours, Travel, Shift
Standard business hours, Monday–Friday.
Core Competencies
Industry awareness: Knowledge of the industry trends, regulations, and major issues.
Networking awareness: Ability to generate productive relationships with internal and external partners.
Cross‑functional Collaboration: Promote a culture of continuous improvement and collaboration across functions.
Effective Communications: Transmit, receive, and interpret ideas accurately.
Negotiating: Apply successful negotiation concepts and techniques across the organization and with external vendors and clients.
Problem Solving: Recognize, anticipate, and resolve operational or process problems.
Relationship Management: Establish and maintain healthy working relationships with clients, vendors, and peers.
Perseverance and Follow‑Through: Continue customer engagement through repeated contacts despite uncertainty.
Value Selling: Provide overall product/service value and differentiate support offerings to meet clearly understood customer needs.
Universal Competencies
Continuous Improvement: Drive cultural changes from best effort to results‑oriented.
Customer First (Customer Facing): Build an environment supporting customer value creation at every level.
Operational Excellence: Focus on system‑driven processes for consistency and scalability.
EEO Statement GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
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Role Summary The Junior Account Manager (JAM) enables all aspects of an efficient sales motion within a sales team by developing strong relationships with the team leader (Director) and individual Account Directors to ensure necessary and repeatable sales activities are completed in accurate and timely fashion. Routinely interacting with a wide range of GTT ecosystem members and directly with clients, the role is intended to provide essential support to the sales team while providing an entry level path for aspiring sales professionals. The JAM is an excellent communicator, highly organized, and eager to grow into a full‑cycle Account Director role.
Duties and Responsibilities
Account Management: Serve as the primary point of contact for a designated portfolio of low‑billing accounts to ensure satisfaction and identify upsell opportunities.
Manage the end‑to‑end quoting process for new logo and existing base accounts, handling criteria such as 25+ sites, budgetary to firm pricing, pricing refinement, design refinement, and SD‑WAN implementation.
Order Processing: Assist in the seamless transition of approved quotes into formal sales orders.
Proactive Check‑ins: Perform regular, scheduled check‑ins with managed accounts to maintain consistent engagement.
Accelerate sales revenue by completing repeatable tasks such as quoting, proposal development, forecast support, and administrative activity.
Facilitate customer order requests for moves, adds, changes, and disconnects, initiating orders and ensuring timely, accurate completion to the customer’s satisfaction.
Data entry and reporting utilizing multiple internal systems and processes.
Participate in internal sales meetings including forecasting, churn and install support.
Participate in external client meetings in support of sales activity.
Provide quality support to all stages of the sales cycle as needed to accelerate sales results.
Develop a comprehensive knowledge of GTT products, solutions, and technologies in the managed services provider space.
Operate independently as an effective customer‑facing member of the GTT sales team.
Perform other duties as assigned.
Desirable Experience and Qualifications
Experience working as part of a technology sales team.
Grasp of managed services to include Connectivity, SD‑WAN, Security, and SASE.
Previous experience working in a 100% remote home environment within a complex team environment.
Excellent interpersonal, verbal and written communication skills with sound presentation techniques and aptitude.
Hours, Travel, Shift
Standard business hours, Monday–Friday.
Core Competencies
Industry awareness: Knowledge of the industry trends, regulations, and major issues.
Networking awareness: Ability to generate productive relationships with internal and external partners.
Cross‑functional Collaboration: Promote a culture of continuous improvement and collaboration across functions.
Effective Communications: Transmit, receive, and interpret ideas accurately.
Negotiating: Apply successful negotiation concepts and techniques across the organization and with external vendors and clients.
Problem Solving: Recognize, anticipate, and resolve operational or process problems.
Relationship Management: Establish and maintain healthy working relationships with clients, vendors, and peers.
Perseverance and Follow‑Through: Continue customer engagement through repeated contacts despite uncertainty.
Value Selling: Provide overall product/service value and differentiate support offerings to meet clearly understood customer needs.
Universal Competencies
Continuous Improvement: Drive cultural changes from best effort to results‑oriented.
Customer First (Customer Facing): Build an environment supporting customer value creation at every level.
Operational Excellence: Focus on system‑driven processes for consistency and scalability.
EEO Statement GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
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