Title of role
IT Service Desk Analyst III Location
On-site in New York City, NY | Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST Approved Salary Range
$60,000 – $75,000 About The Role
We’re seeking a proactive, technically skilled, and customer-focused IT Service Desk Analyst to join our NYC team. This role is ideal for someone who thrives in a semi-autonomous environment and is confident taking the lead on-site. The role will require independent oversight and decision-making for day-to-day support needs in the NYC office, in collaboration with a distributed IT team and one other local support colleague. You’ll also work closely with the Office Manager to ensure seamless coordination on all local technology-related operations and employee support. Key Responsibilities
Serve as the primary on-site IT support resource for our NYC location, handling escalated support requests and technology needs with professionalism and urgency. Collaborate closely with the Office Manager to proactively address hardware setups, AV needs, workspace changes, and user onboarding/offboarding logistics. Provide in-person and remote support for Windows and macOS systems, enterprise software, network access, printers, and mobile devices. Manage daily support tickets, escalations, and service documentation with a focus on identifying trends and recommending solutions. Take ownership of AV setup and support for meetings and events (Zoom, microphones, projectors, displays), ensuring reliable performance. Mentor other support team members by sharing knowledge, reviewing complex tickets, and contributing to team-wide best practices. Participate in IT operations and process improvement initiatives, helping enhance the employee tech experience at both local and organizational levels. Assist in basic Office 365 and Active Directory administration, such as account provisioning, group access, and password resets. Act as a trusted technical advisor and problem-solver for associates, consistently delivering a positive, service-oriented experience. Experience And Background Needed
At least 4 years of experience in IT support or service desk roles, preferably in a mid-size or enterprise environment. Strong diagnostic and troubleshooting skills across hardware, operating systems (Windows/macOS), peripherals, and software. Self-starter with proven experience working independently in an on-site role while collaborating effectively with distributed teams. Strong organizational and communication skills—you know how to balance urgency with clarity and calm. Comfortable with supporting AV and conferencing technologies and troubleshooting live meeting issues. Experienced with ticketing systems such as Jira Service Management, Zendesk, or ServiceNow. Familiar with Office 365, Active Directory, and general IT operations in a business setting. A natural collaborator with the ability to form strong working relationships with cross-functional partners like Office Managers and Executives. High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL, Microsoft 365) preferred. Able to commute and work from our NYC office Monday through Friday. Equal Employment Opportunity Statement
The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. What We Offer
Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated. Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. About Us
Ready for the most memorable – and stylish – experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off‑price e‑commerce portfolio company. Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full‑price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate! World‑class merchandising, technology and marketing bring our shopping experience to life, and we hire world‑class people to do it. Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day.
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IT Service Desk Analyst III Location
On-site in New York City, NY | Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST Approved Salary Range
$60,000 – $75,000 About The Role
We’re seeking a proactive, technically skilled, and customer-focused IT Service Desk Analyst to join our NYC team. This role is ideal for someone who thrives in a semi-autonomous environment and is confident taking the lead on-site. The role will require independent oversight and decision-making for day-to-day support needs in the NYC office, in collaboration with a distributed IT team and one other local support colleague. You’ll also work closely with the Office Manager to ensure seamless coordination on all local technology-related operations and employee support. Key Responsibilities
Serve as the primary on-site IT support resource for our NYC location, handling escalated support requests and technology needs with professionalism and urgency. Collaborate closely with the Office Manager to proactively address hardware setups, AV needs, workspace changes, and user onboarding/offboarding logistics. Provide in-person and remote support for Windows and macOS systems, enterprise software, network access, printers, and mobile devices. Manage daily support tickets, escalations, and service documentation with a focus on identifying trends and recommending solutions. Take ownership of AV setup and support for meetings and events (Zoom, microphones, projectors, displays), ensuring reliable performance. Mentor other support team members by sharing knowledge, reviewing complex tickets, and contributing to team-wide best practices. Participate in IT operations and process improvement initiatives, helping enhance the employee tech experience at both local and organizational levels. Assist in basic Office 365 and Active Directory administration, such as account provisioning, group access, and password resets. Act as a trusted technical advisor and problem-solver for associates, consistently delivering a positive, service-oriented experience. Experience And Background Needed
At least 4 years of experience in IT support or service desk roles, preferably in a mid-size or enterprise environment. Strong diagnostic and troubleshooting skills across hardware, operating systems (Windows/macOS), peripherals, and software. Self-starter with proven experience working independently in an on-site role while collaborating effectively with distributed teams. Strong organizational and communication skills—you know how to balance urgency with clarity and calm. Comfortable with supporting AV and conferencing technologies and troubleshooting live meeting issues. Experienced with ticketing systems such as Jira Service Management, Zendesk, or ServiceNow. Familiar with Office 365, Active Directory, and general IT operations in a business setting. A natural collaborator with the ability to form strong working relationships with cross-functional partners like Office Managers and Executives. High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL, Microsoft 365) preferred. Able to commute and work from our NYC office Monday through Friday. Equal Employment Opportunity Statement
The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. What We Offer
Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated. Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. About Us
Ready for the most memorable – and stylish – experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off‑price e‑commerce portfolio company. Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full‑price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate! World‑class merchandising, technology and marketing bring our shopping experience to life, and we hire world‑class people to do it. Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day.
#J-18808-Ljbffr