Manager, End User Compute Job at International SOS in San Antonio
International SOS, San Antonio, TX, United States
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3 days ago Be among the first 25 applicants
Essential Job Duties And Responsibilities
The End User Compute Manager, who embodies an 80% coach and 20% player approach, is responsible for leading the incident response and support operations within end-user computing environments. This role is dedicated to mentoring and guiding the team in effectively managing alerts and resolving issues that impact enduser devices and collaboration technologies promptly. The manager oversees support for end-user hardware and software, configuration, maintenance, and troubleshooting, within a structured incident response process. A critical aspect of the role is partnering with other local IT teams and the Cloud Services Manager to deliver comprehensive services to users, ensuring a collaborative approach to integrate end-user support services with the wider cloud and IT infrastructure strategies set by IT leadership. This position is vital for promoting a culture of continuous learning and improvement, providing strategic direction, and occasionally engaging directly to lead by example. The End User Compute Manager ensures that the services provided are proactive, reliable, and cohesively aligned with the organization’s overarching technology objectives and user satisfaction priorities.
Key Responsibilities
Lead a global team that provisions, manages, and secures end user devices, including laptops and mobile devices, ensuring optimal performance and security.
Lead a global team that supports collaboration technologies, such as email, OneDrive, Teams, SharePoint, enhancing organizational communication and collaboration.
Collaborate with the Service Desk to manage end‑user incident and request tickets efficiently, improving user satisfaction and productivity.
Compile periodic reports/metrics for service performance and quality and present to IT leadership, offering insights into service improvements and achievements.
Improve user awareness of IT services through coordinated training, documentation, and communication initiatives, reducing user errors and support tickets.
Liaise with external support vendor providing tier‑1 helpdesk support, supplying them with the necessary IT procedures and overseeing the fulfilment of Key Performance Indicators (KPIs) to ensure high‑quality user support and service availability.
Facilitate supervised access for sensitive environments, coordinating activities to ensure secure and controlled access in line with organizational security protocols.
Maintain timely and complete documentation of IT configurations, changes, and project work, supporting transparency and efficiency in operations.
Develop, implement, and maintain IT procedures related to end‑user computing and devices, ensuring compliance and best practices.
Required Skills and Knowledge
In‑depth knowledge of end user computing management, including expertise in provisioning, managing, and securing laptops and mobile devices, as well as supporting collaboration technologies such as email, OneDrive, Teams, SharePoint.
Expertise in Active Directory user provisioning and management, with a strong understanding of how to efficiently handle user accounts, permissions, and access controls to ensure secure and streamlined user experiences.
Project management skills to lead IT projects effectively from initiation through completion, ensuring objectives are met on time and within budget.
Strong analytical and problem‑solving skills, capable of quickly identifying and resolving technical issues to minimize impact on services and end users.
Required Competencies
Leadership and team management, with a proven ability to build, motivate, and lead high‑performing teams focused on delivering high‑quality IT services to end users.
Excellent communication skills, both verbal and written, necessary for effective collaboration with team members, stakeholders, and end users.
Customer service orientation, demonstrating a commitment to understanding and meeting the needs of end users, enhancing their satisfaction and productivity.
Adaptability and flexibility, with a capability to respond swiftly to changing technologies and user needs, maintaining a forward‑thinking approach to end user computing management.
Required Work Experience
A minimum of 5 years in IT, with at least 2 years in a leadership role directly managing staff.
Experience with IT operations management and incident response, including hands‑on experience in managing IT infrastructure related to end user computing services and support.
Proven experience in managing projects, with a history of successfully leading IT projects that improve end user computing services and infrastructure.
Required Qualifications
Bachelor’s degree in information technology, technology management, or a related field is preferred.
This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
ITIL certification is preferred, but optional.
Required Languages
Ability to read, write and speak English.
Travel / Rotation Requirements
On‑Call availability required for escalations of IT incidents as needed.
Occasional domestic or foreign travel as needed.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at International SOS by 2x
Get notified about new Manager jobs in San Antonio, TX .
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In Summary: The End User Compute Manager embodies an 80% coach and 20% player approach . The manager oversees support for end-user hardware and software, configuration, maintenance, and troubleshooting, within a structured incident response process . The position is vital for promoting a culture of continuous learning and improvement .
