The Salvation Army USA Eastern Territory
Enhanced Care Manager
The Salvation Army USA Eastern Territory, Air City, New York, United States
Enhanced Care Manager
– The Salvation Army USA Eastern Territory, Rome, NY
Pay Range:
$24.75/hr – $26.35/hr. Actual pay will be based on skills and experience; discuss with recruiter.
We are seeking compassionate individuals eager to make a difference!
If you are passionate about helping others and want work with an organization that recognizes employee success, apply today.
Benefits
Generous time off: 14 paid holidays, up to 3 personal days, vacation and sick time
Employer‑funded Pension Plan (company contributions after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co‑pays, and deductibles
Company‑paid basic term life insurance
Long‑term disability insurance
Supplemental insurance options: short‑term disability, AFLAC, voluntary term life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax‑deferred annuity (403B)
Christmas Bonus
Scope and Purpose of Position Enhance care for Medicaid members with ongoing health‑related social needs (HRSNs). Serve as the primary contact throughout the social care journey, including screening, eligibility assessment, referral coordination, direct assistance, and follow‑up.
The role is community and office‑based, requires collaboration within and outside the Salvation Army, and involves significant interface with the client database. Expect up to 25% travel to other Salvation Army locations for on‑site service.
Responsibilities
Provide case/care management to Medicaid members, including screening, assessment, social care planning, and direct service delivery for HRSNs.
Manage incoming referrals for enhanced HRSN services within required timeframes.
Assess clients for Level 1 and Level 2 services; conduct and document outreach per required frequency and modality.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities (AHC) tool; manage member consent and attestation.
Perform eligibility assessments and refer members to eligible programs, including Level 2 enhanced HRSN services and Level 1 federal, state, and local resources.
Develop and update social care plans detailing member needs, eligibility, and services.
Document progress notes and actions for each referral and service provision; ensure accurate data entry in the SCN client database.
Operate out of the primary location, providing support to Salvation Army centers across the SCN footprint; minimal travel to other sites as needed.
Engage Corps leadership, case management staff, and food program staff as required.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, resolve issues, share feedback, and enhance member experience.
Complete all initial and ongoing SCN trainings and participate in annual professional development training.
Represent The Salvation Army at SCN and community meetings; attend staff meetings.
Adhere to Salvation Army policies and procedures.
Qualifications
Strong written and verbal communication skills; positive attitude, initiative, flexibility, collaborative approach, and dependability.
High level of confidentiality, discretion, good judgment, and proactive critical thinking.
Self‑motivated and solution‑oriented, seeks input at appropriate intervals.
Maintains professional demeanor with diverse clients, colleagues, volunteers, and community members.
Demonstrates empathy and compassion.
Good organizational skills and attention to detail.
Proficiency in Microsoft Word, Outlook, and Excel.
Works effectively with minimal daily supervision.
Valid driver’s license meeting Salvation Army insurance requirements.
Senior Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries: Non‑profit Organizations
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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– The Salvation Army USA Eastern Territory, Rome, NY
Pay Range:
$24.75/hr – $26.35/hr. Actual pay will be based on skills and experience; discuss with recruiter.
We are seeking compassionate individuals eager to make a difference!
If you are passionate about helping others and want work with an organization that recognizes employee success, apply today.
Benefits
Generous time off: 14 paid holidays, up to 3 personal days, vacation and sick time
Employer‑funded Pension Plan (company contributions after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co‑pays, and deductibles
Company‑paid basic term life insurance
Long‑term disability insurance
Supplemental insurance options: short‑term disability, AFLAC, voluntary term life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax‑deferred annuity (403B)
Christmas Bonus
Scope and Purpose of Position Enhance care for Medicaid members with ongoing health‑related social needs (HRSNs). Serve as the primary contact throughout the social care journey, including screening, eligibility assessment, referral coordination, direct assistance, and follow‑up.
The role is community and office‑based, requires collaboration within and outside the Salvation Army, and involves significant interface with the client database. Expect up to 25% travel to other Salvation Army locations for on‑site service.
Responsibilities
Provide case/care management to Medicaid members, including screening, assessment, social care planning, and direct service delivery for HRSNs.
Manage incoming referrals for enhanced HRSN services within required timeframes.
Assess clients for Level 1 and Level 2 services; conduct and document outreach per required frequency and modality.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities (AHC) tool; manage member consent and attestation.
Perform eligibility assessments and refer members to eligible programs, including Level 2 enhanced HRSN services and Level 1 federal, state, and local resources.
Develop and update social care plans detailing member needs, eligibility, and services.
Document progress notes and actions for each referral and service provision; ensure accurate data entry in the SCN client database.
Operate out of the primary location, providing support to Salvation Army centers across the SCN footprint; minimal travel to other sites as needed.
Engage Corps leadership, case management staff, and food program staff as required.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, resolve issues, share feedback, and enhance member experience.
Complete all initial and ongoing SCN trainings and participate in annual professional development training.
Represent The Salvation Army at SCN and community meetings; attend staff meetings.
Adhere to Salvation Army policies and procedures.
Qualifications
Strong written and verbal communication skills; positive attitude, initiative, flexibility, collaborative approach, and dependability.
High level of confidentiality, discretion, good judgment, and proactive critical thinking.
Self‑motivated and solution‑oriented, seeks input at appropriate intervals.
Maintains professional demeanor with diverse clients, colleagues, volunteers, and community members.
Demonstrates empathy and compassion.
Good organizational skills and attention to detail.
Proficiency in Microsoft Word, Outlook, and Excel.
Works effectively with minimal daily supervision.
Valid driver’s license meeting Salvation Army insurance requirements.
Senior Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries: Non‑profit Organizations
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr