Job Type: Full-Time
We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
Key Responsibilities
Customer Retention & Risk Management
Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
Proactively identify and mitigate at‑risk accounts, ensuring long-term customer success.
Monitor customer health scores, product adoption, and renewal risks.
Upsell & Expansion
Identify, qualify, and close upsell and cross‑sell opportunities within a defined book of business.
Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
Add revenue to the overall book of business through existing customer growth.
Executive‑Level Customer Communication
Build and maintain high‑level relationships with customer executives to ensure alignment on strategic goals.
Ensure consistent communication with customer executives to strengthen long‑term partnerships.
Qualifications and Experience
3+ years of experience in account management, customer success, or sales
Experience selling into HR decision makers and navigating complex stakeholder environments
Experience selling SaaS or a subscription‑based business required.
Strong experience with CRM (Salesforce preferred) and customer success data analysis
Exceptional executive communication skills, with the ability to influence at all levels.
$90,000 - $100,000 a year
Salary listed is for the base salary. This position is also eligible for quarterly, semi‑annual, and annual bonuses.
Benefits
Work from anywherewithin the US for most roles
Competitive Salary
Medical, Dental, and Vision Insurance
Flexible PTO
401K - 100% vested with ~4% match
12 Paid Holidays
Company Laptop
Reimbursement for home office expenses
Employee Referral Bonuses
Short-Term and Long-Term Disability Insurance
FSA & HSA Options
Life Insurance
Personal and Professional Development
Employee Assistance Program (Mental Health)
Parental Leave + baby bonus
#J-18808-Ljbffr
We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
Key Responsibilities
Customer Retention & Risk Management
Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
Proactively identify and mitigate at‑risk accounts, ensuring long-term customer success.
Monitor customer health scores, product adoption, and renewal risks.
Upsell & Expansion
Identify, qualify, and close upsell and cross‑sell opportunities within a defined book of business.
Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
Add revenue to the overall book of business through existing customer growth.
Executive‑Level Customer Communication
Build and maintain high‑level relationships with customer executives to ensure alignment on strategic goals.
Ensure consistent communication with customer executives to strengthen long‑term partnerships.
Qualifications and Experience
3+ years of experience in account management, customer success, or sales
Experience selling into HR decision makers and navigating complex stakeholder environments
Experience selling SaaS or a subscription‑based business required.
Strong experience with CRM (Salesforce preferred) and customer success data analysis
Exceptional executive communication skills, with the ability to influence at all levels.
$90,000 - $100,000 a year
Salary listed is for the base salary. This position is also eligible for quarterly, semi‑annual, and annual bonuses.
Benefits
Work from anywherewithin the US for most roles
Competitive Salary
Medical, Dental, and Vision Insurance
Flexible PTO
401K - 100% vested with ~4% match
12 Paid Holidays
Company Laptop
Reimbursement for home office expenses
Employee Referral Bonuses
Short-Term and Long-Term Disability Insurance
FSA & HSA Options
Life Insurance
Personal and Professional Development
Employee Assistance Program (Mental Health)
Parental Leave + baby bonus
#J-18808-Ljbffr