Program Supervisor

Benefits
AFLAC
Paid Life
Dental insurance
Health insurance
Vision insurance

Job Summary
Under the supervision of the Program Coordinator, the Program Supervisor will be responsible for daily management and operations of the residential counselors at the Psychiatric Residential Treatment Facility. The Program Supervisor will provide administrative supervision to the residential support staff to ensure all services are delivered according to local, state, and federal laws and in compliance with contractual requirements. The Program Supervisor is responsible for ensuring quality of care for all program participants. The Program Supervisor is responsible for building the team to carry out the program smoothly. The Program Supervisor communicates with all staff members to ensure that deadlines are met, and roles are understood. The Program Supervisor supervises all non‑clinical staff.

Job Duties and Responsibilities

Provide programmatic and quality supervision to all Residential Counselors

Communicate with program staff regularly and concisely to promote the program activities.

Oversee the day‑to‑day functioning of the program, ensuring staff are completing day to day tasks

Oversee ongoing quality management activities and integrate quality improvement into daily program operations

Organizes/ Lead staff training sessions

Train, supervise and motivate others to engage in appropriate performance management activities.

Evaluate staff performance and identify areas of training needed.

Collaborate with internal departments and external agencies to facilitate training.

Arrange for in‑service training to direct care staff.

Ensure quality services to clients as evidenced by assessment of services and the quality improvement system.

Scheduling of all Residential Counselors

Directly supervise all Residential Counselors, Lead Residential Counselors, and Lead Staff Supervisor

Serve as a direct care staff member, as needed to ensure staff/ratio coverage

Other duties as assigned.

Qualifications

Commitment to the mission of Premier Services of Carolina, Inc

Commitment to Quality Improvement

Interpersonal skills and the ability to communicate concisely and positively to all staff members and community partners

Communication skills to negotiate expectations and carry out protocols

Possess initiative and problem‑solving skills

Strong sense of teamwork and team building

Educational and Job Requirements

Bachelors degree in Human Service field with 2 years full‑time, post‑bachelor’s degree accumulated MH/DD/SAS experience with population

Bachelors degree in field other than Human Services with 4 years full‑time, post bachelor’s degree accumulated MH/DD/SAS experience with population

Associates Degree in Human Service field with 1 year full‑time, post‑bachelor’s degree accumulated MH/DD/SAS experience with population

Master’s degree in Human Services field and has 1 year of full‑time postgraduate degree accumulated MH/DD/SAS experience with population

Training and Competency Requirements

CPR/First Aid, including Seizure Management

Confidentiality/HIPAA

Client Rights

Medication Administration, if applicable for job specific duties

Person‑Centered Thinking, including Medical Necessity, Service Orders/ Authorizations, and Admission/Discharge Criteria

Blood Borne Pathogens/Infectious Disease

Cultural Diversity/Sensitivity/Competency

Workplace Safety

Specialized Training (i.e. Service Definitions and Crisis Response)

EBPI

Other state or LME required trainings specific to the role of a Qualified Professional

Note: Some training requirements/objectives may be satisfied by level of competency according to professional education, attainment of licensure, and continuing education. These are subject to review and approval by the state, LME, and/or Premier Service of Carolina, Inc.

Work Environment This job involves both administrative duties that require willingness to work in an office setting and occasionally within the community. Work performed outside of the office may involve exposure to cigarette smoke, domestic animals/pets, household pests, uncomfortable heating/cooling, and other issues related to the domestic location in which service is delivered.

Note: This job description does not list all your job duties. The position description and job requirements above have been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the subject position. To perform this job successfully, an individual must be able to perform each job satisfactorily. Occasionally your supervisor or manager might request that you perform other reasonable duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Review of your performance is based on your performance of the duties listed in this Job Description at any time. This Job Description is not a contract for employment. Therefore, either you or Premier Service of Carolina, Inc may terminate the employment relationship at any time, for any reason, with or without notice, with or without cause.

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