Entry Level Customer Service - WFH

Client Success Specialist

We're a modern insurance team dedicated to helping working families protect what matters most. With a culture built on flexibility, purpose, and growth, we combine people-first values with tech-forward solutions to deliver an exceptional experience.

The Role

As a Client Success Specialist, you'll be the main point of contact for policyholdersanswering questions, guiding them through benefits, and ensuring they feel supported every step of the way.

Key Responsibilities

• Build lasting client relationships after enrollment
• Explain policy benefits and guide clients through updates or claims
• Provide clear, easy-to-understand education on coverage
• Partner with team leaders to streamline onboarding and service
• Be the trusted go-to for client support needs

What We're Looking For

• Strong communication skills and a genuine desire to help others
• Tech-savvy and comfortable in a remote environment
• Organized, detail-oriented, and self-driven
• Customer service or insurance background is a plus (not required)
• Must be legally eligible to work in the U.S. or Canada

What You'll Get

• 100% remote with flexible scheduling
• Weekly pay + performance incentives
• Ongoing training and mentorship
• Clear paths for career growth
• A supportive, mission-driven team culture