The Salvation Army USA Eastern Territory
Senior Enhanced Care Manager
The Salvation Army USA Eastern Territory, Air City, New York, United States
The Salvation Army USA Eastern Territory provided pay range
This range is provided by The Salvation Army USA Eastern Territory. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $24.75/hr - $26.35/hr
Full Time Senior Enhanced Care Manager – Rome Corps Team Seeking: compassionate individuals looking to help make a difference! If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!
Our Full Time Opportunities Offer
Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
Company Paid Basic Term Life Insurance for Employee
Long Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax Deferred Annuity (403B)
Christmas Bonus
Wireless discount for Verizon customers
Free parking
Scope and Purpose of Position Senior Enhanced Care Manager will serve as coordinator of Care Manager team and as the direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs). Senior position will include monitoring schedules and assisting oversight of the Care Management team as they implement Social Care Network activities across multiple regions in the Healthy Alliance Social Care Network. Will coordinate directly with the Headquarters team to identify areas of improvement and receive technical assistance to support the project. Senior will also provide Care Management and is responsible for providing service to the Member throughout the social care journey including conducting screening, eligibility assessments, managing referrals, completing direct assistance and follow-ups to address outstanding needs.
This position is community and office based, requires collaboration and engagement within and outside the Salvation Army, coordinating closely with community agencies, and significant interface with the client database. It requires strong communication and organizational skills, willingness and ability to operate in various environments including high-volume social service agency setting. Preference for a candidate with previous leadership experience. Minimal travel may be required to other Salvation Army locations for on-site service.
Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Senior Care Manager Responsibilities
Provide oversight and direction to the SCN Care Management team.
Work closely with Divisional Headquarters team to ensure collaboration between Care Managers and non-local Salvation Army Centers.
Monitor CM team’s data entry and compliance.
Care Manager Responsibilities
Provide case/care management to Medicaid Members seeking assistance from Salvation Army Centers, including screening, assessment, social care plan, and direct service delivery related to specific health-related social needs as identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services, within required timeframes, to ensure successful and timely connections are made for community members.
Assess clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required.
Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services (Level 2) and/or existing federal, state, and local resources (Level 1).
Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement.
Document progress notes and action taken with each referral and service provision. Provide accurate and complete data entry consistently via the SCN client database platform.
Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; some/minimal travel to other Salvation Army sites as needed.
Engage Corps leadership team, case management staff and food program staff as needed.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.
Complete all initial and ongoing trainings as required for SCN; participate in annual professional development training.
Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetings.
Adhere to Salvation Army Policies and Procedures.
Qualifications
Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, collaborative and cooperative approach and dependability required.
High level of confidentiality and discretion, good judgment and critical/proactive thinking are essential.
Self-motivated to advance work, seek solutions, and gain input from others at appropriate intervals.
Ability to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others.
Demonstrate empathy and compassion through action and speech.
Good organizational skills and attention to details.
Good computer skills including Microsoft Word, Outlook, and Excel.
Ability to work effectively with minimal daily supervision and guidance.
A valid driver's license that meets The Salvation Army insurance requirements.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority level Mid-Senior level
Employment type Full-time
Job function Health Care Provider
Industries Non-profit Organizations
#J-18808-Ljbffr
Base pay range $24.75/hr - $26.35/hr
Full Time Senior Enhanced Care Manager – Rome Corps Team Seeking: compassionate individuals looking to help make a difference! If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!
Our Full Time Opportunities Offer
Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
Company Paid Basic Term Life Insurance for Employee
Long Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax Deferred Annuity (403B)
Christmas Bonus
Wireless discount for Verizon customers
Free parking
Scope and Purpose of Position Senior Enhanced Care Manager will serve as coordinator of Care Manager team and as the direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs). Senior position will include monitoring schedules and assisting oversight of the Care Management team as they implement Social Care Network activities across multiple regions in the Healthy Alliance Social Care Network. Will coordinate directly with the Headquarters team to identify areas of improvement and receive technical assistance to support the project. Senior will also provide Care Management and is responsible for providing service to the Member throughout the social care journey including conducting screening, eligibility assessments, managing referrals, completing direct assistance and follow-ups to address outstanding needs.
This position is community and office based, requires collaboration and engagement within and outside the Salvation Army, coordinating closely with community agencies, and significant interface with the client database. It requires strong communication and organizational skills, willingness and ability to operate in various environments including high-volume social service agency setting. Preference for a candidate with previous leadership experience. Minimal travel may be required to other Salvation Army locations for on-site service.
Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Senior Care Manager Responsibilities
Provide oversight and direction to the SCN Care Management team.
Work closely with Divisional Headquarters team to ensure collaboration between Care Managers and non-local Salvation Army Centers.
Monitor CM team’s data entry and compliance.
Care Manager Responsibilities
Provide case/care management to Medicaid Members seeking assistance from Salvation Army Centers, including screening, assessment, social care plan, and direct service delivery related to specific health-related social needs as identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services, within required timeframes, to ensure successful and timely connections are made for community members.
Assess clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required.
Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services (Level 2) and/or existing federal, state, and local resources (Level 1).
Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement.
Document progress notes and action taken with each referral and service provision. Provide accurate and complete data entry consistently via the SCN client database platform.
Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; some/minimal travel to other Salvation Army sites as needed.
Engage Corps leadership team, case management staff and food program staff as needed.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.
Complete all initial and ongoing trainings as required for SCN; participate in annual professional development training.
Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetings.
Adhere to Salvation Army Policies and Procedures.
Qualifications
Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, collaborative and cooperative approach and dependability required.
High level of confidentiality and discretion, good judgment and critical/proactive thinking are essential.
Self-motivated to advance work, seek solutions, and gain input from others at appropriate intervals.
Ability to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others.
Demonstrate empathy and compassion through action and speech.
Good organizational skills and attention to details.
Good computer skills including Microsoft Word, Outlook, and Excel.
Ability to work effectively with minimal daily supervision and guidance.
A valid driver's license that meets The Salvation Army insurance requirements.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority level Mid-Senior level
Employment type Full-time
Job function Health Care Provider
Industries Non-profit Organizations
#J-18808-Ljbffr