Southernfirst
Manage and direct the staff to perform the daily Deposit Operations function. Maintain proficiency in all core functions including but not limited to:
Perform and verify
complex account reconciliations to ensure ledger accuracy and timely resolution of discrepancies.
Conduct in-depth research
on deposit-related issues and exceptions, providing thorough documentation and resolution.
Oversee and process
all aspects of check handling, including returns, chargebacks, non-post items, branch capture exceptions, deposit corrections, and cash letter adjustments.
Apply and validate
rate adjustments in accordance with policy and client instructions.
Review and resolve
QC-document exceptions and execute file maintenance updates with precision and adherence to controls.
Process and reconcile
foreign items including currency, checks, and drafts, ensuring compliance with international standards and processing timelines.
Manage and fulfill
currency orders for ATMs and retail branches to maintain optimal cash levels and operational readiness.
Monitor and maintain
ATM deposit functionality and servicing needs, coordinating with internal teams and vendors as needed.
Review, approve, and troubleshoot
mobile deposit transactions to mitigate fraud risk and ensure processing integrity.
Lead year-end processing activities, including accurate preparation and submission of tax documents.
Reconcile and remit
Federal and State Withholding, as well as IOLTA remittances, in compliance with regulatory guidelines and reporting deadlines.
Oversee Intrafi Network participation , ensuring accurate tracking, settlement, and reporting of client funds across partner institutions.
Manage lockbox operations , ensuring timely receipt, processing, and posting of client remittances and deposits.
Demonstrate proactive leadership through goal setting, team development, performance coaching, and fostering our Southern First culture.
Communicate with respective vendors to resolve issues impacting the systems utilized by the Deposit Processing area.
Respond to and resolve inquiries concerning client activity and/or departmental functions.
Oversee
daily, weekly, and monthly reconciliation reviews related to Deposit Processing, ensuring timely resolution of aging items and adherence to operational standards.
Assemble and complete documentation for internal and external audits.
Responsible for creating and maintaining all departmental policy and procedures relevant to the respective areas of Deposit Operations.
Assist with projects assigned by the Director of Client Support.
Support additional departmental initiatives and responsibilities as needed to advance operational excellence.
ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE
Four-year college degree or equivalent work experience.
Minimum 3 years of supervisory or team leadership experience in financial services or operations environment.
Ability to manage multiple processes/problems as they arise in a fast paced, deadline-oriented environment.
Ability to collaborate across multiple departments as well as internally with the Deposit Operations team.
Ability to identify and implement process improvement.
Strong problem solving and critical thinking skills.
Possess strong Microsoft Excel and Word skills.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Perform and verify
complex account reconciliations to ensure ledger accuracy and timely resolution of discrepancies.
Conduct in-depth research
on deposit-related issues and exceptions, providing thorough documentation and resolution.
Oversee and process
all aspects of check handling, including returns, chargebacks, non-post items, branch capture exceptions, deposit corrections, and cash letter adjustments.
Apply and validate
rate adjustments in accordance with policy and client instructions.
Review and resolve
QC-document exceptions and execute file maintenance updates with precision and adherence to controls.
Process and reconcile
foreign items including currency, checks, and drafts, ensuring compliance with international standards and processing timelines.
Manage and fulfill
currency orders for ATMs and retail branches to maintain optimal cash levels and operational readiness.
Monitor and maintain
ATM deposit functionality and servicing needs, coordinating with internal teams and vendors as needed.
Review, approve, and troubleshoot
mobile deposit transactions to mitigate fraud risk and ensure processing integrity.
Lead year-end processing activities, including accurate preparation and submission of tax documents.
Reconcile and remit
Federal and State Withholding, as well as IOLTA remittances, in compliance with regulatory guidelines and reporting deadlines.
Oversee Intrafi Network participation , ensuring accurate tracking, settlement, and reporting of client funds across partner institutions.
Manage lockbox operations , ensuring timely receipt, processing, and posting of client remittances and deposits.
Demonstrate proactive leadership through goal setting, team development, performance coaching, and fostering our Southern First culture.
Communicate with respective vendors to resolve issues impacting the systems utilized by the Deposit Processing area.
Respond to and resolve inquiries concerning client activity and/or departmental functions.
Oversee
daily, weekly, and monthly reconciliation reviews related to Deposit Processing, ensuring timely resolution of aging items and adherence to operational standards.
Assemble and complete documentation for internal and external audits.
Responsible for creating and maintaining all departmental policy and procedures relevant to the respective areas of Deposit Operations.
Assist with projects assigned by the Director of Client Support.
Support additional departmental initiatives and responsibilities as needed to advance operational excellence.
ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE
Four-year college degree or equivalent work experience.
Minimum 3 years of supervisory or team leadership experience in financial services or operations environment.
Ability to manage multiple processes/problems as they arise in a fast paced, deadline-oriented environment.
Ability to collaborate across multiple departments as well as internally with the Deposit Operations team.
Ability to identify and implement process improvement.
Strong problem solving and critical thinking skills.
Possess strong Microsoft Excel and Word skills.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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