En Español: El Gerente de Computación del Usuario Final, que incorpora un enfoque de entrenador del 80% y jugador del 20%, es responsable de dirigir las operaciones de respuesta a incidentes y soporte dentro de los entornos informáticos del usuario final. Este papel está dedicado a asesorar y guiar al equipo en la gestión efectiva de alertas y resolver rápidamente problemas que afectan a dispositivos de usuarios finales y tecnologías de colaboración. El Administrador de Computación del Usuario Final asegura que los servicios prestados sean proactivos, confiables y alineados en forma cohesiva con los objetivos tecnológicos generales de la organización y las prioridades de satisfacción del usuario. Responsabilidades clave Lidera un equipo global que provee, gestiona y protege dispositivos de usuarios finales, incluidos ordenadores portátiles y dispositivos móviles, asegurando el rendimiento y seguridad óptimos. Dirige un equipo mundial que apoya tecnologías de colaboración como correo electrónico, OneDrive, equipos, SharePoint, mejorando la comunicación y la colaboración organizacionales. Colabora con el Servicio Desktop para administrar eficientemente a los usuarios finales y solicitar entradas de manera eficiente, mejorar la satisfacción y productividad de los usuarios. Compila informes periódicos/metricas sobre el desempeño del servicio y su calidad y presentarlas al liderazgo informático, ofreciendo información acerca de las mejoras de acceso y disponibilidad del servicio. La certificación ITIL es preferible, pero opcional. Lenguas requeridas Capacidad para leer, escribir y hablar inglés Requisitos de viaje / rotación Disponibilidad en llamada necesaria para la escalada de incidentes informáticos según sea necesario Viajes ocasionales nacionales o extranjeros como sea necesario Nivel de antigüedad No Aplicable Función laboral tipo Trabajo a tiempo completo Otras industrias Hospitales y referencias de atención médica aumentan sus posibilidades de entrevistarse en SOS Internacional por 2x Obtenga notificaciones sobre nuevos puestos de trabajo gerente en San Antonio, TX . #J-18808-Ljbffr
3 days ago Be among the first 25 applicants
Essential Job Duties And Responsibilities
The End User Compute Manager, who embodies an 80% coach and 20% player approach, is responsible for leading the incident response and support operations within end-user computing environments. This role is dedicated to mentoring and guiding the team in effectively managing alerts and resolving issues that impact enduser devices and collaboration technologies promptly. The manager oversees support for end-user hardware and software, configuration, maintenance, and troubleshooting, within a structured incident response process. A critical aspect of the role is partnering with other local IT teams and the Cloud Services Manager to deliver comprehensive services to users, ensuring a collaborative approach to integrate end-user support services with the wider cloud and IT infrastructure strategies set by IT leadership. This position is vital for promoting a culture of continuous learning and improvement, providing strategic direction, and occasionally engaging directly to lead by example. The End User Compute Manager ensures that the services provided are proactive, reliable, and cohesively aligned with the organization’s overarching technology objectives and user satisfaction priorities.
Key Responsibilities
Lead a global team that provisions, manages, and secures end user devices, including laptops and mobile devices, ensuring optimal performance and security.
Lead a global team that supports collaboration technologies, such as email, OneDrive, Teams, SharePoint, enhancing organizational communication and collaboration.
Collaborate with the Service Desk to manage end‑user incident and request tickets efficiently, improving user satisfaction and productivity.
Compile periodic reports/metrics for service performance and quality and present to IT leadership, offering insights into service improvements and achievements.
Improve user awareness of IT services through coordinated training, documentation, and communication initiatives, reducing user errors and support tickets.
Liaise with external support vendor providing tier‑1 helpdesk support, supplying them with the necessary IT procedures and overseeing the fulfilment of Key Performance Indicators (KPIs) to ensure high‑quality user support and service availability.
Facilitate supervised access for sensitive environments, coordinating activities to ensure secure and controlled access in line with organizational security protocols.
Maintain timely and complete documentation of IT configurations, changes, and project work, supporting transparency and efficiency in operations.
Develop, implement, and maintain IT procedures related to end‑user computing and devices, ensuring compliance and best practices.
