HOST Job at Hard Rock Cafe in San Jose
Hard Rock Cafe, San Jose, CA, United States
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Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately‑owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.
Responsibilities
The Host is the initial contact with the guests, essential to start guests off with a positive experience at the front door. A Host greets, seats and pages guests and plays the role of tour guide, communicator, entertainer, memorabilia curator, and musician at heart.
Opening doors, where applicable
Welcoming and thanking guests
Answering questions accurately and politely
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co‑workers, guests and celebrities
Assisting servers, bussers and managers
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving fans”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
High School diploma or GED
Skills
Remaining calm in a hectic, fast‑paced environment
Demonstrating a high level of organization, attention-to-detail and a sense‑of‑urgency.
Displaying a positive and outwardly friendly attitude toward guests and co‑workers.
Physical Demands
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motionlia>
Ability to tolerate exposure to heat, cold, chemicals, and loud
oisy environment
Ability to travel via auto or airplane for long periods of time
Additional Requirements
Maintaining a well‑groomed appearance (“having a plan”).
Following all uniform guidelines.
Practicing all general safety & sanitation standards.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.
This Cafe may cross‑train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.
Equal Employment Opportunity
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Job Attributes
Seniority level: Entry level
Employment type: Full‑time
Job function: Design, Art/Creative, and Information Technology
Industries: Restaurants
Referrals increase your chances of interviewing at Hard Rock Cafe by 2x
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In Summary: The Host is the initial contact with the guests, essential to start guests off with a positive experience at the front door . Responsibilities include opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
En Español: Hard Rock International (HRI) es una de las compañías más reconocidas a nivel mundial con locales en más de 70 países que abarca 265 ubicaciones que incluyen Rock Shops®, Live Performance Venues y Cafés. HRI también lanzó una empresa conjunta llamada Hard Rock Digital en 2020, un libro deportivo en línea, apuestas deportivas minoristas e plataforma de juegos por Internet. Comenzando con una guitarra Eric Clapton Study, Hard Rock posee la colección más grande y valiosa del mundo de recuerdos musicales auténticos en morea 86,000 piezas, que se muestran en sus localizaciones alrededor del planeta. En 2022, Hard Rock Hotels fue honrado como la marca número uno en la categoría Outstanding Satisfaction entre los Hoteles de Ocio Superior en Estados Unidos. Un anfitrión saluda a los huéspedes con una experiencia positiva en la puerta principal, asientos y páginas invitados y desempeña el papel de guía turístico, comunicador, entretenedor, curador de recuerdos y músico al corazón. Abre puertas, donde corresponde Acogida y agradecimiento a los invitados Respondiendo preguntas correctamente y educadamente Mantener un ambiente limpio y organizado Responder al teléfono Dirigir a los visitantes a áreas y baños Proporcionar servicios para compañeros de trabajo, clientes de seguridad y celebridades que prestan servicio, buses y gerentes rápidos Realizar tareas esenciales como abrir pisos, cerrar las oficinas y cubrir los costados Ocupaciones secundarias Polinización completa del vidrio, pulido y agradecer a cada uno de sus invitados Creando una actitud satisfactoria y cortesía Asegurar una sala de espera limpia y organizada Contestar al teléfono Consiguiendo a todos los asistentes a mantenerse tranquilos, asegurándose de que su nivel de funcionamiento sea más adecuado y respetuoso Exigencias físicas Capacidad para moverse a través de la oficina corporativa y los cafés durante las visitas (de pie, caminando, arrodillándose, doblando) por largos períodos de tiempo Capacity to sit for extended periods of time Capacidades para hacer movimientos repetitivos de brazos, manos y muñecas Capabilidad para expresar o intercambiar ideas verbalmente y percibir el sonido mediante escuchas Manuales destreza, coordinación del ojo-mano y capacidad para trabajar con la mano sobre los hombros. La habilidad de mover ocasionalmente, regularmente, objetos (levantamiento, empujeo, tirado, equilibrio, flexión) hasta 10 libras Capacidade para girar o torcer partes corporales en un movimiento circular Habilidad para tolerar exposición al calor, frío, productos químicos y
o valorizante entorno Capacedad para viajar por medio de automóviles o aviones durante largos periodos de tiempo Recursos adicionales Requiere que el empleador mantenga una apariencia general de todos los miembros de nuestro equipo de trabajo Oportunidad para llevar a cabo todas las aplicaciones básicas de salud: De acuerdo con la Ley de Estadounidenses con Discapacidades (ADA), es política de Hard Rock proporcionar alojamiento razonable cuando lo solicite un solicitante o empleado calificado con discapacidad, a menos que dicho alojamento cause una dificultad indebida. La política relativa a las solicitudes de alojamientos razonables se aplica a todos los aspectos del empleo, incluido el proceso de solicitud. Si se necesita alojamiento razonable, póngase en contacto con un miembro de nuestro equipo de Recursos Humanos.
