Business Relationship Manager

Symetri US is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.

We are seeking a

Business Relationship Manager

that is passionate about supporting our customers. We provide our team members the room to grow and the support & leadership to succeed with great earning potential.

POSITION SUMMARY
The Business Relationship Manager demonstrates a passion for customer service by focusing on supporting customers through onboarding, customer service calls, and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business.

PRIMARY DUTIES AND RESPONSIBILITIES

Renew annual software and service contracts for territory sales

Act as the main point of contact for customers, resolving their issues directly or routing them to the appropriate team member for incoming calls, chats, and market qualified leads

Take ownership of the customer relationship, making decisions that prioritize the customer's best interests

Quote, track, and close Autodesk subscription renewal contracts

Quote, track, and close Symetri support contracts and other Symetri products

Quote, track, and close transactional sales orders

Ensure order accuracy

Communicate and notify customers of policy changes, product promos, etc.

Customer outbound communications that support client business outcomes. Manage customer contracts in CRM

Identify, research, and resolve customer issues proactively

Continued self-training on the industry products, services, and Symetri Technologies

Perform additional duties as requested or assigned

QUALIFICATIONS

College degree or equivalent work experience

1 to 2 years successful experience in a Customer Service Role or Inside Sales Role

Experience working with CRM systems is very helpful

PREFERRED KNOWLEDGE, SKILLS & ABILITIES

Working knowledge of Windows environment and Microsoft Office products.

Knowledge of Customer Relationship Management (CRM) systems

Professional writing and verbal communication skills

Ability to communicate thoughts and information via phone or email clearly and concisely

Ability to work collaboratively with others

Ability to work independently and take ownership in work completed

Ability to contribute and work well on a team

Skill in using talents to positively affect customer experiences

Highly organized and detail oriented

COMPENSATION
Salary (based upon experience) plus Performance Based Pay (PBP).

BENEFITS

2 weeks PTO annually plus flexible paid time off

D3 Observed Standard Holidays

Company group health insurance, nominal fee for employee coverage

Short-term & Long-term Disability included

401K Program with D3 matching up to 4% of your base salary

Eligibility of Benefits as follows:

Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

EOE/Veteran/Disabled

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Software Development

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