Required Skills and Knowledge
In‑depth knowledge of end user computing management, including expertise in provisioning, managing, and securing laptops and mobile devices, as well as supporting collaboration technologies such as email, OneDrive, Teams, SharePoint.
Expertise in Active Directory user provisioning and management, with a strong understanding of how to efficiently handle user accounts, permissions, and access controls to ensure secure and streamlined user experiences.
Project management skills to lead IT projects effectively from initiation through completion, ensuring objectives are met on time and within budget.
Strong analytical and problem‑solving skills, capable of quickly identifying and resolving technical issues to minimize impact on services and end users.
Required Competencies
Leadership and team management, with a proven ability to build, motivate, and lead high‑performing teams focused on delivering high‑quality IT services to end users.
Excellent communication skills, both verbal and written, necessary for effective collaboration with team members, stakeholders, and end users.
Customer service orientation, demonstrating a commitment to understanding and meeting the needs of end users, enhancing their satisfaction and productivity.
Adaptability and flexibility, with a capability to respond swiftly to changing technologies and user needs, maintaining a forward‑thinking approach to end user computing management.
Required Work Experience
A minimum of 5 years in IT, with at least 2 years in a leadership role directly managing staff.
Experience with IT operations management and incident response, including hands‑on experience in managing IT infrastructure related to end user computing services and support.
Proven experience in managing projects, with a history of successfully leading IT projects that improve end user computing services and infrastructure.
Required Qualifications
Bachelor’s degree in information technology, technology management, or a related field is preferred.
This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
ITIL certification is preferred, but optional.
Required Languages
Ability to read, write and speak English.
Travel / Rotation Requirements
On‑Call availability required for escalations of IT incidents as needed.
Occasional domestic or foreign travel as needed.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at International SOS by 2x
Get notified about new Manager jobs in San Antonio, TX .
#J-18808-Ljbffr
In Summary: The End User Compute Manager embodies an 80% coach and 20% player approach . The manager oversees support for end-user hardware and software, configuration, maintenance, and troubleshooting, within a structured incident response process . The position is vital for promoting a culture of continuous learning and improvement .
En Español: El Gerente de Computación del Usuario Final, que incorpora un enfoque de entrenador del 80% y jugador del 20%, es responsable de dirigir las operaciones de respuesta a incidentes y soporte dentro de los entornos informáticos del usuario final. Este papel está dedicado a asesorar y guiar al equipo en la gestión efectiva de alertas y resolver rápidamente problemas que afectan a dispositivos de usuarios finales y tecnologías de colaboración. El Administrador de Computación del Usuario Final asegura que los servicios prestados sean proactivos, confiables y alineados en forma cohesiva con los objetivos tecnológicos generales de la organización y las prioridades de satisfacción del usuario. Responsabilidades clave Lidera un equipo global que provee, gestiona y protege dispositivos de usuarios finales, incluidos ordenadores portátiles y dispositivos móviles, asegurando el rendimiento y seguridad óptimos. Dirige un equipo mundial que apoya tecnologías de colaboración como correo electrónico, OneDrive, equipos, SharePoint, mejorando la comunicación y la colaboración organizacionales. Colabora con el Servicio Desktop para administrar eficientemente a los usuarios finales y solicitar entradas de manera eficiente, mejorar la satisfacción y productividad de los usuarios. Compila informes periódicos/metricas sobre el desempeño del servicio y su calidad y presentarlas al liderazgo informático, ofreciendo información acerca de las mejoras de acceso y disponibilidad del servicio. La certificación ITIL es preferible, pero opcional. Lenguas requeridas Capacidad para leer, escribir y hablar inglés Requisitos de viaje / rotación Disponibilidad en llamada necesaria para la escalada de incidentes informáticos según sea necesario Viajes ocasionales nacionales o extranjeros como sea necesario Nivel de antigüedad No Aplicable Función laboral tipo Trabajo a tiempo completo Otras industrias Hospitales y referencias de atención médica aumentan sus posibilidades de entrevistarse en SOS Internacional por 2x Obtenga notificaciones sobre nuevos puestos de trabajo gerente en San Antonio, TX . #J-18808-Ljbffr