The Salvation Army USA Eastern Territory
Senior Enhanced Care Manager
The Salvation Army USA Eastern Territory, Saratoga Springs, New York, United States
Full Time Senior Enhanced Care Manager – Saratoga Springs Corps Team
Base pay: $24.75/hr – $26.35/hr. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Seeking: compassionate individuals looking to help make a difference!
If you are passionate about making a difference in someone’s life and want to work for an organization that recognizes and celebrates employee success, we encourage you to apply today.
Benefits
Generous time off: 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer‑funded Pension Plan (contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low‑cost employee premiums, co‑pays, and deductibles
Company‑paid Basic Term Life Insurance for employees
Long‑Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax‑Deferred Annuity (403B)
Christmas Bonus
Wireless discount for Verizon customers
Free parking
Scope And Purpose Of Position Senior Enhanced Care Manager will serve as coordinator of the Care Management team and as the direct point of contact for Medicaid members with ongoing health‑related social needs (HRSNs). This senior position includes monitoring schedules and providing oversight of the Care Management team as they implement Social Care Network activities across multiple regions in the Healthy Alliance Social Care Network. The role coordinates directly with the Headquarters team to identify improvement areas and receive technical assistance to support the project. The Senior will also provide Care Management service to members throughout the social care journey, including conducting screening, eligibility assessments, managing referrals, completing direct assistance, and following up to address outstanding needs.
This position is community and office based, requiring collaboration and engagement within and outside the Salvation Army, coordinating closely with community agencies, and significant interface with the client database. It requires strong communication and organizational skills, willingness and ability to operate in various environments including a high‑volume social service agency setting. Candidates with prior leadership experience are preferred. Minimal travel to other Salvation Army locations for on‑site service may be required.
Responsibilities
Provide oversight and direction to the SCN Care Management team.
Work closely with the Divisional Headquarters team to ensure collaboration between Care Managers and non‑local Salvation Army Centers.
Monitor team data entry and compliance.
Conduct case/care management to Medicaid members, including screening, assessment, social care plan, and direct service delivery for HRSNs identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services within required timeframes to ensure timely connections.
Assess clients for Level 1 and Level 2 services; conduct and document outreach to members per required frequency, modality, and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities tool; manage member consent and attestation as required.
Conduct eligibility assessments and refer members to eligible programs and services, including Level 2 and Level 1 resources.
Develop social care plans summarizing member needs, eligibility, and services; update the plan throughout engagement.
Document progress notes and actions taken with each referral and service provision; provide accurate data entry via the SCN client database platform.
Operate primarily out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint, with occasional travel to other sites.
Engage Corps leadership, case management staff, and food program staff as needed.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, and share feedback on successes and challenges.
Complete all initial and ongoing SCN trainings and participate in annual professional development training.
Represent The Salvation Army at SCN and other community meetings as appropriate; attend Salvation Army staff meetings.
Adhere to Salvation Army policies and procedures.
Qualifications
Strong written and verbal communication skills, positive attitude, initiative, flexibility, collaborative approach, and dependability.
High level of confidentiality and discretion; good judgment and proactive thinking.
Self‑motivated to advance work, seek solutions, and gain input from others.
Ability to maintain a patient, professional demeanor when dealing with diverse clients, colleagues, volunteers, and community members.
Demonstrated empathy and compassion through action and speech.
Good organizational skills and attention to detail.
Computer skills including Microsoft Word, Outlook, and Excel.
Ability to work effectively with minimal daily supervision and guidance.
Valid driver’s license meeting The Salvation Army insurance requirements.
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
Industries Non‑profit Organizations
#J-18808-Ljbffr
Seeking: compassionate individuals looking to help make a difference!
If you are passionate about making a difference in someone’s life and want to work for an organization that recognizes and celebrates employee success, we encourage you to apply today.
Benefits
Generous time off: 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer‑funded Pension Plan (contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low‑cost employee premiums, co‑pays, and deductibles
Company‑paid Basic Term Life Insurance for employees
Long‑Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax‑Deferred Annuity (403B)
Christmas Bonus
Wireless discount for Verizon customers
Free parking
Scope And Purpose Of Position Senior Enhanced Care Manager will serve as coordinator of the Care Management team and as the direct point of contact for Medicaid members with ongoing health‑related social needs (HRSNs). This senior position includes monitoring schedules and providing oversight of the Care Management team as they implement Social Care Network activities across multiple regions in the Healthy Alliance Social Care Network. The role coordinates directly with the Headquarters team to identify improvement areas and receive technical assistance to support the project. The Senior will also provide Care Management service to members throughout the social care journey, including conducting screening, eligibility assessments, managing referrals, completing direct assistance, and following up to address outstanding needs.
This position is community and office based, requiring collaboration and engagement within and outside the Salvation Army, coordinating closely with community agencies, and significant interface with the client database. It requires strong communication and organizational skills, willingness and ability to operate in various environments including a high‑volume social service agency setting. Candidates with prior leadership experience are preferred. Minimal travel to other Salvation Army locations for on‑site service may be required.
Responsibilities
Provide oversight and direction to the SCN Care Management team.
Work closely with the Divisional Headquarters team to ensure collaboration between Care Managers and non‑local Salvation Army Centers.
Monitor team data entry and compliance.
Conduct case/care management to Medicaid members, including screening, assessment, social care plan, and direct service delivery for HRSNs identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services within required timeframes to ensure timely connections.
Assess clients for Level 1 and Level 2 services; conduct and document outreach to members per required frequency, modality, and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities tool; manage member consent and attestation as required.
Conduct eligibility assessments and refer members to eligible programs and services, including Level 2 and Level 1 resources.
Develop social care plans summarizing member needs, eligibility, and services; update the plan throughout engagement.
Document progress notes and actions taken with each referral and service provision; provide accurate data entry via the SCN client database platform.
Operate primarily out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint, with occasional travel to other sites.
Engage Corps leadership, case management staff, and food program staff as needed.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, and share feedback on successes and challenges.
Complete all initial and ongoing SCN trainings and participate in annual professional development training.
Represent The Salvation Army at SCN and other community meetings as appropriate; attend Salvation Army staff meetings.
Adhere to Salvation Army policies and procedures.
Qualifications
Strong written and verbal communication skills, positive attitude, initiative, flexibility, collaborative approach, and dependability.
High level of confidentiality and discretion; good judgment and proactive thinking.
Self‑motivated to advance work, seek solutions, and gain input from others.
Ability to maintain a patient, professional demeanor when dealing with diverse clients, colleagues, volunteers, and community members.
Demonstrated empathy and compassion through action and speech.
Good organizational skills and attention to detail.
Computer skills including Microsoft Word, Outlook, and Excel.
Ability to work effectively with minimal daily supervision and guidance.
Valid driver’s license meeting The Salvation Army insurance requirements.
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
Industries Non‑profit Organizations
#J-18808-Ljbffr