Align Technology, Inc.
DSO Channel Engagement Lead – Americas
Align Technology, Inc., Raleigh, North Carolina, United States, 27601
DSO Channel Engagement Lead – Americas
Department:
Marketing
Employment Type:
Full Time
Location:
US-North Carolina-Raleigh
Description The Dental Service Organizations (DSO) Channel Engagement Leader is responsible for driving strategic growth and innovation across dental corporate accounts and channels in the Americas region. This role will lead the development of customer‑centric strategies, channel segmentation, launch planning, while synthesizing Voice of Customer (VoC) insights into actionable business cases.
The ideal candidate will be a strategic thinker with strong commercial acumen, deep industry knowledge, and the ability to lead cross‑functional global initiatives. The position plays a pivotal role in shaping how Align partners with large‑scale dental organizations to accelerate adoption of the Align Digital Platform, drive Invisalign and iTero growth, and strengthen long‑term strategic partnerships.
Role expectations Strategic Account & Channel Leadership
Develop and execute growth strategies for DSOs
Lead channel segmentation efforts to identify and prioritize growth opportunities
Build and maintain strategic relationships with key dental service organizations (DSOs), group practices, and channel partners
Translate strategic pillars – adoption, digitalization, and scale – into actionable, customer‑centric strategies that drive measurable business impact
Identify and capitalize on market trends, data insights, and competitive dynamics to refine go‑to‑market strategies and prioritize high‑impact opportunities
Solution Development & Business Case Creation
Interface with global and regional partners to gather VoC insights across channels and coordinate and share VoC learnings globally to ensure alignment and consistency
Translate VoC insights into compelling business cases for new products, services, and solutions
Synthesize and prioritize customer needs to inform strategic planning and innovation
Collaborate with product management, R&D, and marketing to co‑develop offerings tailored to channel needs
Drive cross‑functional alignment on solution development and commercialization
Customer Journey & Segmentation
Develop detailed customer journeys, segmentation models, and profiling frameworks to guide engagement strategies
Identify key touchpoints and pain points to enhance customer experience and loyalty
Use data‑driven insights to refine targeting and personalization efforts
Launch Planning
Lead the development of launch strategies for new solutions across global channels
Ensure readiness across sales, marketing, and operations for successful execution
Monitor post‑launch performance and iterate based on feedback and market dynamics
Cross‑Functional Collaboration
Partner with global channel leads, regional sales leaders, marketing, finance, and operations to ensure cohesive execution
Act as a strategic advisor to internal stakeholders on channel dynamics and customer needs
Foster a culture of innovation, agility, and customer‑centricity across teams
What we're looking for
Location: Various – Singapore, China, Switzerland, USA (Raleigh and San Jose)
Deep understanding of dental industry channels, including DSOs, distributors, and emerging care models
Proven experience in strategic B2B or healthcare marketing, preferably within dental, medtech/Pharma in multi‑channel commercial environments
Strong strategic acumen and ability to translate complex business priorities into clear, impactful marketing and commercial strategies
Demonstrated success in partnership marketing, customer engagement, and digital transformation initiatives
Excellent relationship building, communication, stakeholder management, and influencing skills able to operate effectively in a matrix organization
Highly collaborative mindset, with a balance of strategic vision and operational execution
Master degree, MBA preferred (business studies)
Up to 12 years of experience in strategic account management, channel development, or commercial strategy in dental or healthcare
Willingness to travel internationally as needed
Highly competent, hands‑on, individual contributor who can shift from strategic to tactical as needed
Pay Transparency If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All Benefits We are pleased to provide a general description of the benefits Align offers to full‑time employees in this position.
