IT Service Desk Analyst II (Tier II)

A technology solutions provider based in Arlington, VA is hiring a Customer Service Analyst (Tier II) to provide technical and customer support in a structured Technology Operations Center environment. Responsibilities include troubleshooting escalated user issues, managing service requests, and collaborating with teams to enhance service delivery. The ideal candidate will have an Associate’s degree and 2-6 years of relevant experience, along with skills in Microsoft 365 and ServiceNow. Competitive opportunities align with personal and professional growth. #J-18808-Ljbffr