Service Advisor - Writer 2nd Shift Job at All Roads in Rosedale

Service Writer / Advisor All Roads Trucks - Kenworth Baltimore / Rosedale, MD Come join a fantastic team at All Roads Trucks in Rosedale, MD. Bring your excellent communication skills, customer focused attitude and energy to the Service Advisor/Writer position. You will be the 1st point of contact to assist customers with the repair process. Using your prior service writing experience (heavy duty truck preferred) and mechanical knowledge to provide a first-class experience for the customers. Schedule & Compensation Monday - Friday 1:30 pm - 10 pm Rotating Saturdays (about once a month) 6 am - 2 pm extra pay Base salary $50k+ with additional commission Benefits Medical, dental, vision... eligible on the 1st of the month after 30 days of employment Paid time off including 40 hours after 90 days of employment 401k with company match Paid holidays Employee referral bonus Tuition Reimbursement program Responsibilities Provide excellent customer service in line with dealership standards Schedule appointments and accurately document information, CDK helpful Advise customers on vehicle maintenance per manufacturer specifications Communicate vehicle status regularly with customers to include repair time, cost and any changes Additional duties as needed Requirements High school diploma or GED Valid driver's license Prior service writing experience (truck experience preferred) Ability to multi-task, prioritize and communicate effectively Excellent written and oral communication skills Work Authorization All Roads Company does not provide H1-B sponsorship. No security clearance required for this position. AAP/EEO Statement All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Start 2026 with a great career as a Service Advisor at All Roads Trucks. Apply Today! #J-18808-Ljbffr