Family Benefits
Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
Back‑up Child/Elder Care and access to a caregiving concierge
Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
Breast Milk Delivery and Lactation Support Services
Employee Assistance Program
Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits
Short‑term and long‑term disability insurance in accordance with those plans
Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) available for purchase in accordance with those plans
Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre‑tax commuter benefit plan
401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after‑tax options
Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible)
Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay‑period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non‑exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure
Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours
11 Company‑designated paid holidays throughout the year
If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law
Non‑exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long‑term care, auto, home and pet insurance available for purchase
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
#J-18808-Ljbffr
Marketing
Employment Type:
Full Time
Location:
US-North Carolina-Raleigh
Description The Dental Service Organizations (DSO) Channel Engagement Leader is responsible for driving strategic growth and innovation across dental corporate accounts and channels in the Americas region. This role will lead the development of customer‑centric strategies, channel segmentation, launch planning, while synthesizing Voice of Customer (VoC) insights into actionable business cases.
The ideal candidate will be a strategic thinker with strong commercial acumen, deep industry knowledge, and the ability to lead cross‑functional global initiatives. The position plays a pivotal role in shaping how Align partners with large‑scale dental organizations to accelerate adoption of the Align Digital Platform, drive Invisalign and iTero growth, and strengthen long‑term strategic partnerships.
Role expectations Strategic Account & Channel Leadership
Develop and execute growth strategies for DSOs
Lead channel segmentation efforts to identify and prioritize growth opportunities
Build and maintain strategic relationships with key dental service organizations (DSOs), group practices, and channel partners
Translate strategic pillars – adoption, digitalization, and scale – into actionable, customer‑centric strategies that drive measurable business impact
Identify and capitalize on market trends, data insights, and competitive dynamics to refine go‑to‑market strategies and prioritize high‑impact opportunities
Solution Development & Business Case Creation
Interface with global and regional partners to gather VoC insights across channels and coordinate and share VoC learnings globally to ensure alignment and consistency
Translate VoC insights into compelling business cases for new products, services, and solutions
Synthesize and prioritize customer needs to inform strategic planning and innovation
Collaborate with product management, R&D, and marketing to co‑develop offerings tailored to channel needs
Drive cross‑functional alignment on solution development and commercialization
Customer Journey & Segmentation
Develop detailed customer journeys, segmentation models, and profiling frameworks to guide engagement strategies
Identify key touchpoints and pain points to enhance customer experience and loyalty
Use data‑driven insights to refine targeting and personalization efforts
Launch Planning
Lead the development of launch strategies for new solutions across global channels
Ensure readiness across sales, marketing, and operations for successful execution
Monitor post‑launch performance and iterate based on feedback and market dynamics
Cross‑Functional Collaboration
Partner with global channel leads, regional sales leaders, marketing, finance, and operations to ensure cohesive execution
Act as a strategic advisor to internal stakeholders on channel dynamics and customer needs
Foster a culture of innovation, agility, and customer‑centricity across teams
What we're looking for
Location: Various – Singapore, China, Switzerland, USA (Raleigh and San Jose)
Deep understanding of dental industry channels, including DSOs, distributors, and emerging care models
Proven experience in strategic B2B or healthcare marketing, preferably within dental, medtech/Pharma in multi‑channel commercial environments
Strong strategic acumen and ability to translate complex business priorities into clear, impactful marketing and commercial strategies
Demonstrated success in partnership marketing, customer engagement, and digital transformation initiatives
Excellent relationship building, communication, stakeholder management, and influencing skills able to operate effectively in a matrix organization
Highly collaborative mindset, with a balance of strategic vision and operational execution
Master degree, MBA preferred (business studies)
Up to 12 years of experience in strategic account management, channel development, or commercial strategy in dental or healthcare
Willingness to travel internationally as needed
Highly competent, hands‑on, individual contributor who can shift from strategic to tactical as needed
Pay Transparency If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All Benefits We are pleased to provide a general description of the benefits Align offers to full‑time employees in this position.
Family Benefits
Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
Back‑up Child/Elder Care and access to a caregiving concierge
Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
Breast Milk Delivery and Lactation Support Services
Employee Assistance Program
Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits
Short‑term and long‑term disability insurance in accordance with those plans
Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) available for purchase in accordance with those plans
Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre‑tax commuter benefit plan
401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after‑tax options
Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible)
Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay‑period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non‑exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure
Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours
11 Company‑designated paid holidays throughout the year
If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law
Non‑exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long‑term care, auto, home and pet insurance available for purchase
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
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