Fulton Bank
Sales and Service Specialist – Fulton Bank
Location:
Clarksville, MD (Howard County), 6030 Daybreak Circle –
Full-time
(approximately 40 hours per week), no Sundays.
Job Overview:
Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one‑stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer‑centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals.
Responsibilities
Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
Provide ongoing support to customers regarding products and services; open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Qualifications Education:
High School Diploma or equivalent. (Required)
Experience:
1 or more years customer service or sales experience. (Required)
Preferred:
6 to 12 months cash handling experience.
Compensation and Benefits Hourly Rate:
$18.25 – $28.61.
Fulton Bank offers a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with employer match, Employee Stock Purchase Plan, paid time off, disability insurance, maternity and parental leave, adoption assistance, educational assistance, and a robust wellness program with financial incentives.
Equal Employment Opportunity Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status or any other legally protected status.
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
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Clarksville, MD (Howard County), 6030 Daybreak Circle –
Full-time
(approximately 40 hours per week), no Sundays.
Job Overview:
Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one‑stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer‑centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals.
Responsibilities
Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
Provide ongoing support to customers regarding products and services; open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Qualifications Education:
High School Diploma or equivalent. (Required)
Experience:
1 or more years customer service or sales experience. (Required)
Preferred:
6 to 12 months cash handling experience.
Compensation and Benefits Hourly Rate:
$18.25 – $28.61.
Fulton Bank offers a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with employer match, Employee Stock Purchase Plan, paid time off, disability insurance, maternity and parental leave, adoption assistance, educational assistance, and a robust wellness program with financial incentives.
Equal Employment Opportunity Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status or any other legally protected status.
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
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