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately‑owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.
Responsibilities
The Host is the initial contact with the guests, essential to start guests off with a positive experience at the front door. A Host greets, seats and pages guests and plays the role of tour guide, communicator, entertainer, memorabilia curator, and musician at heart.
Opening doors, where applicable
Welcoming and thanking guests
Answering questions accurately and politely
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co‑workers, guests and celebrities
Assisting servers, bussers and managers
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving fans”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
High School diploma or GED
Skills
Remaining calm in a hectic, fast‑paced environment
Demonstrating a high level of organization, attention-to-detail and a sense‑of‑urgency.
Displaying a positive and outwardly friendly attitude toward guests and co‑workers.
Physical Demands
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motionlia>
Ability to tolerate exposure to heat, cold, chemicals, and loud
oisy environment
Ability to travel via auto or airplane for long periods of time
Additional Requirements
Maintaining a well‑groomed appearance (“having a plan”).
Following all uniform guidelines.
Practicing all general safety & sanitation standards.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.
This Cafe may cross‑train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.
Equal Employment Opportunity
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Job Attributes
Seniority level: Entry level
Employment type: Full‑time
Job function: Design, Art/Creative, and Information Technology
Industries: Restaurants
Referrals increase your chances of interviewing at Hard Rock Cafe by 2x
#J-18808-Ljbffr
In Summary: The Host is the initial contact with the guests, essential to start guests off with a positive experience at the front door . Responsibilities include opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
En Español: Hard Rock International (HRI) es una de las compañías más reconocidas a nivel mundial con locales en más de 70 países que abarca 265 ubicaciones que incluyen Rock Shops®, Live Performance Venues y Cafés. HRI también lanzó una empresa conjunta llamada Hard Rock Digital en 2020, un libro deportivo en línea, apuestas deportivas minoristas e plataforma de juegos por Internet. Comenzando con una guitarra Eric Clapton Study, Hard Rock posee la colección más grande y valiosa del mundo de recuerdos musicales auténticos en morea 86,000 piezas, que se muestran en sus localizaciones alrededor del planeta. En 2022, Hard Rock Hotels fue honrado como la marca número uno en la categoría Outstanding Satisfaction entre los Hoteles de Ocio Superior en Estados Unidos. Un anfitrión saluda a los huéspedes con una experiencia positiva en la puerta principal, asientos y páginas invitados y desempeña el papel de guía turístico, comunicador, entretenedor, curador de recuerdos y músico al corazón. Abre puertas, donde corresponde Acogida y agradecimiento a los invitados Respondiendo preguntas correctamente y educadamente Mantener un ambiente limpio y organizado Responder al teléfono Dirigir a los visitantes a áreas y baños Proporcionar servicios para compañeros de trabajo, clientes de seguridad y celebridades que prestan servicio, buses y gerentes rápidos Realizar tareas esenciales como abrir pisos, cerrar las oficinas y cubrir los costados Ocupaciones secundarias Polinización completa del vidrio, pulido y agradecer a cada uno de sus invitados Creando una actitud satisfactoria y cortesía Asegurar una sala de espera limpia y organizada Contestar al teléfono Consiguiendo a todos los asistentes a mantenerse tranquilos, asegurándose de que su nivel de funcionamiento sea más adecuado y respetuoso Exigencias físicas Capacidad para moverse a través de la oficina corporativa y los cafés durante las visitas (de pie, caminando, arrodillándose, doblando) por largos períodos de tiempo Capacity to sit for extended periods of time Capacidades para hacer movimientos repetitivos de brazos, manos y muñecas Capabilidad para expresar o intercambiar ideas verbalmente y percibir el sonido mediante escuchas Manuales destreza, coordinación del ojo-mano y capacidad para trabajar con la mano sobre los hombros. La habilidad de mover ocasionalmente, regularmente, objetos (levantamiento, empujeo, tirado, equilibrio, flexión) hasta 10 libras Capacidade para girar o torcer partes corporales en un movimiento circular Habilidad para tolerar exposición al calor, frío, productos químicos y
o valorizante entorno Capacedad para viajar por medio de automóviles o aviones durante largos periodos de tiempo Recursos adicionales Requiere que el empleador mantenga una apariencia general de todos los miembros de nuestro equipo de trabajo Oportunidad para llevar a cabo todas las aplicaciones básicas de salud: De acuerdo con la Ley de Estadounidenses con Discapacidades (ADA), es política de Hard Rock proporcionar alojamiento razonable cuando lo solicite un solicitante o empleado calificado con discapacidad, a menos que dicho alojamento cause una dificultad indebida. La política relativa a las solicitudes de alojamientos razonables se aplica a todos los aspectos del empleo, incluido el proceso de solicitud. Si se necesita alojamiento razonable, póngase en contacto con un miembro de nuestro equipo de Recursos Humanos.