Greenwich St. Jewelers
This is a full-time on-site role for an Assistant Sales Manager at Greenwich St. Jewelers in New York, NY. Along with the Sales Director, the Assistant Sales Manager will assist with sales operations, client services, inventory management, and staff coordination to ensure a seamless and memorable shopping experience for our clientele.
Primary Responsibilities
Lead by example on the sales floor, actively participating in selling and contributing to the store revenue.
Demonstrate expertise in diamonds, colored stones, repairs, and custom designs to deliver a seamless luxury experience.
Drive client engagement through personalized service, relationship building, and effective use of client outreach tools.
Support and motivate the sales team to meet and exceed goals by providing coaching, guidance, and resources.
Provide a luxury client experience that is welcoming and inclusive, ensuring every client—whether purchasing a small item or a significant piece—receives the same exceptional level of service and attention.
Operations Management
Oversee daily sales floor operations to ensure a smooth, sales-focused environment during selling hours.
Maintain open communication with all departments to align on company goals and enhance the client experience.
Process online orders, returns, and inquiries efficiently while managing support inbox responses within 24 hours.
Ensure proper merchandising, cleanliness, and security measures on the sales floor.
Team Development & Coaching
Train and develop the sales team in relationship selling, product knowledge, and adherence to store procedures.
Conduct regular one-on-one meetings with team members to review performance, set goals, and address challenges.
Provide constructive feedback and collaborate with the Store Manager to develop action plans for team improvement.
Foster a collaborative team environment focused on achieving sales and delivering exceptional service.
Professionalism & Brand Representation
Exhibit professionalism in appearance, communication, and actions, aligning with the luxury brand image.
Uphold company values, policies, and procedures, maintaining a company-first mindset in all decision-making.
Participate in recruiting efforts to build a pipeline of talented sales associates.
Ensure showcases are clean, organized, and merchandised to brand standards daily.
Monitor inventory and back stock trays to ensure readiness for client previews.
Experience & Education Experience:
Proven retail sales experience, preferably in fine jewelry.
3–5 years in an Assistant Manager or similar leadership role is required.
Strong expertise in diamonds, fine jewelry, and custom designs, with the ability to advise and support sales associates effectively.
Education
Preferred: Certifications such as Applied Jewelry Professional (AJP), Graduate Diamonds Diploma (GDD), or Graduate Gemologist (GG) from the Gemological Institute of America (GIA) or equivalent institutions.
Technical Skills:
Proficiency with client management systems and retail tools
Workdays & Hours
Tuesday – Friday: Core hours 11:00am – 7:00pm
Saturday: Core hours 11:00am – 6:00pm
This position will eventually include Sundays.
The individual will be responsible for managing a closing shift.
What you’ll get at G.St
Annual salary $95-$105k range, plus quarterly bonuses based on meeting store goals
Four Weeks/Year Combined Paid Vacation and Personal Days
Medical, dental, and vision insurance
401K with employer contributions
Access to professional development
FSA, HSA spending account
Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Interested? Send an email to Christina Gambale christina@greenwichstjewelers.com with a cover letter and your resume.
#J-18808-Ljbffr
Primary Responsibilities
Lead by example on the sales floor, actively participating in selling and contributing to the store revenue.
Demonstrate expertise in diamonds, colored stones, repairs, and custom designs to deliver a seamless luxury experience.
Drive client engagement through personalized service, relationship building, and effective use of client outreach tools.
Support and motivate the sales team to meet and exceed goals by providing coaching, guidance, and resources.
Provide a luxury client experience that is welcoming and inclusive, ensuring every client—whether purchasing a small item or a significant piece—receives the same exceptional level of service and attention.
Operations Management
Oversee daily sales floor operations to ensure a smooth, sales-focused environment during selling hours.
Maintain open communication with all departments to align on company goals and enhance the client experience.
Process online orders, returns, and inquiries efficiently while managing support inbox responses within 24 hours.
Ensure proper merchandising, cleanliness, and security measures on the sales floor.
Team Development & Coaching
Train and develop the sales team in relationship selling, product knowledge, and adherence to store procedures.
Conduct regular one-on-one meetings with team members to review performance, set goals, and address challenges.
Provide constructive feedback and collaborate with the Store Manager to develop action plans for team improvement.
Foster a collaborative team environment focused on achieving sales and delivering exceptional service.
Professionalism & Brand Representation
Exhibit professionalism in appearance, communication, and actions, aligning with the luxury brand image.
Uphold company values, policies, and procedures, maintaining a company-first mindset in all decision-making.
Participate in recruiting efforts to build a pipeline of talented sales associates.
Ensure showcases are clean, organized, and merchandised to brand standards daily.
Monitor inventory and back stock trays to ensure readiness for client previews.
Experience & Education Experience:
Proven retail sales experience, preferably in fine jewelry.
3–5 years in an Assistant Manager or similar leadership role is required.
Strong expertise in diamonds, fine jewelry, and custom designs, with the ability to advise and support sales associates effectively.
Education
Preferred: Certifications such as Applied Jewelry Professional (AJP), Graduate Diamonds Diploma (GDD), or Graduate Gemologist (GG) from the Gemological Institute of America (GIA) or equivalent institutions.
Technical Skills:
Proficiency with client management systems and retail tools
Workdays & Hours
Tuesday – Friday: Core hours 11:00am – 7:00pm
Saturday: Core hours 11:00am – 6:00pm
This position will eventually include Sundays.
The individual will be responsible for managing a closing shift.
What you’ll get at G.St
Annual salary $95-$105k range, plus quarterly bonuses based on meeting store goals
Four Weeks/Year Combined Paid Vacation and Personal Days
Medical, dental, and vision insurance
401K with employer contributions
Access to professional development
FSA, HSA spending account
Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Interested? Send an email to Christina Gambale christina@greenwichstjewelers.com with a cover letter and your resume.
#J-18808-Ljbffr