Medium
Job Type: Full-Time
We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
Key Responsibilities
Customer Retention & Risk Management
Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
Monitor customer health scores, product adoption, and renewal risks.
Upsell & Expansion
Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
Add revenue to the overall book of business through existing customer growth.
Executive-Level Customer Communication
Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
Ensure consistent communication with customer executives to strengthen long-term partnerships.
Qualifications and Experience
3+ years of experience in account management, customer success, or sales
Experience selling into HR decision makers and navigating complex stakeholder environments
Experience selling SaaS or a subscription-based business required.
Strong experience with CRM (Salesforce preferred) and customer success data analysis
Exceptional executive communication skills, with the ability to influence at all levels.
$90,000 - $100,000 a year
Salary listed is for the base salary. This position is also eligible for quarterly, semi-annual, and annual bonuses.
Benefits
Work from anywherewithin the US for most roles
Competitive Salary
Medical, Dental, and Vision Insurance
Flexible PTO
401K - 100% vested with ~4% match
12 Paid Holidays
Company Laptop
Reimbursement for home office expenses
Employee Referral Bonuses
Short-Term and Long-Term Disability Insurance
FSA & HSA Options
Life Insurance
Personal and Professional Development
Employee Assistance Program (Mental Health)
Parental Leave + baby bonus
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We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
Key Responsibilities
Customer Retention & Risk Management
Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
Monitor customer health scores, product adoption, and renewal risks.
Upsell & Expansion
Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
Add revenue to the overall book of business through existing customer growth.
Executive-Level Customer Communication
Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
Ensure consistent communication with customer executives to strengthen long-term partnerships.
Qualifications and Experience
3+ years of experience in account management, customer success, or sales
Experience selling into HR decision makers and navigating complex stakeholder environments
Experience selling SaaS or a subscription-based business required.
Strong experience with CRM (Salesforce preferred) and customer success data analysis
Exceptional executive communication skills, with the ability to influence at all levels.
$90,000 - $100,000 a year
Salary listed is for the base salary. This position is also eligible for quarterly, semi-annual, and annual bonuses.
Benefits
Work from anywherewithin the US for most roles
Competitive Salary
Medical, Dental, and Vision Insurance
Flexible PTO
401K - 100% vested with ~4% match
12 Paid Holidays
Company Laptop
Reimbursement for home office expenses
Employee Referral Bonuses
Short-Term and Long-Term Disability Insurance
FSA & HSA Options
Life Insurance
Personal and Professional Development
Employee Assistance Program (Mental Health)
Parental Leave + baby bonus
#J-18808-Ljbffr