The Salvation Army USA Eastern Territory
Senior Enhanced Care Manager
The Salvation Army USA Eastern Territory, Watertown, New York, United States
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Senior Enhanced Care Manager
role at
The Salvation Army USA Eastern Territory
Salary and Benefits
Base pay range: $24.75/hr – $26.35/hr (actual pay based on skills and experience)
Generous time off: 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer‑funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low‑cost employee premiums, co‑pays, and deductibles
Company‑Paid Basic Term Life Insurance, Long‑Term Disability Insurance, and supplemental insurance options including Short‑Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account, Federal Student Loan Forgiveness Program, Tax‑Deferred Annuity (403(b)), Christmas Bonus, Wireless discount for Verizon customers, Free parking
Position Overview Senior Enhanced Care Manager coordinates the Care Management team and serves as the direct point of contact for Medicaid members with ongoing health‑related social needs (HRSNs). The position monitors schedules, assists oversight of the Care Management team, and implements Social Care Network activities across multiple regions. The manager collaborates with headquarters to identify improvement areas, provides direct services, and works from a community and office based setting.
Responsibilities
Provide oversight and direction to the SCN Care Management team.
Work closely with Divisional Headquarters team to ensure collaboration between Care Managers and non‑local Salvation Army Centers.
Monitor Care Management team data entry and compliance.
Provide case/care management to Medicaid members, including screening, assessment, social care plan, and direct service delivery related to specific health‑related social needs identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services within required timeframes.
Assess clients for Level 1 and Level 2 services; conduct outreach in alignment with required frequency, modality, and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool; manage member consent and attestation as required.
Document progress notes and action taken with each referral and service provision; consistently enter data via the SCN client database platform.
Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; minimal travel to other sites as needed.
Engage Corps leadership, case management staff, and food program staff as needed.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback, and look for opportunities to enhance the community member experience.
Complete all initial and ongoing trainings; participate in annual professional development training.
Represent The Salvation Army at SCN and other community meetings; attend Salvation Army staff meetings.
Adhere to Salvation Army Policies and Procedures.
Qualifications
Strong written and verbal communication skills; positive attitude, initiative, flexibility, collaborative approach, and dependability.
High level of confidentiality and discretion; good judgment and critical/proactive thinking.
Self‑motivated to advance work, seek solutions, and gain input from others.
Patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others.
Empathy and compassion through action and speech.
Good organizational skills and attention to detail.
Computer skills: Microsoft Word, Outlook, and Excel.
Ability to work effectively with minimal daily supervision and guidance.
Valid driver’s license that meets The Salvation Army insurance requirements.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Senior Enhanced Care Manager
role at
The Salvation Army USA Eastern Territory
Salary and Benefits
Base pay range: $24.75/hr – $26.35/hr (actual pay based on skills and experience)
Generous time off: 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer‑funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low‑cost employee premiums, co‑pays, and deductibles
Company‑Paid Basic Term Life Insurance, Long‑Term Disability Insurance, and supplemental insurance options including Short‑Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account, Federal Student Loan Forgiveness Program, Tax‑Deferred Annuity (403(b)), Christmas Bonus, Wireless discount for Verizon customers, Free parking
Position Overview Senior Enhanced Care Manager coordinates the Care Management team and serves as the direct point of contact for Medicaid members with ongoing health‑related social needs (HRSNs). The position monitors schedules, assists oversight of the Care Management team, and implements Social Care Network activities across multiple regions. The manager collaborates with headquarters to identify improvement areas, provides direct services, and works from a community and office based setting.
Responsibilities
Provide oversight and direction to the SCN Care Management team.
Work closely with Divisional Headquarters team to ensure collaboration between Care Managers and non‑local Salvation Army Centers.
Monitor Care Management team data entry and compliance.
Provide case/care management to Medicaid members, including screening, assessment, social care plan, and direct service delivery related to specific health‑related social needs identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services within required timeframes.
Assess clients for Level 1 and Level 2 services; conduct outreach in alignment with required frequency, modality, and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool; manage member consent and attestation as required.
Document progress notes and action taken with each referral and service provision; consistently enter data via the SCN client database platform.
Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; minimal travel to other sites as needed.
Engage Corps leadership, case management staff, and food program staff as needed.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback, and look for opportunities to enhance the community member experience.
Complete all initial and ongoing trainings; participate in annual professional development training.
Represent The Salvation Army at SCN and other community meetings; attend Salvation Army staff meetings.
Adhere to Salvation Army Policies and Procedures.
Qualifications
Strong written and verbal communication skills; positive attitude, initiative, flexibility, collaborative approach, and dependability.
High level of confidentiality and discretion; good judgment and critical/proactive thinking.
Self‑motivated to advance work, seek solutions, and gain input from others.
Patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others.
Empathy and compassion through action and speech.
Good organizational skills and attention to detail.
Computer skills: Microsoft Word, Outlook, and Excel.
Ability to work effectively with minimal daily supervision and guidance.
Valid driver’s license that meets The Salvation Army insurance requirements.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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